Millie's Cookies Omdömen 

I have ordered from Millie's Cookies online for a lot of years now and also been a regular customer instore. We often order their cookie cakes since my partner prefers them to shop bought birthday cakes.

For his birthday I tried something different and ordered a selection of cookies, so we could have several flavours rather than just the one cake flavour.

Unfortunately it never arrived - it was due on Wednesday 8th and due to poor service from DHL did not come as planned. I have never had this issue from Millie's Cookies before. However, it was quite easy to get in contact with them to let them know.
The customer service person was very responsive, and offered another replacement or a full refund. I opted for the latter and it was actioned straight away.

Although over the years of ordering from here, we have never had a problem, I (and other family members) have had this issue with DHL. I would suggest that Millie's Cookies check the reviews on DHL which are all similar to my personal experience and choose an alternative logistics partner - one which is more reliable.

As a side note, Millie's Cookies did let me know that DHL marked my parcel as missing in transit. I have yet to hear this from DHL themselves, but their tracking just keeps adding a business day at a time (currently waiting for it to arrive on Tuesday 14th April....).

Would be 5* if it weren't for Millie's Cookies choice of delivery partner - the only let down really.

Lovely cookies great for birthday if you don’t like cake would definitely recommend

Great option instead of a cake
Son loved it and tasted great

I ordered a cookie well in advance for Easter. It said it would be shipped on the 1st and arrive on the 2nd. It arrived on the 2nd with a very clear sticker from DPD that it had been picked up on the 31st. The cookie was hard and no one would eat this. It cost £32 plus delivery. I contacted Millie’s and they were pleasant and offered a voucher, I offered course asked for a refund instead. No one at Millie’s mentioned anything about a partial voucher cost or a partial refund they just agreed and then I got an email stating I would get a £10 refund. I spent nearly £40. I called and was told a manager was dealing with it. The manager emailed to tell me I could t escalate anywhere apart from trading standards and that £10 was more than anyone else would have received. At no point in any emails did anyone mention £10 until they sent it to my bank. How can I replace the item I bought with £10? Absolutely terrible service and I will never use Millie’s again and I will ensure I tell everyone I encounter and will follow up with trading standards. I advise you steer clear but looking at recent reviews it seems standard behaviour which is very concerning.

All my kids love a giant cookie on their birthday

Despite saying next day delivery and being charged a hefty delivery fee the product was a day late. I ordered a double layer, thank goodness I did, the double layer cookie is so thin, if it was a single layer I would doubt a slice would remain intact when cut. I've had cookie cakes from Millie's before and they were not that thin. Also the writing and coloured decoration was blurry and had run into the white icing. Very disappointing after spending £35.98

I’ve been a regular customer for around 20 years, and most family birthdays have included at least one of your giant cookies, along with seasonal ones throughout the year. Unfortunately, the last few we’ve bought have been dry and tasted stale. At the same time, the price has increased significantly. We hoped the first one was just a one-off, but after the same experience again for the third time, we feel the quality has dropped while the cost has risen. Sadly, we won’t be purchasing again.

2 boxes of 12 cookies ordered, they have been pressed together when hot and just break when trying to separate them, so effectively ended up with 6 cookies per box. They look like they've been intentionally pressed together. Didn't have enough to go around. Only managed to separate 2 cookie out of the box. The rest just fell apart and we ended up with a box of crumbs. Here's a basic tip. LET THE COOKIES COOL BEFORE WRAPPING THEM.

Perfect cookie cake for my daughter. Ordered a day or 2 before and picked it was amazing! Will definitely use again.

I made an error in delivery address, i initially got a reply saying they couldn’t help me. But I spoke with a lady called Erin who went above and beyond and sorted out a redelivery for me. Thank you for saving the day!

Received a damaged product after ordering online. Customer service representative says that the company does not offer compensation or refund for damaged products. They offered me a free cookie voucher which is useless as I dont live near branch (hence why I ordered online in the first place). Terrible service overall and will not recommend to anyone.

I ordered a giant cookie for my son’s birthday a full week in advance to ensure it would arrive on his actual birthday. On the morning of delivery I received an e mail saying it had been picked up from the depot only to then receive another update stating it had been delayed and wouldn’t arrive until the following day.
I contacted Millie’s online customer service for help but unfortunately they were incredibly unhelpful and offered no real solution. It makes me wonder why customers are asked to choose a delivery date if Millie’s can’t honour it!
In the end I called one of their physical stores directly. Thankfully the store team were brilliant and managed to make me a giant cookie within a couple of hours. They saved the day but the online service really let us down.
My recommendation don’t prefer online! The instore inexperience is far better and I won’t be purchasing online from Millie’s again!

Places a online order for a Millie's cookie to be delivered for my sons birthday. I had one of these cookies a while ago, and couldn't wait.
£30 for a
Double cookie, expensive but I thought it was worth it! It arrived and omg has the standards dropped. It was hard, it just crumbled and generally taste so stale and old. It was not fresh!! Emailed customers services and they was not helpful! They wouldn't even acknowledge my complaint as it was regarding taste!? Disgusting customer service! Never again!! Would not recommend! Maybe it's just the online delivery and if your actually line near a shop they taste edable

Ordered giant birthday cookie & small cocktail hamper for my daughters birthday, Ordered 3 weeks in advance 9th March to be delivered on 21st. Message on 21st from dhl to say they have picked cookie up and it will be delivered on 23rd between 6-7 pm. Absolutely no good as birthday passed and daughter now away for 1 weeks holiday. Like most people I have called numerous times all agents busy, they ask you to leave a message after tone. Impossible to do this either as nxt message staes inbox full. Have sent 2 emails asking for full refund one on Saturday, one today. Still no reply. Absolutely furious as wee surprise pressie ruined

Very disappointed when picked up large cookie that my daughter had ordered for my grandsons birthday, not a lot of options when ordering on line and I asked if they could add the name Max and I would pay but said no.I said to my daughter next birthdays for the others she should go to Costco so this will be the last time any of us will use this company.

Well it’s my son’s birthday and I’ve ordered a birthday cookie to arrive today. I’ve had a message to say the driver can’t access the area that I live as it’s gated. Do these drivers have no common sense? Why not ring the customer and prevent all these problems🤷‍♀️I have tried to call customer services and the person is conveniently on the phone and the mail box is full. I can’t get my breathe. These companies need a shake up. This is a fresh product which I specifically paid for today’s delivery . Absolutely furious 😡

We have been ordering from Millie’s cookies for years. Every occasion has had a different giant cookie, we have loved them all.
Tastes delicious and they are stunning!

Lovely staff, rubbish product.
I visited the Hull shop today to purchase a birthday treat... we bought a mix of 8 cookies, and were so disappointed! They tasted past their best - a bit stale to be honest, and quite artificial.
Needless to say the other 6 went into the bin.

Cookie cake arrived damaged after it was poorly wrapped by Millie’s Cookies so ruined for Mother’s Day celebration. When I complained, they offered me a store gift voucher. I told them I’m no way near a store (which is why I paid £5 for delivery) so it would be completely pointless having one. They told me it was their ‘full and final’ offer. A very abrupt response and very unsatisfactory. I have used them for decades and won’t be again.

Great customer service, which is rare nowadays, thank you.