Mikes Dive Store Omdömen 2 465

I was greeted with a big smile and a "can do" attitude. The young man who helped me - Tristan - focussed on fixing the problem with my 10 year old Suunto Vyper rather than pressuring me to buy a new one.
How refreshing! How unusual!
I confess to being one of many who doesn't always (RTFM - read the f manual) and Tristan was incredibly patient in showing me how and why I was getting an error message. It was all user related so my fault, I am sad to confess!
Once the problem was fixed, Tristan then did a thorough pressure test on the Vyper to make sure all was working well. He also showed me how to remove the casing and, on his computer, downloaded the dive history which had never been done before! I now feel comfortable using the software and cable. I know this is an old computer but it may last another year. In the meantime, Tristan downloaded the DM4 manual and sent to me via email. I am definitely reading it.

Unbelievable customer service and care from an enthusiastic diver who obviously wants to help his fellow divers have fun and keep diving.

It was the best online dive store experience ever! The shop has a variety of products at the cheapest price I could find. Jenna helped answer my questions and concerns and also finished up my order. The support email system is very nice and the international shipping is so fast and reliable. Highly recommended!!!

Ordered a Mares543 wetsuit on Tuesday last week great price ,had lots of emails from company keeping me informed,and today Monday knock on the door and wetsuit delivered,
Many thank.
Lee

Was very impressed with the customer service today! The gentleman who assisted me (I forgot to take his name) was great - he welcomed me as soon as I stepped into the store and was extremely engaging and helpful in my selection of a mask. I also brought my Cockapoo along with me and everyone was really good with him. It’s great to be assisted by people who share 2 of my passions - diving and dogs!

I have to say Tristan was absolutely EXCELLENT! a real credit to Mike's Dive Store. Good old fashioned service. You dont find that anymore these days.

I had this item on order for several weeks since my last purchase at Mikes. It’s a Beaver B.C. inflator valve and represents tremendous value at £30. My Scubapro stab jacket is over 20 years old and still holds air for days.It has never failed to get me back to the surface. That said, the Scubapro equivalent is over a £100 and doesn’t make economic sense to buy for a jacket I would be lucky to get £50 for. I’m a huge fan of their products and use their S600 on my Twinset- the best regulators there are- bar none? Well in my humble opinion anyway.Mikes as always friendly, professional, supportive and efficient, with a welcoming and genuine smile.

The guys and girls at Mikes have provided excellent customer service and if you’re reading this my advise is don’t look anywhere else. They helped with advice and shipped product immediately given we were days away from flying out on holiday.

Knowledgeable+experienced staff who pinpoint lens ports and lightning for underwater imaging with precision. Well-stacked with everything you need for snorkeling photography or video under one edifice! It's an Aladdin's Cave that's a must-visit🥰

I have ordered various things from Mikes Dive Store. Dan was wonderful, informative, knowledgable, and well mannered. He supplied excellent information and understood my questions. He directed me to exactly the right items for me without trying to sell a superior model of dive computer. I am a really happy customer and will return again. Thank you Dan.

Dropped in on a Saturday afternoon to see if my old BCD could be serviced. It was pleasantly busy, but I was soon seen to by Titus. After much ummimg and aahing on my part, the service tecnician, James, was consulted and was able to work his magic on the issue I had. All other staff were friendly and chatty (I was in there quite a while, as I was also discussing lite BCDs and the Air 2 type inflators). A really pleasant shopping experience. Thanks to both Titus and James.

Had an incredible experience both online and in shop. Very friendly and knowledgeable. Gave me good advice on the equipment I needed. Very happy with this company.

I had a inconvenient failure of my underwater camera and desperately needed a replacement next day I rang Mike's and spoke to Jenna I explained my predicament and she went above and beyond all expectations to ensure I got my new equipment next day and saved my diving trip to cyprus.

Thank you to Jenna and all the staff that were involved In getting my order processed and dispatched.

Had 3 visits to getting drysuit fitting right with the right thermal undersuit with 3 different members of staff.
All 3 were so helpful and informative that the whole experience was so enjoyable and look forward to coming back soon.

Mike's Dive Shop do indeed walk the talk with respect to Customer Service. Impressive.

Absolutely brilliant ordered a dive mask with extra lenses for reading and when it came I was expecting to put them in myself but they had actually done it for me cannot ask for any more brilliant brilliant brilliant

Good products.
Great online advise.
Honest answers to questions.
Delivered on time.
Awesome service by the Mikes Dive store Team.

I Went to the shop in London, the staff is amazingly friendly, helpful and gave great advice, store is nice and clean, and had an absolute blast selecting the gear. Thanks again team for the help and will definitely return for more diving needs.

On the first dive of a 2 week trip I flooded my old Suunto Vyper. That was it I thought. A bit of research when I returned it appeared this could still be rescued as the battery compartment is separate from the main ‘brains’. Anyway the team in the shop were able to see me at short notice AND get the computer back up and running. I was really pleased they performed a pressure test which is reassuring. Service was courteous, friendly and good humoured. I know that it is just a little thing but it was done exceedingly well!

Brilliant, knowledgeable advice and a team who go above and beyond to make sure you have the right gear for your adventure.
Thank you Mikes Dive Store - I'll be back...