Mighty Mouthcare Omdömen 58

TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Over 3 months to arrive, I had to chase them only then did keep in contact. The dispenser does not work as no tube going into refill bottle so cannot pump up toothpaste. You have to store container up... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

When I bought this last year all went well. Then I ordered refills and paid up in full. Weeks went by with little news from the company other then delay in shipping. Refills arrived today but of a... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received r... Se mer

Betygsatt 5 av 5 stjärnor

Not sure what I was expecting but this didnt match it. Love the concept obviously but it takes a while to 'load' your toothbrush because it takes 1000 pumps just to get more than a dribble out. No... Se mer

Företaget har svarat

Företagsinformation

Skrivet av företaget

Mighty Mouthcare is on a mission to eliminate plastic waste from the toothpaste industry. We offer refillable, biodegradable, and microplastic-free toothpaste solutions, aiming to reduce the 3 billion toothpaste tubes that end up in landfills or oceans each year. **PLEASE NOTE OUR PRODUCTS ARE ON PRE-ORDER UNTIL APRIL**


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

58 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Pump doesn’t work

Over 3 months to arrive, I had to chase them only then did keep in contact. The dispenser does not work as no tube going into refill bottle so cannot pump up toothpaste. You have to store container upside down to enable it to dispense the paste.

2 maj 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Lorraine,

Thanks for getting in touch and sorry you're having issues. It sounds like the refill hasn't been assembled correctly. The refill needs to be screwed into the top of the dispenser instead of putting it into the base. It needs to be screwed into nozzle to be air tight.


Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks,
Charlie

Betygsatt 1 av 5 stjärnor

Late to deliver refills which don't fit

When I bought this last year all went well. Then I ordered refills and paid up in full. Weeks went by with little news from the company other then delay in shipping. Refills arrived today but of a new design and shape which won't fit the original dispenser. I am expecting this to be resolved but what a mess!

1 maj 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Sue,

Thanks for getting in touch. We have sent you an email but also wanted to follow up on here. We sent out a few emails ahead of launch communicating the V2 refills and not being compatible with V1. We have offered a free upgrade to the V2 dispenser via email.

Thanks
Charlie

Betygsatt 5 av 5 stjärnor

absolutely amazing company!!

absolutely amazing company!!! i ordered at the start of the year and unfortunately didn’t receive it for a while but mighty kept emailing to make it clear that there were complications with manufacturing (which is totally normal in a smaller business) and switched my order from v1 to v2 as it came out right after i ordered mine. when i received my dispenser, unfortunately it wasnt working correctly so i got in touch through instagram and they were back to me in 10 minutes asking me to email a video of the problem. I emailed the video and mighty was so quick to respond and they immediately sent a new one out to me no other questions asked! amazing service and i absolutely love the product itself, the toothpaste is so refreshing and i love to have a sustainable option of something so simple like toothpaste. can’t recommend mighty enough!!!

29 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Short of the mark......

Not sure what I was expecting but this didnt match it. Love the concept obviously but it takes a while to 'load' your toothbrush because it takes 1000 pumps just to get more than a dribble out. Not sure if that intended or an issue with the dispenser?

Yeah.....sadly not for me
EDITED ...thank you Charlie ...my bad ...working perfectly now. I'm not sure the instructions were clear in the package but all is good now for me

14 april 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Helen,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

Thanks
Charlie

Betygsatt 1 av 5 stjärnor

Terrible product … cheap and the…

Terrible product … cheap and the toothpaste just drizzles out… THEY DONT ACCEPT RETURNS … terrible company

20 april 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Donna,

Thanks for getting in touch and sorry this is happening. I wanted to check that the dispenser has been assembled correctly.
Could I check that you are screwing the refill into the top of the dispenser instead of putting it into the base? It needs to be screwed into nozzle to be air tight.

1. Hold the base firmly and twist the top anti-clockwise to loosen it.
2. Remove the aluminium cap from the refill and screw the refill into the pump until secure.
3. Hold the base firmly and twist the pump clockwise until fully tightened.
4. Twist the pump anti-clockwise 90 degrees until it pops up, ready to use.

Our dispenser actually works as an airless system, so there isn’t a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill, could you try this and see if it works? Once the air has cleared, the toothpaste should start dispensing normally. If you’re still having trouble after giving it a few more pumps, please let me know and I’ll be very happy to help further.

We are very happy to accept a return if needed but always try to see if we can resolve the issue before doing so.

Thanks
Charlie

Betygsatt 5 av 5 stjärnor

Amazing customer service

Amazing customer service, super responsive and what a great idea. Been searching for a decent eco friendly toothpaste and this is perfect. No having to remember to order online. Subscription to my door. Love it

17 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Ordered in March

Ordered in March but not received until May. Contacted company who replied promptly and apologised for delay in stock. Received when promised. Very happy

5 mars 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Mark, I'm really sorry to hear this has happened. Could you let me know your order number and we'll into this right away?

Thanks
Charlie

Betygsatt 5 av 5 stjärnor

Perfect, no more plastic tubes!

My dispenser and toothpaste arrived today, I couldn’t be more delighted! The dispenser looks great, a beautiful matte finish and the toothpaste is perfect. It’s so good to know that I’ve said goodbye to endless plastic tubes.

18 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

LOVE IT

Great product, tastes really natural and love the concept of reducing plastic and changing the way we think about toothpaste. 5 stars all round.

17 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been absolutely thrilled with…

I have been absolutely thrilled with moving to Mighty. Not only is it a great taste but it feels cleaner, fresher and healthier. The dispenser is so much prettier in the bathroom than a plastic tube and eco friendly. Why wouldn’t you love this product!!! I do. X

17 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the toothpaste, love the dispenser

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received really friendly personal replies each time, and my issue has been fully rectified. As for the product, it's brilliant - the new dispenser is fantastic, better than the original, and the toothpaste itself is really good. And I LOVE the lack of toothpaste tubes in our house!
Don't be put off, I think they've just had some teething issues with the dispenser and have now made it better. I highly recommend, I might order a second one for my weekend bag 😁

16 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Would Recommend

Great product focused on sustainability and environmentally friendly! Tastes great and so nice not to have to think about when you need to buy your next tube - it gets delivered to the door! Also love the dispenser colour 😍

16 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have had a long standing problems…

I have had a long standing problems with bleeding gums, gum sensitivity and inflamation and plaque build up for a number of years. I tried all the recommended toothpastes and dental care to no avail. So - I looked into the meaning of the coloured strips at the bottom of toothpaste tubes and realsied my problem was most likely an ellergy to some of the contents. My next step was investigating chemical free toothpaste. I eventually picked out Mighty Toothcare as being a standout winner on all fronts. After four weeks of use I went back to my dentist and hygienist for routine check up. They were amazed at the improvement. Very minimal plaque build up, no bleeding from the gums and no visible signs of gum irritation, in fact my teeth were healthier than they had been for the last 6 years. I can truthfully say that I put it down to the Mighty Toothcare paste. Oh and it comes in a stylish eco friendly container that the recyclable toothpaste insert screws into. All at an affordable and competitive price. Whats not to love. And no I wasnt paid to write this!!

16 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great eco toothpaste

Great eco toothpaste - the new dispenser they have just sent out to me is a very cool upgrade as well 😎.

Highly reccomend if you are looking for a more sustainable alternative to the standard stuff.

14 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very poor communication.

Very poor communication.
I am extremely disappointed with this company. I emailed them 4 days ago to report a broken dispenser. I have heard nothing back. It really should not take days to get back to an email. No emails came to my junk folder either. I have cancelled my subscription.

15 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Exceptionally poor customer service

I'd love to comment on the product, but two months after placing an order, nothing has been received - and no updates have been provided by the company to explain why. My email asking for information still has not been responded to - exceptionally poor customer service. All this while the company continue to state under "delivery" on their website, "We endeavour to dispatch your order within 24 hours of receiving it before 4pm (Mon-Fri excluding Bank Holidays). Delivery typically takes 2-3 working days from the moment of dispatch." Clearly not. Extremely disappointed. Avoid!

14 april 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Mark,

Thanks for your feedback.

We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?

You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.

We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.

Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.

Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!

- Mighty Team

Betygsatt 1 av 5 stjärnor

If I could give zero I would

If I could give zero I would. I cannot comment on the product as I ordered and paid in January and received nothing but placatory messages which have now worn thin.
Cannot recommend and would like my money back please.

11 april 2026
Omdöme utan inbjudan
Logotyp för Mighty Mouthcare

Svar från Mighty Mouthcare

Hi Karin,

Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.

We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.

As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.

If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.

- Mighty Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer