I have been a customer of Mia Tui for years - and there is absolutely nothing not to like! Fantastic range of styles - high quality, so thoughtfully designed (love the bright lining so you can see wha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honestly, what are we going to do with this lot? They are putting every other company to shame! I visited the warehouse and showroom in person recently to make a purchase. The customer service a... Se mer
Amazing customer service, went above and beyond to help with an exchange. I have a few bags now and I am happy with them all. Looking forward to receiving my compression travel cubes now 🤍
This was my first bag from Mia Tui - and I can tell you ladies I loved it so much that I've already bought another one, only 2 weeks later! If, like me, you're fed up of scrabbling around in a big... Se mer
Företagsinformation
Om Mia Tui Ltd
Skrivet av företaget
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Skrivet av företaget
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Kontaktuppgifter
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Storbritannien
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great fast customer service,super…
Great fast customer service,super quality items,love my new bags,Thank you from a very satisfied customer,highly recommend
24 februari 2026
Service from this company is first…
Service from this company is first class. Efficient dispatch and delivery both times I’ve used it
24 februari 2026
Great company - excellent customer service
Fantastic customer service by a dedicated team - nothing is too much trouble. Should there be any problems, they are very approachable and responsive. Great quality products. Highly recommend.
24 februari 2026
If you haven’t shopped with Mia Tui…
If you haven’t shopped with Mia Tui yet, you should. All of their products are beautifully made and their quality is second to none. I have A LOT of their products and love every single one of them - they really do do a bag for everything!
23 februari 2026
This is the 2nd time that I have…
This is the 2nd time that I have ordered from Mia Tui.
Ordered the Kirsty back pack for my daughter birthday.
Absolutely loved it
Will definitely order again soon
27 januari 2026
The bag I wanted was no longer available.
I’ve bought bags from Ma Tui before and always been pleased. This time, the bag I wanted had been discontinued so I ordered the similar one. It’s very nice, but bigger and heavier than I wanted (it takes a laptop and I didn’t need it to do so). Service is very quick and efficient and the free little bag that comes with it is quite handy. I would have given 5* if only they’d had the bag I really wanted, but if you need to carry a laptop this one is perfect. Lots of handy well-zipped pockets too.
23 februari 2026
Fantastic service, brilliant products
Always fantastic service and brilliant well designed products. Mia Tui is my first stop for handbags and travel bags. I have never been disappointed
20 februari 2026
I purchased the cabin bag with cubes
I purchased the cabin bag with cubes. Arrived the next day and is excellent quality. I have previously purchased from Mia Tui and would highly recommend.
20 februari 2026
A few years ago ago I bought a bag from…
A few years ago ago I bought a bag from this company and my daughter loved it so I bought her one too. I was searching for a bag to serve me as a carry on for my holiday and found the perfect bag. I love the packing cubes too. It was very stylish and has proved to be a great buy. On the plane it was so easy to find things as everything has a place. As an extra I bought the small pad and pen and that has been brilliant. Well worth the money.
18 februari 2026
Mia Tui bags are great
Mia Tui bags are great. The company are very quick to sort out a problem. Can’t fault them.
17 februari 2026
Superb bags and styles
I love Mia Tui products and their goods service. My latest purchase is trendy, practical and look forward to take it with me on holidays.
18 februari 2026
Fantastic bags
Would definitely recommend these bags, they are so practical and stylish in such lovely colours. Also excellent customer service.
18 februari 2026
Quality products
Whatever I order from Mia Tui, I know it will be a well made, quality product. I have previously had 2 gorgeous bags and recently purchased 2 sets of packing cubes. Ordering is easy and items arrive on time. Will definitely be ordering again.
18 februari 2026
I liked the look of the bag seemed to…
I liked the look of the bag seemed to be what I was looking for. I read the reviews and placed my order, the bag is exactly what I needed and I used it for my trip to the Canary Islands, it’s been great, easy to see everything instead of having to scrabble around, fabulous and lovely material .
18 februari 2026
Great service great bag
Great service, nice and prompt. I accidentally ordered the wrong colour bag🤦♀️. I spoke to a very understanding customer service lady who explained the returns process and the issue of the replacement bag. All was done smoothly and my new bag came very quickly. I really like the bag as well a useful addition to my collection. Very happy customer.
17 februari 2026
Fantastic company
Fantastic company - always delivers within days of receipt of order - goods are packaged with no damage.
All the products I’ve purchased have been great - with their features like lighter lining so you can see inside - key strap - card sections in purses - packing cubes are fantastic don’t know how I managed with out them.
Always my go to company for bags etc
18 februari 2026
Fantastic Isobel bag
I ordered the isobel bag as I wanted a small bag that you can fit a lot into as I was going on a cruise.
And it did not disappoint, its one of the best bags I have ever owned and I love it. It has multiple pockets, a key holder and card slots.
I also got a free coin purse which was an added bonus.
I love my Isobel bag and would not be without it.
17 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.