I have been a customer of Mia Tui for years - and there is absolutely nothing not to like! Fantastic range of styles - high quality, so thoughtfully designed (love the bright lining so you can see wha... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service, went above and beyond to help with an exchange. I have a few bags now and I am happy with them all. Looking forward to receiving my compression travel cubes now 🤍
This was my first bag from Mia Tui - and I can tell you ladies I loved it so much that I've already bought another one, only 2 weeks later! If, like me, you're fed up of scrabbling around in a big... Se mer
Lost the lockable clasp on my Maya backpack and thought I'd have to buy a whole new one. Contacted Mia Tui and they sorted it straight away, no fuss at all. Really impressed with how easy they made it... Se mer
Företagsinformation
Om Mia Tui Ltd
Skrivet av företaget
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Skrivet av företaget
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Kontaktuppgifter
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Storbritannien
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great travel bag
Great shopping, great bags to travel with, and I have given them as gifts to my daughter. Hope she enjoys them.
17 februari 2026
Simply fantastic service and profuct
One of the best and won’t go anywhere else for my bags
The whole team are brilliant, they care, they know their regular customers and treat you like you’re the only person in the world. The service is speedy and second to none. Highly recommend them.
Whenever I’m out and about I always get compliments on my choice of bag. Says it all really
Love the service and love the team
19 mars 2026
Ease of choice and buying
It was easy to look at choices, to buy what I wanted. I was given notification of when my parcel/bag would be delivered and by whom.
18 mars 2026
Lovely items and great customer service…
Lovely items and great customer service as always. Thankyou
18 mars 2026
The helpful staff
The helpful staff, quality of product and quick delivery deserve 5 stars.
18 mars 2026
Lovely quality 👌 great service and the…
Lovely quality 👌 great service and the bags are very well made and amazing 👏 what they hold fantastic company
17 mars 2026
Fabulous customer service and bags
Fabulous customer service and bags! Something for everyone in the range😊
17 mars 2026
Quality, style and practical all in one
Love this brand and I keep going back for more. Have just bought another item as a gift for a friend. Used their packing cubes for the first time this year for a holiday and they made such a difference I’ve bought another set. I often buy directly or from QVC. Definitely recommend.
17 mars 2026
Singing the praises of Mia Tui
All my purchases from Mia Tui have been amazing. The quality and workmanship within each bag is first class. The delivery of items is very quick. If there is a problem, a quick call to head office and it’s all sorted. The customer service is the best I’ve ever known. Other companies should take a leaf out of Mia Tui company.
17 mars 2026
Great products and friendly staff that…
Great products and friendly staff that give prompt answers and help. I know that whatever I order will be of good quality and in the very rare case something needs handling, everything will be ok in the end. I've been buying bags and accessories for years. Thank you!
17 mars 2026
Always excellent service and speedy…
Always excellent service and speedy delivery of bags.
16 mars 2026
Bags
Ordered a lovely bag from mia tui, unfortunately they had problems with the delivery.
I was kept up to date throughout and had it delivered when they said.
Amazing bags, amazing service, will definitely be ordering again.
16 mars 2026
One Happy Customer
I've ordered numerous times from Mia Tui, and have always found the service to be excellent. From placing my order to receiving my delivery takes no time at all. The quality of bags & range of colours are fabulous. One occasion I did need to contact customer service, my problem was dealt with and resolved very efficiently. I have no reservations in recommending Mia Tui 100%
16 mars 2026
Speedy delivery everytime.
16 mars 2026
Mia Tui is a fantastic company!
Mia Tui is a fantastic company!
I've purchased many bags from them over the years, and each one has arrived in super fast time, well packaged and to a high standard. I wouldn't shop anywhere else now! 🌟🌟🌟🌟🌟
16 mars 2026
Excellent Experience
I have ordered several bags from Mia Tui. Bags are fantadtic quality & always arrive very quickly. The customer service is excellent. I would highly recommend Mia Tui.
16 mars 2026
Lovely bags and great quality
Lovely bags, brilliant quality, great communication. Such a varied collection to choose from and some really useful products. I especially love the fold up bags and the travel bags.
12 mars 2026
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