I have been a customer of Mia Tui for years - and there is absolutely nothing not to like! Fantastic range of styles - high quality, so thoughtfully designed (love the bright lining so you can see wha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first bag from Mia Tui - and I can tell you ladies I loved it so much that I've already bought another one, only 2 weeks later! If, like me, you're fed up of scrabbling around in a big... Se mer
I have been buying Mia TUI bags for years, especially travel related products. The bags are well made and well thought out with organisation features and bright coloured linings so it’s easy to find... Se mer
Wow!!! I had no idea just what went behind the beautiful bags, both for work and pleasure I’ve been buying and replacing for years!!! I am so grateful that you have continued to fight as I have no... Se mer
Företagsinformation
Om Mia Tui Ltd
Skrivet av företaget
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Skrivet av företaget
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Kontaktuppgifter
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Storbritannien
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered the Cleo bag in black for holidays
I ordered the Cleo bag in black for taking on holiday as it was flat and would be easy to pack. Unfortunately the cross body shoulder strap is far too thick and feels like it should belong to a much bigger bag. The hand strap is much thinner and would have been better for the cross body strap. So don’t think it’ll be getting used much. It’s a pity because I have a few Mia Tui bags but this one was disappointing.
6 juni 2026
Omdöme utan inbjudan
Nicely made products
Nicely made products.
Prompt delivery.
Well packaged.
Very happy with my purchase.
20 februari 2026
My husband bought me a matching Mia tui…
My husband bought me a matching Mia tui handbag and hold-all some time ago now. I’ve never used the handbag so it’s in perfect condition. However I have used the matching hold-all and there are various patches where the surface of the pu leather has come away from the underneath material. The shocking thing is I’ve only used it a handful of times so I would not purchase again
2 juli 2026
Omdöme utan inbjudan
Svar från Mia Tui Ltd
Thank you for getting in touch, and I’m so sorry to hear about the peeling on your bag. I completely understand how disappointing this must be, especially when you’ve only recently started using it.
As your bag was purchased in 2019 - 7 years ago, the PU (faux leather) material can naturally begin to age over time. Factors such as storage and environmental conditions can sometimes cause the coating to deteriorate, even if the bag hasn’t been used very often.
This appears to be consistent with the natural ageing of the material and would happen to any bag made from a PU material.
Excellent products and second to none…
Excellent products and second to none customer service
16 mars 2026
Love Mia-Tui
Love Mia-Tui. I have been buying their bags for years now and have never looked back. My husband reckons I have an addiction as I have never had so many bags. I always had black bags but they do so many lovely colours and styles that I don’t even own a black one anymore(or bags from any other company)
Great customer service- sorted an issue out for me on a SUNDAY! They are very responsive and the quality is great.
Also the Mia Tui community Facebook site is one of the friendliest I have ever been a member of.
19 juni 2026
Fab bag
Easy to use site and fast delivery. Love my new animal print bag. Loads of room, lots of pockets, plenty zipped pockets, extra space if required and it all fits into a small zipped pocket. Love it!!!
18 februari 2026
Poor quality
I really loved my backpack when it arrived. It was packaged beautifully and I loved the style. However after 3 years it has begun to peel badly especially on the straps. I live in a high humidity country which I suspect has accelerated the process. Whilst I love the brand and would love to purchase again I would not buy a PU leather bag due to the quality of material. I prefer to purchase items that are long wearing rather than disposable fast fashion adding to our landfills.
10 juni 2026
Omdöme utan inbjudan
Mia Tui Zara my favourite….
I have been shopping with Mia Tui for many many years. I have a favourite bag from MT it’s a Zara I have so many colours in this design, what I love about this bag is its Size, the interior colour gives you incredible accessibility to all our items inside the Zara. It has a key fob on elastic. as I was forever loosing mine in handbags before Mia Tui came into my life.
With Mia Tui you will never be disappointed, it has a fantastic customer service support team that are second to none. Sheila.
4 juni 2026
Omdöme utan inbjudan
Have been a customer for quite a few…
Have been a customer for quite a few years and gotten to expect their good customer service.
4 mars 2026
Quality Products
I had a positive experience shopping with Mia Tui when I ordered two bags which arrived quickly. I had to return one as it was the wrong size and had prompt help with every query with this from the Mia Tui team. Customer Service was very good and the quality of the bags too. Very pleased with the bag I kept.
19 mars 2026
Excellent service for my own error
I ordered a bag but accidently ordered the wrong one. I mailed them and by 9am the next morning (I ordered late the prior evening) they had confirmed the correct bag and refunded the difference. Just didn’t expect it to be handled so quickly and the ability to rectify the issue was amazing!
29 april 2026
Omdöme utan inbjudan
Good value and simple to order.
Good deal on the gift tokens means that her Ladyship chooses her own bag, saving me the hassle and ear ache of buying the wrong handbag, so what's not to like?
13 mars 2026
Very pleased with my new Mia Tui bag
Very pleased with my new Mia Tui bag. Love the colour and size of this bag. Love the extra strap I bought as well. I like the patterns and colours on the strap.
4 mars 2026
Fast delivery ,well packed dust bag…
Fast delivery ,well packed dust bag included and its a beautiful bag .
16 mars 2026
Excellent Products and Service
Ordered 3 lock bag charms as already have one of these and think they are a good idea as well as looking good.
Delivered next day, I was again impressed with the delivery time.
19 mars 2026
Gorgeous bags
Gorgeous bags! Fantastic and prompt packing. And the service from all the Mia Tui girls is second to none. Can’t praise them enough 😊
19 mars 2026
Great company
Great company. I love their travel bags and have just bought a handbag from their new Spring range. Prices are great , quick delivery and they always come packed in a lovely bag.
19 mars 2026
Great travel bag
Great shopping, great bags to travel with, and I have given them as gifts to my daughter. Hope she enjoys them.
17 februari 2026
Simply fantastic service and profuct
One of the best and won’t go anywhere else for my bags
The whole team are brilliant, they care, they know their regular customers and treat you like you’re the only person in the world. The service is speedy and second to none. Highly recommend them.
Whenever I’m out and about I always get compliments on my choice of bag. Says it all really
Love the service and love the team
19 mars 2026
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