Communication was excellent with the seller both before and after we ordered. We bought 2 wheelie case with are just beautiful. They are strong, sturdy, good looking and really light. We are very plea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great thumbs up to MettleCase for an outstanding customer service support. The suitcase I ordered was beautifully designed. Strong and durable. It did take a while to arrive and the team ass... Se mer
After reading other reviews here I decided that I would accept a possible lengthy delivery time for my product. I ordered two medium size Pro cases in Gunmetal Grey 17/02/2026 costing just shy of £320... Se mer
Ordered a medium case and paid for express delivery . I emailed them and they said they could get them to me in 4 days …. They haven’t …. It’s now 3 weeks and nothing … I’ve emailed them and no respo... Se mer
Företagsinformation
Skrivet av företaget
Our Premium Metallic Aluminium Suitcase, crafted entirely from high-quality aluminium, this suitcase provides superior protection against impacts, ensuring your belongings remain safe and secure during your travels.
Kontaktuppgifter
Storbritannien
- mettalcase.com
4,2
Bra
33 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Although a bit of a lead time for the…
Although a bit of a lead time for the cases to arrive, it was well worth the wait. Very sturdy yet beautiful. Well worth every penny spent.
I am now looking forward to many trips with elegant luggage.
16 juli 2025
Omdöme utan inbjudan
Svar från MettalCase
Dear Andrew,
Thank you so much for your lovely review. We’re delighted to hear that you feel your case was worth the wait and that you’re pleased with both its sturdiness and elegance. It’s wonderful to know you’re looking forward to travelling with it.
We’re also delighted to let you know that our UK warehouse will be opening in the next couple of months, meaning future orders will arrive within just 3–5 working days.
Wishing you many enjoyable trips with your new luggage, and thank you again for choosing MettalCase!
Kind regards,
The MettalCase Team
We have now purchased 6 of these cases
We have now purchased 6 of these cases, 2 silver small, 2 silver medium, 1 small black and 1 medium black and all look the part and are very nice suitcases. We have even had comments on how posh they look.
As long as you accept the 4 to 5 week delivery they always arrive in week 5 but still on time. I believe there is a shorter delivery on the small silver as there is now stock in the UK.
15 juli 2025
Omdöme utan inbjudan
Svar från MettalCase
Dear James,
We are incredibly grateful for your continued support and for sharing such wonderful feedback. Six cases is a huge vote of confidence, and it means so much to us that you not only enjoy using them but are also receiving compliments on how elegant they look!
Your patience with our current delivery times has been truly appreciated. We’re very pleased to let you know that our UK warehouse will be opening in the next couple of months, which will reduce delivery times to just 3–5 working days for future orders.
Thank you again for being such a valued customer—we couldn’t ask for better support. We look forward to accompanying you on many more journeys with your MettalCase luggage.
Kind regards,
The MettalCase Team
Case was great
Case was great, good quality and just as advertised. Comms was excellent throughout too.. Would definitely recommend..
11 juli 2025
Omdöme utan inbjudan
Svar från MettalCase
Dear Clinton,
Thank you so much for your kind words! We’re delighted to hear that you’re pleased with the quality of your case and that our communication met your expectations.
Your recommendation means a great deal to us as a growing business, and we truly appreciate your support. We hope your new case serves you well on many journeys ahead!
Kind regards,
The MettalCase Team
Sturdy and durable
The case is sturdy and big enough to hold all my items. I bought it as my suitcases kept getting damaged by bad handling. This one is perfect!
10 oktober 2024
Omdöme utan inbjudan
Svar från MettalCase
Dear Lorna,
Thank you so much for your lovely feedback! We’re delighted to hear that your new case is sturdy, spacious, and exactly what you needed after experiencing issues with other luggage. It’s great to know this one feels like the perfect solution.
We really appreciate your support and hope your case serves you well on many future trips!
Kind regards,
The MettalCase Team
Absolutely brilliant case.
Absolutely brilliant case.. I have now got the medium case on order for my daughter .
Quality case and very helpful customer service staff.
Thank you
6 juni 2025
Omdöme utan inbjudan
Svar från MettalCase
Thank you so much for your kind review! We’re thrilled to hear that you’re so pleased with your case and that you’ve even ordered another one for your daughter—that’s the best compliment we could receive.
We’re also delighted that our customer service team could be of help. Your support means a lot to us, and we look forward to being part of many future journeys for you and your family.
Kind regards,
The MettalCase Team
I love my suitcases
Took a while to arrive, but the suitcases are great! Well built and good quality. The customer service team is very responsive. Overall, I think they’re worth the wait, much cheaper than other brands, and I would say the quality is about the same!
3 april 2025
Omdöme utan inbjudan
Svar från MettalCase
Dear Jane,
Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the quality and build of your suitcases, and that our customer service team was able to assist you effectively.
We truly appreciate your patience with the delivery time, and we’re excited to let you know that our UK warehouse will be opening soon. This will reduce future delivery times to just 3–5 working days.
It means a lot to us that you feel our cases offer great value, and we hope they serve you well on many journeys to come!
Kind regards,
The MettalCase Team
Good quality and stylish
Have been using for 2 months now and this is a very good quality case which also looks stylish. I have been using the hand luggage smallest size, maybe consider purchasing the bigger one too for summer holidays.
8 april 2025
Omdöme utan inbjudan
Svar från MettalCase
Dear David,
Thank you so much for your fantastic feedback! We’re thrilled to hear that your hand luggage case has been both stylish and high-quality over the past two months.
We love your suggestion about trying one of the larger sizes for summer holidays—it’s a great way to make sure you’re well-equipped for all your trips.
We really appreciate your support and hope your case continues to travel with you in style!
Kind regards,
The MettalCase Team
Excellent quality suitcases
Excellent quality suitcases, quick reply to queries from customer service. Bonus case protection covers included with purchase. Ignore shop app tracking. Would definitely recommend mettalcase company.
20 mars 2025
Omdöme utan inbjudan
Svar från MettalCase
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality of your suitcases and that our customer service team was able to help quickly.
We’re glad you liked the bonus case protection covers, and we really appreciate your recommendation—it means a lot to us as a growing business.
We look forward to being part of many future journeys with you!
Kind regards,
The MettalCase Team
Scam. Excuses, didn’t deliver.
After 8 weeks, it has not arrived. Company claim they have refunded me, no confirmation email. No money.
This item is vaporware, I’m not sure the previous reviews are real. They Claim held up at customs without details. At worst, this is a rug-pull and a scam.
At best, this is a drop-shipper out of their depth.
Avoid, looks like a scam, smells like a scam. Probably is a scam.
13 december 2024
Omdöme utan inbjudan
All good, good suitcase and service
All good, my case arrived on time and communication with customer service was great. Really good service. The suitcase looks great, very unique and good quality, would recommend.
3 september 2024
Omdöme utan inbjudan
Svar från MettalCase
Thank you so much for your kind feedback! We’re delighted to hear that your case arrived on time and that our customer service team was able to assist you.
It’s wonderful to know you’re happy with the quality and design of your suitcase, and we really appreciate your recommendation. We hope it accompanies you on many great trips!
Kind regards,
The MettalCase Team
Good quality and looks great!
We decided to give them a go and bought a couple of suitcases. They arrived a couple of days ago after a couple of weeks of shipping, but I would say it is worth the wait for that price. They are incredible! They feel really durable and well made. Thanks
1 september 2024
Omdöme utan inbjudan
Svar från MettalCase
Hi Sam,
Thank you for your feedback! We’re thrilled to hear that you’re impressed with the suitcases and that they feel durable and well made.
We really appreciate your support and hope they accompany you on many great trips!
Kind regards,
The MettalCase Team
Fantastic company customer service .
Fantastic company customer service .
Case arrived a week before my holiday and it’s better than I expected .
A well made case and I love it!
31 augusti 2024
Omdöme utan inbjudan
Svar från MettalCase
Thank you so much for your lovely feedback! We’re thrilled to hear that your case arrived on time and exceeded your expectations.
We’ll always remember you with love as one of our very first customers—it means so much to us that you’ve been part of our journey from the start. We hope your case accompanies you on many wonderful holidays!
Kind regards,
The MettalCase Team
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