PAC code didn't work even though I did put it in correctly, also product didn't turn up next day and then turned up late the following day.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Se mer
Företaget har svarat
Very satisfied, placed order over weekend which was approved pretty quickly and phone sent next day.
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Se mer
Företagsinformation
Om Metrofone
Skrivet av företaget
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Skrivet av företaget
Kontaktuppgifter
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, Storbritannien
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best price I could find for Samsung S24…
Best price I could find for Samsung S24 Ultra paired with Vodafone.
Ordered 9a.m. Tuesday delivered 3.30pm Wednesday.
Perfect transaction and love the phone.
Would definately recommend.
21 januari 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Missing data in what was sent to…
Missing data in what was sent to Vodafone for my port resulting in a week between my number going offline and then online following Vodafone having to manually set up a port. Suspect there is a mismatch between what fields are mandatory and what Vodafone need
15 januari 2025
Svar från Metrofone
Good Afternoon, GGGG,
Thank you for your review.
I'm sorry that your experience with Metrofone hasn’t been what you expected. I appreciate how concerning and frustrating this must be.
After reviewing your order, it does appear that your contract experienced an error during the connection with the network. This is showing as resolved on our end but if you encounter any further issues please do not hesitate to get in contact with our customer service team on 0333 900 1133, and select option 2.
Kind regards,
DA
Good price for phone, good delivery
The phone I wanted was at a good price so I purchased it outright without any contract. I did not give 5 stars as no receipt was emailed as proof of purchase so I was left wondering for a bit. I was later messaged that they were waiting for supplies 'soon' and that the phone would be delivered by free next day delivery once it was in stock. Again I was left wondering but this was short lived as the next day I had a message from DPD about a delivery being made and the phone arrived, so all was well. Using the chat service to request a receipt after delivery worked well with the receipt being emailed. Unfortunately, the phone lines were busy at that time so I gave up waiting.
10 januari 2025
Best offer by far
Best offer by far, almost a third off my old bill which immediately gets a thumbs up. Response to application was prompt and I was kept informed at each step. Phone arrived next day.
10 januari 2025
Very satisfied
I am very satisfied with the service I received from Metro Phone, such as next-day phone delivery and excellent support during phone calls.
30 december 2024
Great service,quick response and fast…
Great service,quick response and fast delivery.
6 januari 2025
Easy ordering and fast delivery.
I was taken to Metrofone after finding a great deal on Uswitch for a new phone. Placing my order could not have been easier and communication from their customer service was promt. My phone arrived quickly and it was just as expected. Thank you.
3 januari 2025
Order placed and still not arrived
Order placed and still not arrived. I placed my order on 2nd January for delivery on 3rd. When i checked my tracking status, it said it was out of stock and to check on the website for when it would be back in stock. I checked that evening and it said it was still in stock so I spoke to someone on their live chat who said it took a bit for their website to update. Checked the next morning and it was still in stock. Spoke to someone again and they said that I could choose a different colour and it would arrive next day on the 4th. Tracking then changed to ready for dispatch and I spoke to someone on live chat who said I would get an email that evening with my tracking and hour slot window. That evening nothing came. On the 4th, I contacted someone on live chat again who said my order was frozen in their system and their supervisor would push it out again and it would be with me on the 5th. I checked my tracking and it changed back to out of stock so I contacted them again and they said that there was only 1 porcelain colour in stock so might be an error so they could change it to winter green as there were plenty of them. I agreed and it changed back to ready for dispatch. I was assured by multiple people that I would get an update email in the evening of the 4th ready for delivery on 5th. It is now the 5th and I have had no update or tracking or confirmation of dispatch. I am extremely disappointed as I checked with multiple people on delivery and still not received anything. They are also closed today, Sunday 5th so I can't get any updates. I am back to work next week and my current contract runs out so I really needed it ASAP. Bear this in mind if you are ordering that you might not get your order!!
5 januari 2025
Omdöme utan inbjudan
Got the phone quickly and all good
Got the phone quickly and all good. Just completing set-up for all going fine.
30 december 2024
Great company to use and next day…
Great company to use and next day delivery on my phone.
Definitely would recommend to others
18 december 2024
Super quick delivery and great…
Super quick delivery and great communication throughout transaction and shipping i would highly recommend
2 december 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.