Merryhill Mushrooms Omdömen 

61
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Kieran is really helpful one of my deliveries got delayed so he refunded the postage. It’s day 3 and my Shiitake kit is covered in small mushrooms and am waiting patiently for day 8 of the chestnut o... Se mer

Betygsatt 5 av 5 stjärnor

They make great gifts for others or yourself if you fancy a little growing project on the side! I’ve used Merryhill Mushrooms several times all with great success and mushrooms look and taste... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Looking for an original last minute gift, I chose the yellow & pink oyster mushroom growing pack as a gift as it yields multiple harvests. The web site advised it would be a pre order item with a wee... Se mer

Betygsatt 2 av 5 stjärnor

Brought for the 3rd time, the first 2 where great,this time the king oyster mushrooms started to grow cut 4 large mushrooms over night the whole crop wilted and died. Contacted merryhill they said I... Se mer

Företagsinformation

  1. Lantbruksproduktion

Skrivet av företaget

Founded in 2005, we began as a specialist consultancy for the mushroom industry. Today, we’ve grown into one of the nation’s leading providers of mushroom-growing kits and a wide range of high-quality mushroom-related products. From expert knowledge to hands-on home growing, we’re passionate about helping everyone discover the flavour, freshness, and fascination of mushrooms.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

61 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(61)

26 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great company and product

Kieran is really helpful one of my deliveries got delayed so he refunded the postage. It’s day 3 and my Shiitake kit is covered in small mushrooms and am waiting patiently for day 8 of the chestnut ones. The instructions are very clear and it’s like having a pet. My husband laughs as have started talking to them, soo exciting.
Can’t wait to eat them.

21 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant

Brilliant! A rare company that treats both its product and customer with respect!! These guys set the standard others should aim for!! Will definitely be purchasing again! Thank you !!

25 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great all round service for Mushroom lovers.

They make great gifts for others or yourself if you fancy a little growing project on the side!

I’ve used Merryhill Mushrooms several times all with great success and mushrooms look and taste amazing. If you have any queries or questions they’re super helpful and very quick to get back to you with helpful advice and very quick with delivery.

All round great product and great service, looking for to making my next order.

Many thanks

23 juni 2026
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thank you so much for taking the time to leave such a lovely review. It really does mean a lot to us as a family business.
We're delighted your kits have grown so well, and that the mushrooms have looked and tasted the part. That's exactly what we hope for. It's also wonderful to hear the advice and delivery have hit the mark, our small team takes real pride in getting back to people quickly and helping however we can.
We can't wait to help with your next order. Do let us know if there's ever anything we can do for you.
Best Regards,

Kieran

Betygsatt 2 av 5 stjärnor

Brought for the 3rd time

Brought for the 3rd time, the first 2 where great,this time the king oyster mushrooms started to grow cut 4 large mushrooms over night the whole crop wilted and died.
Contacted merryhill they said I was growing them in the wrong place it was the same place as the first 2 orders, I asked for a replacement they said no but refunded, but then banned me from buying anymore from them!!

15 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product and efficient service…

Great product and efficient service .Kieren was very helpful and quick with a replacement purchase when the original got 'lost' by a delivery comoany.

16 juni 2026
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thank you for the kind words, and for your patience when the courier let us down. Parcels going astray is always frustrating, especially with our kits being time-sensitive, so I'm glad we could get a replacement out to you quickly and put things right.
It's much appreciated that you didn't let the delivery hiccup colour your view of us. Do let us know how you get on with the kit, and we're always happy to help if anything else comes up.
Best Regards,

Kieran

Betygsatt 5 av 5 stjärnor

Excellent customer service

Kieran was incredibly quick to respond to a query I had with my order. The detailed insight he took the time to share really helped resolve the issue, and he very generously processed a refund as well.

I’m really impressed with the care he took in handling my query, and I continue to really enjoy their products.

Thanks so much — highly recommend!

16 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic Quality, Even Better Customer Service!

I had a slight issue with my original order (No fault of Merryhill Mushrooms whatsoever, my order was stolen after it was delivered to my front door).

I placed a second order, and explain the unfortunate situation with the original order, Kieran was extremely quick to respond to my email (within minutes) and generously agreed to replace my lost order at no extra charge!

After prepping the logs, they soon began to produce a vast quantity of mushrooms! Fantastic quality and a bumper harvest at a great price!

Thanks so much, highly recommend!

9 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

These kits are fantastic

These kits are fantastic. Got 2 for Christmas and I started one before the other. The chestnut mushroom first, then the white mushrooms second. I have had 4 decent yields from the chestnut mushroom box and I’m on the second yield on the white mushrooms. I’ve never tasted such delicious mushrooms. They’re so straight forward to grow, you can’t go wrong. And if you need any advice you get a reply immediately. My days of mushrooms from the supermarket are gone! Thank you for such a wonderful product

9 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product

Great product. Delivery was next day & after 5 days the mushrooms had flourished & nearly ready to harvest. Great feedback too. Email was answered in minutes.

7 februari 2026
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thank you so much for your review! We're absolutely delighted to hear your mushrooms are flourishing after just 5 days - that's wonderful progress. It's always great to hear everything is going well.

We hope you enjoy your harvest, and please don't hesitate to get in touch if you need any advice for subsequent flushes or if you'd like to try growing a different variety in the future.
Happy growing!

Best Regards

Kieran
Director
Merryhill Mushrooms

Betygsatt 5 av 5 stjärnor

Great product and customer service!

I got kits from here for a few people as Christmas presents and also decided to get one for myself. Started mine after Christmas and got 5 mushrooms in the first harvest, which is when I realised that I had not been watering them enough! After I read the instruction again and watered the kit properly, I got 20+ mushrooms in the second harvest! Really looking forward to seeing how the rest of the harvests go.
At the same time, I decided to get some for my bother for his birthday. Unfortunately there was some issue with the delivery. I had raised an enquiry as soon as we knew of the issue. They have been absolutely fantastic and went above and beyond to get this resolved. The parcel was delivered the next morning and I was very thankful for the help and amazing customer service that was provided!

20 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Growing merry hill mushrooms

Just received my mushroom growing kit , can’t believe how easy this is to grow great mushrooms
had a lion mane one first and got a really good crop of it, now just received my Shitake kit
Followed instructions and can’t believe how many mushrooms are growing in just four days, can’t wait to eat them

21 januari 2026
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

That's fantastic to hear! We're thrilled that you had such success with your Lion's Mane kit and got a really good crop from it. It's wonderful to hear how well these kits perform - and four days for your Shiitake to start fruiting is excellent progress!

Best Regards

Kieran
Director
Merryhill Mushrooms

Betygsatt 1 av 5 stjärnor

If only minus stars existed.

If I could give it minus numbers I would. Contacted customer support because the mushrooms weren't growing eventhough I followed their instructions to a tee. They decided to insult my intelligence, tell me I can't read eventhough I followed THEIR instructions, and tried to persuade me they know more about my house then I do after living here for 30 years. Don't bother.

11 januari 2026
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thank you for taking the time to leave your feedback. We're sorry to hear you felt this way about your experience with us.
We do take all customer queries seriously and always try to help where we can.

In this case, we asked some questions about the growing environment to try and understand what might have gone wrong, ie checking temperature and humidity within the growing location and the kit itself, the location next to the stove was questioned as this could have explained the issue.

We're sorry if our questions came across accusatory, but please appreciate we are trying to get to the bottom of the issue.

We have of course issued a full refund for your kit.
We hope you might give mushroom growing another try in the future, and we're always here if you have any questions.

Betygsatt 5 av 5 stjärnor

Delivery issues but good service

Had issues with Royal mail with the package being lost and delivery issues. However MerryHill were great throughout and very responsive. They resolved the issue themselves despite it not being thier fault.

Would reccomend.

28 november 2025
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thank you so much for your kind review. We’re really sorry for the inconvenience caused by the Royal Mail delays, but we’re glad we could resolve things for you. We always aim to support our customers, even when the issue is outside our control.

We truly appreciate your recommendation and your patience throughout the process. If you ever need anything else, we’re always here to help.

Thanks
Kieran

Director
Merryhill Mushrooms

Betygsatt 1 av 5 stjärnor

Rubbish

A mouldy load of rubbish.if had ordered through e bay.a refund would be in order.

24 november 2025
Omdöme utan inbjudan
Logotyp för Merryhill Mushrooms

Svar från Merryhill Mushrooms

Thanks for taking the time to share your thoughts again. We’re sorry to hear you’re still unhappy with your kit.

We’ve reached out previously on the 6th of November and invited you to contact us so we can understand what went wrong and help you get the best results, but we haven’t heard back from you yet.

We’re always more than happy to troubleshoot, replace any faulty items, or give growing guidance — we just need a way to speak with you directly so we can assist.

Please do get in touch with us through our support form:
www.merryhill-mushrooms.co.uk/support

Once we hear from you, we can fully investigate your order and help resolve the issue as quickly as possible.

Kind regards,
Kieran – Merryhill Mushrooms

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