Merlin Bike Gear Omdömen 

Hi I brought a pair of Merlin Coley boots , last year boots looked great, very comfortable, but noticed early on the soles were wearing quite quickly.

Contacted Merlin last year and they said they carried a 12 months warranty, but because I had a concern this would be raised to 2 years. This year wear has continued to the point I do not feel safe with the grip they now provide, so no longer wear them even though leather upper is still like new.

Contacted merlin this year and basically told me that it is fair wear and tear, and sole only carry 3 months warranty. On further emails pointed out these are sold as a motorcycle boot so the sole needs to be up to the job which these clearly are not. Still no joy, this is fair wear and tear.

The boots are 18 months old and have been used for approximately 4000 miles of social riding, I've had in the past had Dainese, sidi boots which have lasted 5 to 10 years. Very disappointed with Merlin, and will not be buying anything else from them.
Have since had these repaired at a local cobblers shop who replaced soles and heals for me and he commented on the good quality upper part of boot but could not understand why they had used a cheap sole which was not solid but plastic honey comb with a layer of cheap rubber tread over the top on a motorcycle boot which take the shock of putting your feet down each time you stop .

Steve

In 2019, I bought a pair of Combat Boots from Merlin. They were great initially, but despite taking good care of them, the leather began cracking through the upper at the crease points.

The rep here in Australia was very helpful, and replaced the boots under warranty.

Unfortunately, the same thing happened again with the second pair, but worse. This time, the leather became cracked and chipped within 6 months. It is clearly not the high-grade leather claimed in advertising.

I contacted the rep again, and though they were initially very helpful, they were unwilling to do anything as this item had already been replaced under warranty. Eventually I was just left with the problem.

I've had to keep using the boots in the wet weather we're having, despite how they're degrading. Yesterday, one of the leather zip pulls completely came away in my hand.

I take good care of my equipment, especially leather products. Though I ride daily, it is a short commute on suburban roads.

I'm disappointed, as on two occasions now the boots have failed to meet my expectations. I will be shopping elsewhere.

I recently bought a jacket and a pair of gloves from Merlin via an online supplier. Overall, this is excellent bike gear however a few niggles. The stitching attaching the zip was mis-alligned and had not been tied off and it failed. Not a major problem and I re-stitched it myself rather than send it back to my supplier. The jackets are sized very generously so going down from your normal size is suggested. However, opposite situation for the gloves. I'm normally a L but I probably need an XL. I did use the Merlin size guide before I ordered and my hand measurement was L according to it. The gloves are a bit tight but I'm hoping they will give a bit. That's the negative. On the positive, Merlin's products are excellent and great quality. I'm not put off from buying more kit but I hope they improve on the quality checks before dispatch to suppliers.