Merit Administration Omdömen 

I gave your company 5 stars and that within itself, it is a review. I don't usually write a review any more, I have gotten too old and it takes so much of my time and because every company that I work with is asking me for a review too and I feel 5 stars within it self is a wonderful review. If I give your company 5 stars, that should say something to you! To me, it is saying your company did a great job and that I really appreciate your company's work and I feel that should suffice! Thank you for a job well done!

Excellent customer service when I questioned my auto warranty plan. I highly recommend this company.

The worse experience i had ever encountered with a warranty company, they convinced me to leave my existing warranty I should've checked the reviews. They denied my claim stating it was a pre existing issue when documents from the dealership showed that it wasn't but they adjuster still denied it. And they keep giving me the run around when try to get my money back Don't deserve a star fraudulent activity.

I don’t think you all are far on your customers with their claims

My transmission died last week and I sent in all of the paperwork from my last service (in April 2024) including a transmission check. You are trying to claim that since I waited 14000 miles between oil changes that you are unable to help me with my transmission replacement. Even the mechanic at the transmission place told you that shouldn't matter-- this is a transmission issue not an issue with oil change maintenance. I pay a lot of money monthly for what?!?!
I am hopeful that you will still be able to help me!!

Elderly couple with out AC and its 95-100 in south Texas and 3 days now with no response and no idea of if it will be approved for repairs or not. Sent requested documents 2 days ago and they told us they will get back to us at their convenience.

Customer service is very horrible the way they talk to you is ridiculous. How we are suppose to be your clients and you are suppose to be there to help. My transmission went out they claim i didn't get the car serviced i got proof of the service paper now they're claiming i reset a transmission button that cant be located they been looking for reasons to deny my claim. 0/10 I DO NOT RECOMMEND! They are NO HELP. THEY'RE SO BUSY LOOKING FOR A REASON TO DENY YOU.

Customer service is horrible the way they talk to you is not right we are your clients you are there to be help and services. My engine went out in my Hyundai Santa Fe 2018 i have not been in my truck for month waiting on them to make a decision they found a loophole denied my Claim

I'm not sure how when you get your car service and they tell you. You have an engine oil leak and that was on 2/23 . But tell you don't worry about we will monitor it. Let fast forward on March 31 car starts smoking and this is the first sign something is wrong with your car.. Contact Merit to file a claim mind you this is the first ever after paying 2 1/2 years . It wasn't an oil leak but a cooling leak and to top it off they as for all this paperwork that of course they thought I wasn't going to have it. Paperwork was submitted after waiting a week and a half while my car sit in the shop. Only to be told they denied the claim because the vehicle was still being used after I was told it was an engine leak but turn out to be something else. Wow this is a rip off I have 6 more payments and never filed a claim. This is crazy to me the Supervisor talk to you like he don't care about a word you saying. Then threatens to hang up on you. Do not I mean DO NOT GET THIS WARRANT WITH THEM THEY WILL BE YOUR WORST NIGHTMARE!!!!!!!

Very nice over the phone they helped me get through the process of starting a claim, now I am waiting for the mechanic to let me know how much is covered. Thank you !

To be honest, steer clear of this company they are not there to help you. The sales person is very vague when he sells you their warranty definitely leaves out all the most important things that will get your claim denied. They’re very strategic in this, they very much know how to steal your money. They are not there to help you they will deny deny and then deny your claim some more and after that, they’ll just deny it again even when you get them all the paperwork needed. I’ve already put in complaints with the Better Business Bureau on these crooks. They want nothing more than your money. They are not there to help you. They are there to rob you I promise you steer clear of this company they live for money and money is all they care about and they will just steal yours right out from under you. Also they have no compassion and their customer service is awful. I’ve been trying to get them to accept my claim for a month I was told during the sales call I could keep my own mechanic and just keep up with my oil changes and I will be just fine! I’ve done and they still won’t pay my claim. They are awful awful people and they know exactly what they’re doing, again they just want your money they don’t wanna help you at all. I honestly don’t know how people like this sleep at night. They have no problems stealing your money. I honestly do believe they get joy out of robbing people again they just want to steal your money. Please don’t fall for it like I did!! They are bad bad people!!!!!!!!

Very easy to get covered on the phone. Was able to cover my husband and I cars. Glad to have it but hopefully wont have to use it! Thanks

Beware !!!!!! This is the worst company out there period… please shop around for a better warranty company . I had nothing but problems with this company . They will find a way to decline your claim. It was a complete nightmare

Very helpful on the phone, they helped me figure out what to do to make a claim. I am very grateful for the patience they showed.

Thank you
-Adriene

i would not recommend this warranty administration
to anyone they specialize in making peoples life's hell
my car has been under warranty for awhile now and just recently came across a problem with my vehicle
they have done nothing but giving me the run around
about a full non exist report to not have to pay for repairs
if they were dedicated to there customers i feel like they would have sent someone out to were my car is being serviced and got everything they would've need to process my claim
i am completely unhappy and dissatisfy with the customer service who's name Steven
they are very rude and don't care about their customer or how hard it maybe without a car

Okay so I received a pink slip in the mail regarding my “no lapse in warranty coverage” I just got my car less than a month ago. Great condition but used. So when I seen the pink slip I thought omg I have a warranty my car is a 2010 let me hop on that. I give the number a call on the slip and I spoke to a person by the name of Austin he asked me for the mileage on my car then stated he'd have to see if my car can be covered by a manager. He came back to the phone and said my car can only be covered for 4 years and that I’d need to pay 179 for 18 months and my car will be cover and I’ll need to pay the deductible of 100 and I can get my car fixed. The deal sounded good but it got fishy when I said I’ll do some research and get back to him definitely was rude and pushy stating “I have already gone over the Policy with you what else do you need to know” 5 minute call turned in to a 40 minute call because everytime I stated that I’d give a call back after I do research he insisted that he’d stay on the phone and wait. I went to there website and he said the company has been around for 5 years and on the site they had a Facebook, X(twitter), and Instagram and I didn’t not see customer engagement on none of them. He then tells me it’s “only 25 dollars to start then you’d need to pay the reset by the 21st.” “ if you don’t get the coverage know than I’ll have to decline it because your car might be broke down when you realize this was a good deal” I was taken back by that statement because I had already informed him that I’d call back after I do research he did not want to get me off the phone until I made a payment. So finally stumbled across these reviews and I read the negatives ones first and I realized that I was almost bamboozled please please beware definitely think being too pushy Is a red flag. I Also asked if the previous car owner had this warranty or how on earth did they find my info. He couldn’t give me a clear response.

Company is riddled with rude employees and scam artists. The booklet you get when you start your policy is full of loopholes and jargon.
A good example would be how they covered $100 dollars of a tow charge but then a paragraph down, they contradict themselves saying they cover 25 miles of a tow with no expense to the driver.
I’ve been denied multiple claims and when I finally decided to cancel. I was called rude for not taking the “offers” provided for me to extend my plan. To anyone that sees this, DONT GET MERIT. It’s not worth the headache you get and extra money you lose. Now I have to talk lawyers because of this Company
Note: Merit Administration is not credited by the BBB ( Better Business Bureau)
You know what’s odd, look at all the 5 star reviews. Kinda odd they all happen in a span of a month and they all have nothing but the best things to say about Merit. DOESNT THAT SEEM SUSPICIOUS?

When I found myself with a flat tire at a most inconvenient time, Merit Administration swooped in and saved the day. Their quick response and effective resolution of the issue were highly commendable. Knowing that I can rely on Merit Administration in unforeseen situations like this is truly comforting.

A big shoutout to Merit Administration for going above and beyond in assisting with my repairs. Their professionalism and support throughout the entire process were exceptional. Their dedication to ensuring everything was taken care of promptly and efficiently speaks volumes about their commitment to customer satisfaction.