Merit Administration Omdömen 

Great customer service great communication… Great job

I was very pleased on how quickly things went. This made the process go smoothly, especially being my first time ever needing a repair.

i took my 2019 GMC in for repairs...i was denied because i changed my own oil and when asked to send in receipts...i was denied for not doing it properly! that suck!!! to pay out of pocket!!

Communication was poor, some customer service reps were rude and very unprofessional.

There is a lot of stuff they don’t cover.

Do not trust this company. They will go through every loophole to avoid paying your claim. You were warned!

I like how it didn’t long for you all to approve my claim. I would recommend you to people for a warranty. Like how you all do business.

Wish the warranty covered all parts of vehicle and was faster turn arounds with the claims

TO BE QUITE HONEST WITH YOU, I CALLED YOUR COMPANY TO CANCELL MY REMAING CONTRACT BECAUSE OF THE AMOUNT OF MONEY THAT CAME OUT OF MY POCKET. I ASSUMED THE MAJORITY OF MY TOTAL COST WOULD BE COVERED, I WAS WRONG, MY OUT OF POCKET WAS ASTRONOMICAL. I FELT SOMEHOW THERE WAS A MISTAKE. BUT AS I SPOKE WITH ROB MARTCHINK, HE PUT MY MIND AT EASE, HE EXPLAINED IN DETAIL WHAT I NEEDED TO HEAR. HE WAS VERY HONEST, THOROUGH, AND CLEAR WHERE I FULLY UNDERSTOOD MY CONTRACT. HE PUT ME AT EASE. THANK YOU FOR THIS EMPLOYEE, HE WAS AMAZING IN THE TIME OF NEED.

This company is a fraud

I've been getting the run around on a claim from my dealerships. Dave post with merit administration has gone above and beyond in trying to help me. One side says the part isn't due the accident but Dave wrote several emails for me showing why their wrong. Seems they want me to pay 880.00 for a part saying it's not part of the accident. Dave got the info sent to them showing exactly why merit denied the claim. It's now a wait and see with my insurance company. Without his help I'd have no other avenues to get this bill paid by insurance instead of me. He deserves a 5 star rating. He doesn't know me from Adam, but treated me like family. I'm impressed
Sharon Stanlik

The last place I had my oil changed put down incorrect mileage & I didn't notice. Then when I took it for the next oil change I was told I needed a new motor. My claim was denied because I had "unaccounted for mileage" due to the wrong mileage being recorded. When I went to get a correct receipt, it was rejected because it was a handwritten "guess". I paid in full for 2 years every month. I was still under my mileage limit at the time of my claim. I believe they didn't try to work with me, but looked for an excuse not to fix my car.

When my mechanic submitted the claim, your staff were very difficult to work with. They requested information that was nearly impossible to obtain and took too long to respond. I had to call to expedite the process so I could get my vehicle back soon. Overall, I was not satisfied with the service provided."

I am disappointed in the length of time it took to get my claim addressed (putting aside the car was towed into the dealership last Friday after 5 PM and your office is closed on weekends). The dealership sent information several times on Monday; each time the information was sent to the company, it was sent to me. Once your company received all that was requested, the amount your company paid vs the amount I had to pay was ridiculous for a company that advertises how beneficial they are to customers. The parts numbers were sent to your company and matched the dealership's parts number; however, the prices were extremely far apart and non-negotiable. The labor prices were the same. I do not understand how the parts numbers are the same but the discrepancies in the prices are out of range. I was appalled with how a rental car is decided especially when the car has to be towed leading into the weekend. The rental is allowed only for the time it takes to physically repair the car. This means the customer has to pay for mobility during the weekend or depend upon someone else for transportation until the car is repaired. I probably could understand if your company has offered to pro-rate the cost of a rental until the company and the dealership could agree or negotiate prices. When I called the company and was told it would take 24-48 hours to review the requested information and requested and was denied a rental car that would be reimbursed by your company, I was surprised. Why not state these important details when you advertise for consumers to sign up with your company? I was totally disappointed with the service I received.

I regret purchasing a warranty from Merit Administration. My car was in the shop for three months, and ultimately, my claim was denied. The communication process throughout this ordeal was frustrating and unpleasant. I subsequently canceled my policy. I strongly advise against doing business with Merit Administration.

I pay $145 a month and I had a problem with my locks (they weren’t locking) and you guys only paid for half and I paid the other half and the deductible. What’s the point of of having you guys if you can’t pay for the issue.

Merit was great,
The dealer was not! The dealer let my car sit. I had it scheduled to be there during my vacation. We come home THE dealer just let it sit there! Merit was informed and my car was fixed immediately! BEWARE of the dealers! 2 repairs in a 3 month time span. OVER 6 grand in repairs! Yeah WE LOVE MERIT! Thank you for having my back!

you have informed wrong information and while taking policy and given false things and didn't cover the basic necessary things

My experience was a pleasant one. Service rep at the dealership communicated with Merit about the diagnoses on my car. Merit approved the work to be done immediately. Ty

Merit is an extended warranty company I would recommend. You were thorough and helpful with my claims. Fortunately for me all my claims were accepted and approved. Thank you and keep up the good work.