Mercury Insurance Omdömen 

Hello,
Mercury In’s. is the best insurance company over all. From their professionalism, efficiency and communication skills. They pretty much made it easy for me and they worked and provided all information on quote. I got a better price on my policy with a lot better coverage. This was the perfect policy, everything was going right.
I appreciated it so much that I referred my mother to Mercury when her h/o policy was going to expire. She acquired H/O insurance through Mercury as well. Again, great coverage for a very fair price. We are happy!
Thank you Mercury for taking good care of us.

I got the best rate for insurance for my two vehicles. I'm so glad I'm with Mercury. The benefits are amazing. Would highly recommend.

Mercury has THE WORST customer service I've ever seen in 54 years of driving as they won't cancel a policy over the phone--it ONLY can be done over a computer or by snail mail or Fax. IF you don't have access to a private computer or FAX machine DO NOT use Mercury.!! I don't have access to a FAX machine or a PC computer and have been trying to get my Renter's policy cancelled since March 23rd 2026.........its now July 27th 2026 and still Mercury hasn't cancelled my policy. 4 CS agents over the phone won't tell you that you must send in your cancellation request using email when originally notifing them in March (2 + months ahead of cancellation date). HORRIBLE customer service at this company..!! Beware and be informed..!!

Agents explained everything well and were a pleasure to talk with!

It was great to have a real human to follow up with. I’m only 50 but I get so tired of the automated systems. There was some miss recorded information on my Carfax and the agent was able to contact underwriting and get it taken care of. She really went the extra mile. An automated system would’ve just looped me to infinity on that one.

Ms. Hicko was great as the agent and explained all the discounts and coverage options for auto, home and umbrella.

Agent was very helpful and informative. Great price for great coverage.

Easy to work with, great follow-up, staff listened and help us get the bundled coverage we needed. Alicia who finalized our application and bound coverage was very efficient. John Dominguez at AIS did a great job setting things in motion for us.

Soraya was AWESOME! She answered all of my questions and checked in with me. It was an easy decision to switch insurance companies! The price point was great & the customer service was superb! Looking forward to working with Soraya & Mercury. Thank you.

The agent I spoke to was outstanding.

The rep at AIS was great, very responsive. Got me good insurance at a fair price.

Mercury is my HO-6, condo policy. I had a water claim and Mercury found ever reason to deny my claim, instead of working to help me find coverage to accept my claim. They found a technicality that I started water remediation four days late. There was no additional cost of the claim due to the delay. Mercury just found a way to get out of paying. My neighbor, where the event occurred, was on the exact same timeline as me, and his carrier, State Farm, covered his portion of the claim. I will never buy Mercury Insurance again. They are in it for their shareholders not their policy holders.

The service from Mercury was disappointing. Although filing my claim was straightforward, I faced major delays in communication afterward. It felt like my inquiries were ignored at times, which added unnecessary stress. I expected better management of the claims process overall.

There was always someone to speak to in order to move my application along the assembly line.

I prepaid for a year of renters insurance. I bought a home 7 months in and when I called to cancel my renters insurance I was charged a $50 cancellation fee.....even though I prepaid for a year. So they got my year and becuase I cancelled in a year I was billed an additional $50. READ the fineprint! I will never use them again.

Friendly, helpful, super easy. I’m very happy I chose Mercury for my rental insurance. My agent was 10/10 customer service!

Easy to work with. Gave accurate timelines and followed through. Was able to receive my policy before required date to close on my new purchase.

Nice person helped me

The process to go through all the options of the quote was easy and effective.
After filling out a new quote request online i had some additional questions and called the 800 number. I explained my scenario to the agent and he pointed me in the right direction on the various options right away in a very friendly manner.

They exceeded my expectations. I highly recommend them.