I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Se mer
Företaget har svarat
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Se mer
Företaget har svarat
Their response time to outages is so quick everytime. I have only had to make a few service requests. Over the phone and in person their service is excellent!
Företagsinformation
Om Mercury Fiber
Skrivet av företaget
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktuppgifter
4,0
Bra
175 omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Haven't had consistent phone service in…
Haven't had consistent phone service in the 15 months we've been with Mercury wireless. Multiple support tickets submitted. Two months ago called to cancel phone service and reduce the Internet plan. It did not happen. Called customer service again and they offered a $20 credit for what should've been $129 credit.
6 mars 2025
Internet service isn’t as good as it…
Internet service isn’t as good as it was when I signed up for it. It keeps getting slower. Now you want to raise my monthly fee.
1 mars 2025
PERSON ANSWERED IN A FRIENDLY AND EASY TO UNDERSTAND VOICE
WHEN I CALLED TO TALK TO A PERSON THE LADY THAT ANSWERED THE PHONE WAS EASY TO UNDERSTAND WHEN TALKING AND WAS QUITE HELPFUL
7 februari 2025
Mercury broadband reliability, not really.
When I look at a site and it directs me to another link it won’t pull the other link up. Sometimes it just freezes up and won’t do anything. Last night I wanted to see a video on you tube and it said the connection to the internet was lost, then I tried to look at google and it wouldn’t pull up. I’m very aggravated and now my latest bill increased $10. Outrageous!
6 mars 2025
It's great
It's great, I just wish you had tech super 24/7. Everytime our internet goes out it's after hours or weekends then we have to wait.
6 mars 2025
Mercury broadband
The installations was quick and professional and when they brought the router, the installer was very informative. My only complaint is the WiFi distance. I had to move my camera closer.
5 november 2024
I'm always helped by very polite
I'm always helped by very polite, intelligent individuals. Thank you.
3 mars 2025
Knowledgeable
The guy that can was very nice. He was knowledgeable and friendly.
He explained everything just right.
I would give him 💯
Thanks,
Ray and Vickie
3 mars 2025
Mercury does not keep its word about refunding money for services not rendered
I had a friendly departure from Mercury after several years with the possibility of returning later. I had already paid for extra 15 days that, I was told, would be refunded. When I called them, they said they will not honor the refund. I have written to the head office and billing office with no reply. Very disappointed. I will never go back to Mercury ever again and will not recommend anyone else going there. If they honor what we agreed, even at this late stage, I will change my rating. Otherwise, I am deeply disappointed. If this is how they treat long-time customers, what can I say?
5 mars 2025
The technician was very efficient in…
The technician was very efficient in fixing our modem and was proactive in replacing our radio with an updated version. He was friendly and very fast.
4 mars 2025
Excellent as always
Excellent as always. 5± years and could not be happier with their service.
5 mars 2025
Mercury Broadband is good just need to…
Mercury Broadband is good just need to watch Fox News channel full programs.
5 mars 2025
Nice person I talked with
3 mars 2025
Good customer service
19 februari 2025
I love this internet it almost never…
I love this internet it almost never goes out i have had them for over a year now it has only went out twice for maybe 5 minutes but it always come back on quickly and it is fast and when I have to call someone always answers and they speak english!
26 februari 2025
The young men who installed my equipment were polite and patient. I have hearing problems and has to ask a couple of the times for them to repeat what they said.
The professional men who came to my house.
21 januari 2025
The service did not work
The service did not work. Even the service reps I spoke to regularly admitted that I had no signal.
Then was charged $200 cancel fee.
Wait. Get Fiber or Starlink.
1 juli 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.