Meraboiler Omdömen 

Unprofessional, rude, condescending staff, inconsiderate, no people or social skills from any staff member we spoke with. No consideration for tenants personal areas or items within their home either. Disgusting attitude from office staff. Office staff are definitely in desperate need of training on speaking to the public and using a telephone.
2 out of the four men were very helpful and easy to cooperate with.
Update: manager was very helpful and happy to help to resolve the situation. Manager was apologetic on behalf of those who acted unprofessionally.

I received a good service from Ramon. He was very person centred in his approach and i would recommend him any time. He was also very patient and explaining things all along.

Excellent service, very helpful. Raman and raja came to fit our boiler, they explained everything in full detail as well as helped to remove dirt from radiators, I would highly recommend people to use their services.

I had my boiler installed by Meraboiler very professional work and excellent service with good price and a very friendly and helpful staff... highly recommended 👍

I am sharing my experiences so others who may want to use this company can make an informed decision.

I had a new boiler installed on Dec 20 and by April 21 the boiler had stopped working. We were without heating with temperatures below 5 degrees for days chasing Meraboiler and have repeatedly been told they are consulting a technical department, rather than coming and fixing the problem. Valliant engineer came out and told that there was a block in the system. I have been chasing Meraboiler and each time a date was given no one turned up. There was always a reason.
. We never confirmed
. It was incorrectly communicated

I was then advised that I will have to pay another £350 so they can do some imaging to find block. Despite the fact that the contract was for Meraboiler to provide all servicing for one year and only charge me for any parts. The last straw was when they then started accusing that they were coming in on a Saturday and doing a favour. The fact that my elderly parents and young children were freezing despite having paid for a new boiler did not count.

I finally just paid DSM plumbers to come out and fix the system. They showed me that the system was clogged in because the flushing had not been done. I took pictures. They spend 5 hours on the weekend and fixed it fox me. I will now have to pay out to another company to come and do the power flush that Meraboiler have changed me for in the installation and had not done.

I will ofcourse be appointing another set of plumbers to care for my system and a third set to flush the system again that I was charged for and not done by Meraboiler.

You have to make your decision on who you appoint to install your heating and boiler but hopefully my experience helps make make the right decision for you . I am not interested Meraboiler’s response since I am beyond any relationship with this company or trust but wanted people to have objective information to make their decisions

We installed a new combi boiler from Meraboiler.com in December 2020. On 27th March 2021, one of the plastic pipe (touching an adjacent copper pipe) melted and started leaking. Water was coming all the way to floor damaging floor boards (behind washing machine). As soon as we noticed this, I called on emergency number on website and within 15 mins they assigned a plumber with all tools. Amazingly they had a photo of my boiler pipework from initial installation so it was very easy for them to understand the issue and location of it. The plumber knocked my door after an hour. He came with all needed tools to fix the issue. He changed the melted and leaking pipe and bypassed it in a way that it doesn't touch any hot copper pipes. He took a picture of it and sent it to meraboiler.com so that the company has a picture of my new pipework. Such a smooth service. Thank you.

-Edit: 10th March 2021: Gurpreet called to apologised and assured to resolve the matter by 12th March 2021 and indeed he did. It’s a shame it took so long and owner had to be involved but he has assured he is working to resolve support issues and improve things. Kam who is a manager also followed up.

Thank you Kam and Gurpreet. 👍

-Edit: 09 March, 5 PM, one of the customers dis-services reps informed me after this review they will not take any action for next 128 Days unless I retract my review. You can imagine how this company operates. Instead of an apology and fixing the issue, this what you will get after paying £3600.

Promised to fix the Boiler and 3 x TRVs my quote number : 800005207, customer number 5207, dated 26/12/2017, and since then haven’t fit TRVs on any radiator. I am writing this review in March 2021. Chased them several times and they promise to call back and never call back.
Lied about warranty saying they will provide it but that’s provided by the manufacturer. Avoid this company.

Further after this review, someone pretending to be Steve from 020 8150 2025, called to say we are not going to install your TRV.

Best company. Installers are very professional Raman and Raja installed boiler perfectly.
Highly recommended.

Mera.boiler team was professional and despite being an emergency mid evening... They responded to the call and attended the scene and evaluated the situation.

Had a small hiccup with the new boiler causing frostiness in the house for 24 hours extra but the team was superb and delivered.

Many Thanks

Zain

I have used Mera Boiler for the first time and the experience was simply amazing. The workmanship of the boiler engineers Malkeet & Manpreet was great. The job from start to finish was smooth. Survey done by Junior and then Kam & Lisa helping with the admin and the engineers installing the boiler and the tank was commendable and with high standards. Gurpreet the director giving advise and inputs on technical details of the tank and Lisa following up at the end of each day about the work was very good service.

Thank you all for the great job you guys have done.
I will definitely recommend your services and look forward to do business again in the future.

I used Mera Boiler for the first time and the experience was amazing. The workmanship is 10 out of 10 and they provided me with excellent customer service. I am admittablely a fussy customer and Steve and the team adhered and accommodated all of our requests. The job was done to a high standard with high quality products used. It was a smooth experience from start to end - dealing with Amit in the sales team, Steve and the Engineers on the day of installation, to Lisa with the aftercare follow up call.

Mera Boiler, Steve, Engineers, Amit and Lisa - Thank you for the great job you guys have done. I will be recommending you to all of my family and friends.

Very happy with their service. My boiler was not working on a Sunday morning. Called them & they resolved the issue over telephone.
Highly recommended

The engineers attended to install a new boiler that worked perfectly over 1month ago.
However, they damaged my kitchen sliding door( where they ran a pipe through it, so it doesn't close) that keeps heating in the sitting room, left a very big hole on the floor where the former pump was and never returned.
One of the staff came to the property 1 week later to inspect the good working boiler and agreed that it was a shady job done to its sorroundings and promised to call back within the week.
However, I called them after the week had expired to be told nobody has done anything about my information and that I someone will call me back before 6pm. I called back another week after only to be spoken to in the most rude manner to say there isn't anyone that is dealing with it and I should call back on Monday.
The door damaged was installed to Keep heating in my property not letting it escape etc. And I was spoken to in the most rude manner asking me "well the boiler is working isn't it?" My house is absolutely freezing even though the boiler is on full blast etc. Absolutely appalling staff,very rude and condescending people. They are just after the money and any damage done can wait till forever... I shouldn't keep calling to finish the job. Do not use them if you don't want your property damaged and be spoken to in the most ridiculous manner. Absolutely rubbish service!!
By the way, I am still waiting for the work to be done and also a call back till today!! Ridiculous.

Update: Following the reply just sent by Meraboiler... Just to let you all know that it is an absolute lie because they told my landlord 2weeks ago that they will call me 2weeks ago and NOT EVEN 1,PHONECALL HAS COME THROUGH TO ME.
2. THE landlord has absolutely NO IDEA what they are doing because he still asked if Meraboiler has come to the property since 2weeks ago...
The reply is absolutely BOGUS AND ABSOLUTE LIE. THEY ARE NOT DOING ANYTHING AND DO NOT HAVE ANY COMMUNICATION GOING ON.
BEWARE OF THEM!!! ABSOLUTE LIARS AND USELESS SERVICES!!!

Update Following your last reply:
I forwarded your last comment to the landlord and he was shocked that you said "you are working on the landlord's instructions". Can I advise you to stop adding more bogus lies to your narrative because you told him that you will sort it out and that he should tell me to remove my review online which he absolutely refused to do so. He further told you that the reviews will stay here until you sort it out.
Your responses to this review only makes your company bad and not trustworthy.
I still have A great big gaping hole on my floor and a destroyed door. Just to let you know that the Landlord DOESN'T LIVE at my property, I DO!
People please beware of them!!!!!

The whole process was very easy - from ordering our new boiler to getting it installed, the staff were very friendly and informative. Raja and Raman did an exceptional job at fitting our new boiler and they were very helpful along the way. Everything was installed with such ease and they ensured they left the house looking as it did before they started the work! They provided such a professional service and were friendly and approachable, we really appreciated how efficiently they carried out their job. Overall amazing service and high quality products - all calls were always answered in a timely manner, high quality customer service!

Meraboiler has been a smooth and professional experience from the start to finish. Product information was valuable with the survey. Admin was helpful. The installation team Raman and Raja were fun, experienced, patient and very informative about the product and installation. I would definitely recommend Meraboiler to anyone.

Amazing, professional job by Mera Boiler. The engineers Raman and Raja were very pleasant, professional and did an excellent job with the new boiler installation (including the clean up at the end). Amit from the sales and customer service was also very helpful from initial enquiry, boiler selection to arranging urgent installation. Highly recommended

I paid £3,350 for a new boiler. Mera boiler left it so it won’t turn off. Now they want another £400 plus vat so I can switch it on and off using the controls! They won’t fix it unless I pay upfront, of course. I will have to pay someone else to do the job and sue them for the cost plus expenses.

We had Our 3rd annual service done in October 2020 the engineer did not clean the filter and left ..when I call the Customer service they are not Very helpful. I need my boiler to be service and run smooth. Still waiting to get it done ..unprofessional..regret