memobottle Omdömen 

Do not buy from this company! I placed an order months ago, still have not received my order and despite me emailing several times, they have completely ghosted me.

Please do not buy anything from this company. I have been waiting for my order for over a month and received only three responses from customer service, none of which were helpful. They delete comments on Instagram and ignore customers completely. The experience is extremely frustrating and disappointing.

Ordered 11/17. Still has not arrived. Tracking says order is lost. Company does not respond to emails and no phone number. I regret using this company. Avoid.

EDIT 12/21/25: Memobottle reached out and thoroughly apologized. The employee, Jennifer, explained/resolved the situation sent me a free bottle. I believe Memobottle did their best to fix my problem. I would use the company again in hindsight.

ordered 11/24/25. on 12/15/25 got a notification that package was lost and to contact the merchant. contacted the merchant - no response. submitted via online support chat. still no response. they have taken my money and have not reached out to say that a replacement is on the way or that anything will be remedied. very very sketchy. they also appear to hide comments on instagram when other customers mention that they've been ghosted with orders missing.

i love the bottles. the customer service is shocking. the A1 communicate with us button, does not resolve anything, and neither do the customer service staff at the end of the email. trying to track my package has been a nightmare. As much as i love the bottles, i will not order again.

2-5 business days of delivery is not necessarily the right promise to make. I suggest the company to set the expectations right from the outset especially during promotions and peak season. The communications front has a lot to improve. It is fine to use AI as customer service but the crucial point is the right shipping and tracking info. In the uk getting a royal mail number doesn’t mean the parcel has been handed over to royal mail; so please find a way to fill the gap.

I took part in Memobottle’s kickstarter fund raising many years ago and pledged two A5 bottles (plastic) that I am still using (the other one is still in its original package. ) I do think it’s a solution for me as now I use it between classrooms and a round bottle is not compatible with my notebooks and stuff. Therefore, albeit finding the stainless steel version a bit overpriced (it’s not even insulated); I still decided to splash out on a A6.

I hope as you grow and expand you learn quicker the proper way to manage the supply chain and final distribution and most of all communications to avoid all the negative comments here.

I order my stainless steel memo bottle on Nov 24 and got it on Dec 17 (after not a few chatting with a bot and emails with some people). It is tiresome and not necessary.

⭐ Review: DO NOT PURCHASE FROM THIS COMPANY

I placed an order with this company over a month ago, and I have been completely ghosted ever since. I’ve reached out multiple times for an update on my purchase, asking for tracking information or even a simple confirmation that my order had shipped. Instead, I’ve been ignored at every step.

The only reply I ever received was a vague apology saying they were “backed up with orders,” but after that? Nothing. No updates, no tracking number, no communication, and still no product.

At this point, it’s clear this company is not fulfilling orders and is taking people’s money without delivering anything. The experience has been frustrating, unprofessional, and absolutely unacceptable.

This company is a scam. DO NOT PURCHASE FROM THEM.

I ordered a water bottle on 11/17. It hasn’t shipped yet and I can’t get an expected shipping date. Customer service is awful.

It’s a scam.
Ordered through their website memobottle.uk, with the delivery time promised to be 2-5 business days. On the 7th day with zero updates regarding my order, I emailed them wondering where it is. They said that that particular bottle I ordered was out of stock and they don’t know when it will be available, and then offered a full refund - to which I agreed but never received it. Chased them after and never received a response. Had to dispute the transaction with my bank.

I should have read these reviews before purchasing. Three weeks no bottle, fake customer service, and clearly if the product does turn up, it'll be a disappointment.

Do NOT buy from Memobottle.
Despite the clear 14-day right of withdrawal under EU consumer protection law, they refuse to accept returns, hiding behind false “hygiene” excuses. This is unacceptable, unlawful, and an insult to customers.

The product itself is equally disappointing:
• The bottle smells strongly of plastic.
• The material is not scratch-resistant and feels cheap.
• The opening is far too small, making proper cleaning impossible.

In short: an overpriced, defective product with zero customer service and blatant disregard for consumer rights.

Never again – and my strong advice: stay away from Memobottle!

Original Email:
„ Hi Marco,

Thank you for reaching out to us.
We appreciate your reference to EU consumer protection law. While the 14-day right of withdrawal generally applies, there are important exceptions outlined in Article 16 of the EU Consumer Rights Directive. Specifically, this right does not extend to goods which are not suitable for return due to health protection or hygiene reasons once opened and handled.
As our products are designed for direct food and drink contact, they fall into this category of personal-use items. For the safety of all customers, we cannot accept returns once the items have been received. We are only able to provide a return or replacement in cases where there is a verified manufacturing defect.
We hope this clarifies our position, and we appreciate your understanding of the hygiene and safety standards we must uphold.

Warm regards,
Shiela“

Ordered a product on 25th June, 2 weeks later no product. Cancelled the order on their website but then no communication or refund from them. Luckily I purchased the bottle on my Amex so they may be able to screw the customer but my Credit card provider will absolutely get my refund.

Please do not buy from them, they do not honour refunds, and once you buy, there is no way to return the product, which violates European guidelines. If you buy, do it through PayPal so you can later open a dispute with them if you really want to return a product. Looking at how many bad reviews they have, this is a clear sign of a bad reputation for a company. If I knew, I would not have purchased from them.

Like I'm sure many people do, I ordered a few products from different retailers to see which I liked best.

Wasn't impressed with the Memo Bottles for the price (£70 for two bottles - very basic, didn't feel quality) and decided to return them.

Was told they don't offer refunds / returns for a change of mind. Lots of reasons provided (hygiene, reducing unnecessary shipping etc.) but these feel like excuses - fundamentally this is out of line with the rest of the market, and seems to me to just be gouging customers who haven't clicked through the links to read the Ts & Cs before purchasing.

Buyer beware.

I l spent over £75 on 2 water bottles and silicone sleeves, first time customer here and won’t be back! The sleeve if the larger bottle was completely mottled in appearance, with white splash like marks splattered all over the terracotta silicone cover. It completely spoils the look of the cover and is very noticeable. The images on website and info on website show/ make no reference to this mottled/ white spotted effect.I contacted customer services as at this price point I believe the product shouldn’t be flawed. The response was to leave the cover out in the sun for 12 hours!!! Unbelievable!!!! So I’m to what? Fade the sleeve in the sun ? Disgusting customer service.

I really wanted to like Memobottle. The concept is great, but the execution is shockingly poor.

First off, the product is wildly overpriced for what you get. The materials feel cheap and flimsy – definitely not what you’d expect at this price point.

Even worse, returns are not accepted, which is not only terrible customer experience but also legally questionable in many regions. When I reached out to customer service, I was met with slow, vague responses – and then radio silence. They completely ignored my return request.

It’s deeply frustrating to support a brand you once believed in, only to feel scammed in the end. I previously invested in Memobottle because I believed in their mission, but after this experience, I won’t ever buy from them again – and I’d strongly caution others to think twice

They don't allow returns or refunds for change of mind in the UK.

Ordered an A5 bottle cover and bottle top. After a while the bottle was received (which is great) but no cover and matching bottle top (value circa £15). Emailed customer services after 48 got a response asking for pictures of packaging and courier back , which i had by now thrown away. I did advise the packaging was in perfect condition and I doubted a driver would break into the bag and steal a cover but leave the bottle it goes on. It is clear these items were never packed.

After 48 hours I received another email saying i would have to wait whilst they made a claim against their distribution centre, no idea how long this would take or what happens if the supplier says no claim.

Basically product looks good, service is shocking, awful , terrible with no respect or concern for the customer. If you are to buy one I would do it through Amazon at least their customer services will ensure you dont get ripped off.

Bought 3 of the A6 bottles which are the perfect size for handbags. We use them all the time! Had a problem with one, bust customer service (UK) was responsive and got it sorted quickly.

I asked to return a product, as allowed under distance selling regulations. They are illegally refusing a return, claiming they have their own (hidden) terms and conditions.