medici.tv Omdömen 

Seguendo le istruzioni, ho firmato per un periodo di prova il 21 dicembre 2023, ed ho inserito i dati della carta di credito, che sarebbero serviti se non cancellavo nel periodo di prova.
Nello stesso giorno ho cancellato la prova del mio abbonamento, come confermato dalla loro e-mail ricevuta nella stessa mattina.
Contrariamente a quanto indicato, l'addebito sulla mia carta di credito è stato effettuato immediatamente e non dopo un periodo di prova gratuito di 7 giorni. Al mio reclamo hanno risposto che la possibilità di avere un periodo di prova è sospesa. Ma è falso, perché ho provato immediatamente ad abbonarmi con i dati di mia moglie e il periodo di prova è tuttora sottoscrivibile, come lo era il 21 dicembre scorso

I refer to a recent review submitted by Emma of Taiwan. I cancelled my subscription almost two weeks before the renewal date and was sent an email confirming this to be the case. However, on the same date I received a further email stating £129.00 had been taken out of my Paypal account for the automatic renewal. I did question this with a representative of medici. tv who said they would look into the matter. I have heard nothing further to date. I am not prepared to let the matter drop and expect a full refund from the Company.

Update: After continuously emailing the people at Medici.tv for over a month, they finally agreed to refund me. Thank you to them for understanding my request, so I am changing my review. The reason for changing it to two stars is that I believe their reminder policy needs improvement. A reminder one and a half months in advance is a bit too early, and if users don't pay attention, they might overlook it. I hope they can add frequent reminders in the week leading up to the subscription expiration date. Of course, due to this experience, I will personally be more diligent in marking the reminder times for my subscriptions on my phone calendar.

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Attention: Medici Customer Service Team

I am writing to you once more to vehemently express my dissatisfaction with your subscription renewal policy. In my case, it has resulted in an unwarranted and forced renewal. It’s evident that your policy of sending renewal reminders 45 days in advance is a strategy that easily escapes customers’ notice, leading to non-consensual renewals.

Despite realizing the issue after the renewal date and promptly contacting you, my appeals for a charge reconsideration have been met with an unyielding and indifferent response. This shows a blatant disregard for customer intentions and a rigid adherence to policy over fairness.

It is appalling to witness a complete lack of empathy and flexibility from your side, even when a customer clearly highlights an issue. A service that fails to accommodate situations where a customer has no desire to continue is far from customer-centric; it’s exploitative.

I strongly demand that you reevaluate my case and offer a solution that honors my decision and situation. Persisting to levy charges for a service that I neither wanted nor utilized is a gross injustice and a violation of ethical customer service.

I expect an immediate and substantial response that truly acknowledges and rectifies this situation in favor of customer satisfaction.

They STOLE 99€ from me! I wanted to cancel the subscription and they did not allow it and did not give me my money back... AVOID!!!!

I love the content of medici.tv. It is better than Marquee tv, however, due to lack of an app for Amazon Fire and Android, I shall no longer subscribe to medici.tv once my contract expires. We are coming into 2024 and I don't want to have to use Chromecast or Airplay to watch a streaming service on my tv. So I have now subscribed to Marquee.tv and although the content is not as good, it is far easier to view with a Fire Cube in the app.

Todo va bien hasta que tienes un problem, porque en ese momento estas perdido. No hay teléfono de atención , no hay manera de que te atiendan y tan solo escribes en un chat y al cabo de dos días te dan largas y largas hasta que te desesperan.
No cumplen la ley de atención al consumidor y como digo, ninguno nos fijamos hasta que surge el problema.
Deberíamos acabar con este tipo de negocios que tienen mucha publicidad pero en cuanto no va como ellos marcan te has quedado sin tu dinero.
Sabéis perfectamente que desde la aplicación no funciona la entrada de Apple a pesar de que dais esa posibilidad y además tampoco tenéis un teléfono de contacto que es obligatorio para los clientes. El resultado sigue siendo que aunque os hemos pedido rechazar la suscripción para volver a realizarla y de todo para solventar el problema, la solución es que sea Apple quien haga algo ya que la aplicación de medici.tv para enrolar directo con Apple no funciona.
Sencillamente genial.

Bonjour,
Abonné depuis 6 mois, je rencontre régulièrement des problèmes de streaming et j'ai tenté toutes les solutions : utilisé différents ordinateurs/smartphones/tablettes/ Android, Apple
, essayé différents navigateurs (Chrome, Safari, Firefox...), changé de routeurs...
Je n'ai aucun problème avec les autres plateformes de streaming (HBO, Amazon, Netflix...).
J'ai aussi essayé de télécharger sur mon iPhone via l'application medici pour une vision ultérieure sans connexion, sans y parvenir.
Suis-je le seul à rencontrer des problèmes de streaming ? Est ce que la possibilité de télécharger sur l'application medici est désactivée ?
Merci pour votre réponse.

We have been a long term subscriber to Medici. OK, they have a lousy website and much of their programming is way out of date. But from the other side of the world its always cool to see a bit of opera, jazz or whatever. We have great internet, so streaming is cool. BUT over the last 3 months or so Medici streaming has been the pits. Exceedingly poor compared to every other streaming platform. Simple solution, just move on from Medici, back to the Met, and Paris Opera has a new streaming platform. If Medici is prepared to diminish its service for a few bucks, then we will go elsewhere and advise others considering this service to not waste their time. Very poor service Medici, deplorable!

Don’t get this if you want subtitles for opera. Besides lots of buffering issues. And there no easy way to navigate within a program. I could not pause a concert to take a time out. It has great content but frankly it is not worth it compared to MET on HD or Marquee TV.

I like the content very much, but I have to log in each time I access the site via Roku. When I click the medici box on the Roku screen, it doesn't recognize my Roku login, and I have to enter my email address and password letter by letter every time I want to see anything. This is irksome, so i don't use it very often and probably won't renew.

Attenzione ai periodi di prova gratuiti
Sono come spesso succede per altri siti e app una truffa. Dispiace vedere un meccanismo così adottato da chi vuole darsi un tono. Sulla mia carta di credito l'importo è stato addebitato immediatamente, ed è stato poi impossibile fare annullare il pagamento, nonostante io abbia prontamente scritto al loro helpdesk. Beware!

Love the website & content. So frustrating that playback often has buffering issues. Any ideas on how to resolve this as I have a good broadband speed & don’t have this problem with other sites.

Please cover more festivals and concerts live for those of us who can't attend but love them! Great seeing interviews with all the soloists and conductors with Christian, it makes it even more enjoyable hearing them speak and knowing something about them. Verbier is great. Please show more of the scenery/setting of the festival, it is beautiful!

Medici opened fantastic world for me.
Thank you
peter , bratislava, slovakia

Contenido interesante y de calidad excepcional, lo único que encuentro mejorable son los subtítulos en español en documentales y masterclasses, en algunas óperas también los echo en falta.

I’ve contacted them many times about out of focus issues for both taped and live events. Even contacted them directly on Twitter and in real time, they were unable to fix it. They were unable to explain why after years of being available, it’s so much better on Youtube. Also, I got no explanation for why I could not download programs. What they carry is terrific but still not enough variety.

It should be more unique. So many free platforms offer the same concerts and even more.

Tout simplement magique !!!

I pay € 189.99 € annually for medici.tv Premium. I use the service on an iPhone and a iMac. Every now and then I get a request for a new password.
I am 75 years old and I canot handle easy such technical questions anymore. I believe that your customers include many Apple users like me. Couldn’t you, please, improve your service so that both iPhone and iMac could be logged in with the iPhone’s face recognition?

I love your excellent content! Thank you very much for that!

Kindly, Veikko Naire
Toyraantie 21, 28400 Ulvila, Finland