MedAway Omdömen 

I accidentally overpaid by £500 (forgot I already paid the deposit) and after them saying they’ll give it me back they never did. I asked them (WhatsApp) a million times. This was months ago! Basically, don’t over pay them or you’ll never see it again.

The surgeon and coordinators that spoke English were very helpful and sympathetic to my needs. The nurses who didn’t speak English were very insistent on me signing forms without reading them first- and not very helpful explaining what was happening. My surgeon Dr Salami was excellent and did a very good job. The masseuse recommended was also very effective and professional. I feel that it helps to be fit before you attempt this surgery - and if any health issues present before not to consider liposuction or a tummy tuck. I would recommend Medway but only if you are fit and agile previously.

I went with Medaway for a revision rhinoplasty and breast lift and augmentation.
We followed the clear instructions about where to go to meet the airport pickup service and were taken right to the hospital. The hospital was really clean and the private rooms were brilliant, with a pull out bed for my companion to stay in whilst I had my surgery. The food was good and all included for the time we spent at the hospital, for the both of us.
The communication with the surgeon was good and clear and I am happy with the outcomes of my surgery and the communication around it. Dr Taygun was excellent and fantastic at what he does. The aftercare and advice provided both in person at the hotel and via WhatsApp from the nursing team was excellent.
We extended our stay at another hotel close to the airport and the beach and, as this was still within the boundaries of Istanbul, medaway picked us up from this new location for our return to the airport. Brilliant driving throughout the whole experience.
The only things I have to say that are slightly less positive are that the response time from staff at the hospital was a little slow at times, and I was left with empty drips connected to my IV for long stretches which impacted the ease at which I could get out of bed and use the bathroom. A nurse also used her phone and carried out a full conversation on speaker whilst removing my drains and applying dressings, which didn’t feel like she was prioritising my comfort or worries.

Other than that, the whole experience was great, and I would use Medaway again and recommend them to anyone.

**UPDATE** 2 months after my initial complaint and atill no refund. I have not had a response to any of my numerous messages and emails following the last email in mid september where Medaway confirmed "the refund will be processed". I have had to escalate the complaint to the ministry of health and Cimer in turkey to take action!!! Absolutely shocking!!

Extremely worrying and disappointing treatment by Medaway!

After arriving in Turkey and making the final payment ahead of my surgery I was informed that the Medaway coordinator had not made the relevant arrangements for my operations despite several forms of correspondence confirming the procedure, date and time.

They then attempted to coerce me into choosing a different operation or come back to Turkey another time. As i had travelled there specifically for my chosen surgery I asked for a refund. After over 1 hour of back and forth they agreed to a refund, but said thay I would no longer be allowed to stay in the hotel booked and that they would cancel all my transfers.. I was now stuck in a unfamiliar country with nowhere to stay, no operation and was completely out of pocket. Their response was "there's nothing I can do" and left us there in the hospital Foyer.

2 weeks later Medaway have not responded to my emails or messages. They have not offered any apologies or compensation for the serious neglect from their end, and No refund has been reveived.

I have no words for the total shock this has left me with and the absolutely disgusting attitude from Medaway staff.

Terrible dentist messed up my teeth and they avoided me for one year after i complained noone gets back to me they get months to get back just to avoid helping you once they take you money they are done with you they wont fix their mistakes!

The transfers are quick and friendly . Good skills drivers. Clinic staff are very professional and very knowledgeable, I do trust the process as I can see top priority is safety and quality when it comes to dental services. Overall I had no pain whatsoever. Lorena .

Great surgeon. Could pay more attention to the aftercare once you get back to the hotel. Cancelling my surgery so having it a day late & then travelling home only a few hours after having my drains removed. I was such a mess on the flight. And had no fit to fly letter.

Personally, my experience has been fantastic from start to finish. I have been with Medaway twice (July 2024 for a 360 body lift, lipo and umbilical hernia removal & April 2025 for breast implants replacement and uplift). I've had the same surgeon twice and I couldn't be happier with my results! The staff are all amazing and very welcoming 🥰 I can't wait to go back for more surgery 🙌

Medaway was recommended to me by my brother who had a rhinoplasty and hair transplant earlier this year. My mind is blown by the logistics that have gone into getting me my cosmetic procedure (rhinoplasty & upper blethoroplasty). I'm honestly blown away by how friendly, professional and thorough everything was.

The drivers are fantastic, the patient coordinators are amazing, the nurses and surgeon- incredible! The hotel is clean and bright with passionate staff, and the hospital is amazing - everyone is super friendly!

Do not worry about the language barrier, most people speak English (as well as many other languages) and if they don't they use a translation tool which works very well.

Things to consider ahead of your surgery (rhinoplasty):
You can't wear glasses for 3 months post surgery, this is because the nose bridge of your specs will affect your nose shape. Get yourself some contact lenses ahead of time!

Double surgery isn't for the weak! I had an upper blethoroplasty as well and my face was terribly swollen. I ended up having to take an extra week off work as I couldn't see. I also couldn't drive my car home from the airport, so bear this in mind when you're planning everything!

Take a companion! I went with my boyfriend and he was able to pop to the shops for me to get extra ice packs and pineapple juice (to reduce the swelling). There was another lady who had the same procedures as me, but she came alone; luckily my bf was more than happy to get her things from the shops as well, but it would have been quite difficult to get around alone with limited vision. Obviously it's different for different surgeries.

Overall I felt seen and heard by everyone, especially my surgeon and I was visited daily post-op at the hotel by a wonderful nurse. I felt safe and comfortable and highly recommend Medaway! The hotel even brought me a little birthday cake!

I've had surgery in the UK in the past and the service was nowhere near as professional. I will be coming back for more surgeries....I just need to heal from this one first! ;-)

If you’re considering MedAway Clinic for dental work, please read this before you book.

My journey with MedAway started in January 2024, when I flew to Turkey to get two implants. I was told to return in May 2024 after healing, to have the crowns placed. That part went as expected.

However, in February 2025, one of the crowns fell off. I contacted the clinic, and they told me I could return to Turkey and they would fix it free of charge. Based on their advice, I arranged time off work and booked flights, expecting the issue to be resolved in 4 days, as they instructed.

From the beginning of the return trip, the process was chaotic and disorganised:
• I informed them of my flight and schedule well in advance, including the return flight time.
• Upon arrival, I was quickly booked in for an initial visit—but that’s where the efficiency ended.
• On the day of my return flight, they told me to come in around lunchtime for the final procedure.
• I waited from 12:00 until 17:00, constantly messaging and calling them, with no real updates—just empty promises that I would still make my flight.

At 17:00, a dentist finally saw me and revealed that the implant was faulty. They made me stay even longer just to screw a metal part back in place. By that time, I had already missed my flight.

They offered no meaningful apology, no compensation, no urgency—and worst of all, they had the audacity to tell me to come back another time to finish the treatment, and to “smile” because “no one can see the missing tooth.”
That’s the level of care and professionalism you’re dealing with.

This experience caused me undue stress, time off work, and the financial burden of a missed flight, all because they were negligent and unorganised. It’s clear that once they get your money, patient care is no longer a priority.

If this is how they treat someone with just one missing crown, I can’t even imagine the disaster it could be for patients getting full veneers or major procedures.

Avoid MedAway Clinic at all costs. Don’t be fooled by their promises or polished social media. Your time, health, and money deserve better.

I have had three surgeries with Medaway - breast reduction and uplift; rhinoplasty; and upper and lower blepharoplasty. The service I have received has been outstanding from start to finish. I would recommend Medaway every time!

Medaway was really a nice environment I had quality care and the nurses where provisional

Very pleased with the overall experience and surgery.
The team took great care of me, there was always a team member to guide me, from the staff at the hospital to the liaison team of Medway, to the Dr. himself everything was seamless and professional.

The service and care was amazing. I’m also loving the results.

Five stars what a team so caring and loving looked after me like an a class couldn't have asked for anything better

After writing my review Medway have claimed it is the “wrong” company in attempt to get review removed is an actual joke my surgery I had was not performed properly and I was forced to pay an extra £700 on the spot right before going into theatre which is so unprofessional as had messaged them many times confirming there will be no more fees added and they agreed they also months later said they would do free revision as I showed them the surgery wasn’t completely properly as confirmed by specialist back home but kept making me show more n more photos which looked identical then at last second lied and said it isn’t possible to carry out surgery which just isn’t true as had to go elsewhere and pay to get it done again

I was welcome by very lovely people at the airport the transfer was smooth and my surgery was very successful and smooth

I had breast implants with Medway, and they have healed amazingly well. I have to say, the service has been absolutely amazing from start to finish. I felt so well looked after throughout the whole process, and even a year later, they are still in contact with me to make sure everything is okay.
Thank you so much, Medway, for the care and support you’ve given me. I couldn’t be happier! ❤️

J’ai recemment fait une rhinosplastie en fevrier 2025 qui est complement raté. Je me retrouve avec un nez assymetrie et beaucoup de complication.
Durant mon séjour tout etait ok , le personnel tres gentil mais depuis mon retour en France plus personne ne prends mais appel.Ce qui triste.

Had several procedures with medaway 12 months apart, had no issues, until I had an issue with my implants after 6 months of them being done, tried to contact medaway and have been ignored ever since, definitely think I need t go down the scam route as the surgery wasn't done correctly.