Ho acquistato una console trimui brick pro. Arrivato tutto in tempi rapidi, ben imballato e funzionante. Dopo pochi giorni la schermo si è rotto internamente. L’assistenza mi ha sostituito il... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered 2 handheld devices on 2 separate occasions to Europe after 1st of july and both arrived well packaged. The best part was of course that were no extra or hidden costs. All costs were shown at... Se mer
Even though I made a purchase and had something missing from my order. I contacted customer services and they sent the missing item. It arrived and everything was very efficient and easy. I highly rec... Se mer
This game console has games from the very first console I ever owned, the Colecovision! I am super pleased with the build quality too. It looks and feels as though its an SNES handheld. Sharp. I am pl... Se mer
Företagsinformation
Skrivet av företaget
Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!
Kontaktuppgifter
Room 1101d, 11 / F, Lishi Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon,Hong Kong, 999077, HongKong, Kina
- 2802 9533
- service@mechdiy.com
- mechdiy.com
4,6
Utmärkt
531 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect!
I ordered a Trimui Smart Pro S and everything went fine: order, delivery, device are perfect. thanks
17 mars 2026
Safest shipping and Handling
Love it, reliable service, great and secure packaging. The only company I would recommend for these type of products. Definitely recommend the 256gb MicroSD option!
13 mars 2026
The store's service was excellent
The store's service was excellent!
Shops where you can buy with confidence.
10 mars 2026
Got the wrong console
Got the wrong console. Jimmy from the support doesn't wanted to refund my money and take the console back. Never buy a console from Mechdiy!
9 mars 2026
Svar från Mechdiy
Dear,
Hello, we are very sorry for the unpleasant shopping experience.
We investigated the issue you raised immediately after seeing your review. We learned that the black version of the AYANEO Pocket ACE you purchased was out of stock due to discontinuation. Our customer service staff sent you multiple emails asking if you could exchange it for the white version (other versions were also out of stock), but you did not reply. Our staff, fearing you would be anxious, shipped you the white version directly. We subsequently negotiated a partial refund with you, allowing you to keep the device, but you did not accept this offer.
Regarding your claim that we were unwilling to arrange a return and refund, we do not agree to this. From the moment you rejected the initial offer and requested a return and refund, we provided you with a return address (and informed you that we were willing to bear the return shipping costs). Furthermore, we noticed that you also raised a dispute on PayPal, and we provided you with the same solution of return and refund as previously communicated. Therefore, we do not agree with your claim that we refused to arrange a return and refund.
If you require a return and refund, please return the package as previously communicated. Once we receive the returned package and confirm the product quality is satisfactory, we will arrange your refund immediately.
We sincerely apologize for any inconvenience caused by our staff's error. I have seriously criticized the staff member for their unauthorized actions, and the staff member has also asked me to apologize to you.
We apologize again and hope for your understanding.
Great products and customer service
Product well made and customer service were very helpful.
24 mars 2026
Omdöme utan inbjudan
With personal care and assistance, a very good shopping experience
Mechdiy made sure I got my order allright with personal care and assistance by email, which is rare these days. Responses from Mechdiy were swift and friendly.
19 september 2025
Omdöme utan inbjudan
Wonderful aftersales experience
Wonderful aftersales experience, got problem with miyoo flip hinge, Jimmy helps me a lot, and send it directly to my place, thank you MechDIY
4 mars 2026
Omdöme utan inbjudan
Gute Ware alles top!!!
Habe dort dieses gekauft: Surwish Crossmix OS für Trimui Smart Pro S!
Die Anleitung von einem YouTuber war super ! Karte rein , Update machen und los geht’s ! Sind genug Spiele drauf! Bei mir funktionieren einige Spiele nicht! Muss mich nochmal mit dem Hersteller in Verbindung setzen!
Aber sonst top ! Glaube sind 15000 Spiele drauf! Also genug für jeden was dabei!
Beurteilung zum Shop: Top Ware ! Funktioniert super! Der Preis geht völlig in Ordnung!
Lieferung ging auch super von statten von China bis Deutschland dauert klar ein paar Tage aber es kam sehr gut verpackt an! Danke
9 februari 2026
Mechdiy : la qualité au rendez-vous
L'envoi est toujours aux petits soins et le suivi est top !
Quant au SAV, ils m'ont épargné une mauvaise surprise avec un produit dont le contrôle qualité n'était pas au rendez-vous pour me demander si je souhaitais maintenir ou changer, et tout ça en s'assurant que la livraison ait eu lieu avant Noël dans des délais pourtant court. Je ne peux que recommander Mechdiy tant pour la qualité du SAV et leur fiabilité.
6 februari 2026
He comprado una RG 556 hace 1 mes
He comprado una RG 556 hace 1 mes , no he podido disfrutar la consola ni un solo día,la tapa de la tarjeta SD no funciona o el mecanismo interno no cierra, pues bien, el proceso de trámite de garantía es una pesadilla, me ha tocado esperar por las festividades del año nuevo chino, semanas hasta recibir una contestación, luego enviar pagando de mi bolsillo, la consola hasta China, todavía sigo esperando y son poder disfrutar del producto, la comunicación es horrible, un mensaje al día, preguntas algo y hasta el día siguiente no recibes la contestación, vuelta a preguntar y vuelta a esperar, pasan los días y sigo esperando, ya no me fío de la consola y estoy preguntando si podía pagar algo más y que me mandarán el modelo siguiente, la RG 557 , dado que ya he pagado más por el envío y además la tarjeta que mandan no vale para nada porque no hay ni un solo juego en español, solicito que me manden el nuevo producto sin tarjeta y todo son pegas, es que no entiendo nada, en ningún caso recomiendo la compra en absoluto, una pesadilla la compra, nunca más
5 februari 2026
Svar från Mechdiy
Dear Customer,
Hello, we sincerely apologize for the unpleasant shopping experience.
First, the timing of your feedback was indeed inconvenient, as the Spring Festival holiday caused you a long wait, for which we apologize.
Second, regarding the return process you mentioned, we have already initiated the return process for your order. After receiving your package and confirming the problem, we will resend a replacement package to you as quickly as possible. The process may indeed take a while, and we hope you understand.
Furthermore, regarding your feedback on the reply message, due to the time difference, your reply was already in our evening or early morning, so we were unable to reply to you promptly. We apologize for any inconvenience this may have caused.
We have received your feedback and will follow up on your returned package, striving to ensure you receive the replacement package as soon as possible. We will update you with the logistics tracking information after the package is resent.
Used/Defective product
Got a used product and the hinge is also flimsy, and the screen has scratches Mechdiy denies any responsibility and rather blames it on customs. But the package was completely sealed so I'm sure customs is not the one to blame here. Pathetic experience
5 februari 2026
Svar från Mechdiy
Dear customer,
Hello, we sincerely apologize for the unpleasant shopping experience.
We need to clarify that we will not ship used products to you, as every machine is brand new from the factory, and we do not resell used machines.
Regarding the issue you raised, we have already contacted our staff to reach you and provide a solution.
We apologize again for any inconvenience caused.
Retour à mon enfance
Mon avis est positive dans la mesure ou je connaissais déja les consoles rétro , et que j'aime pouvoir jouer à ses jeux de mon enfance grâce à vous merci.
5 februari 2026
Excellent magasin
Excellent magasin, toujours à l écoute , très réactif.
Les produits vendus sont de très bonne qualité et à des prix attractifs
3 februari 2026
Buen servicio
Falta pulir un poco surwish pero se actualiza seguido. El paquete llegó en excelente estado y funciona bien.
7 januari 2026
Five star Company for purchasing aTrimui smart pro s
I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy posted updates for the firmware. I had a few problems with this but the support staff patiently guided me through. With service which was far above anything I reasonably expected. A faultless company to deal with both in terms of price, speed of delivery and backup support. I can wholeheartedly recommend Mechdiy.
4 februari 2026
Omdöme utan inbjudan
Helpful professional and good price and…
Helpful professional and good price and aftercare
5 december 2025
Mostly, a good experience
Product was received in good condition. The Surwish card was shipped with Onion OS 4.4.0 which is still beta. I wish their website mentioned this. They were able to help me with technical issues, but solutions were very brief, yet somewhat helpful. Definitely enjoying the products they sell. I wish they would lay off with the email promotions. Probably a little excessive in sending promo emails.
9 januari 2026
Svar från Mechdiy
Dear,
Thank you very much for your appreciation of our products and services, and for your suggestions on how to improve our website.
Regarding the frequency of marketing emails, we send them to ensure our customers and retro gaming enthusiasts are the first to know about the latest discounts and news. Therefore, the frequency may sometimes be higher than ideal, and we appreciate your understanding. However, we have taken your feedback into account and will make improvements in the future.
Top Supplier
I’ve ordered my Flight-Sim equipment here multiple times. The service is always transparent and reliable. Highly recommended as a top supplier!
6 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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