Maze Outdoor Omdömen 

I recently had one of the most frustrating customer service experiences in years. This company could serve as a textbook example of how not to integrate sales, delivery, IT, and customer service teams. The lack of coordination between these departments is astounding.

To make matters worse, the delivery team was incredibly rude, merely pointing out that my no-show was due to their flawed delivery messaging system and deflecting the blame on their customers.

As of now, I am still waiting for my delivery and installation, which is scheduled for next week.

Maze Furniture does not live up to its all weather promise. It has perished and arrived with dent.

Received outdoor furniture - dining set with fire pit and chaise long. Prompt delivery, Easy to assemble - looks good

I'm actually really pleased with my purchase - pergola. It looks fantastic in the garden and we have already spent many hours in it even though it is still only February. Maze customer service is good - but it can be painful getting to the right person to get your query answered. If it wasn't for that, I would give them 5 stars. Still a great purchase.

5+ Stars ⭐️⭐️⭐️⭐️⭐️
Top Class Product at a Competitive Price!
All The Best!

Installation incomplete due to shortfall in items supplied to the Maze engineers.
This is the second time the installation of their product has not been completed due to faulty or incomplete component supply. Still awaiting satisfactory resolution of supply and installation.

The furniture is lovely and comfortable but the cushions are definitely shower rather than rain proof and need to be stored as the instructions are NOT to leave them in under the cover.
We paid for assembly and you need to schedule in more time for them. They assembled one of the sections wrongly, so we had to rectify this. They also did not put the cover on despite that it was raining hard. Not did they tell us to store the cushions separately - so they were soaked by the time we were able to get out to check.

Kept informed of delivery time. Polite delivery staff who worked quickly to erect the furniture and then checked where to set it up. Very satisfied customer.

I have been impressed with MAZE from the first visit to there showroom where we meet Billy who was friendly & knowledgeable of the pergola that we ended up purchasing. The product is manufactured to a very high standard & was possible to self build without problems.
A couple of very minor issues were dealt with swiftly by part of customer service team Tracy & Billy who are simply fantastic. I would also included Danial who arrived at the house to replace damaged part, communicating his exact arrival time & carrying out the repair effectively. All the people I've dealt with at MAZE have been friendly , helpful & professional & would high recommend the company to any future customers . Thank you 😎

After many attempts of my order being promised to be delivered over a period of 3 months, dates given and no shows. Customer service is appalling emailed and called no follow up to get back to you and when called to be told you haven’t paid and haven’t ordered anything, which I said you need to recheck that as the money has been debited out of my account. The staff need more training and didn’t have a clue how to sort it out. I brought here because it was local to keep business in the town. I was told I could go and pick up the sun beds which is a 5 hour drive to Newcastle. I will not be ordering here again.

The gentleman checked through all the issues rectified what he could and talked through the next steps.

Fitting of blind ok but they only had one of the three blinds we were waiting for. The order was placed in May for end of June delivery. Pergola erected in July but no blinds with delivery. We are now into September and still two blinds awaited

Very little communication from this company.
1st delivery day, nothing turned up and customer services had no clue where it was. Drivers can’t communicate with customer services or customers apparently.
8 days later, 2nd delivery day, part of order missing.
Now waiting to see if I get the rest of what I paid for.
Understand issues arise but just need to communicate the information.

Excellent service and amazing garden furniture!

Great delivery team turn up in a good size van which could get up the driveway unloaded all the 10 boxes extremely friendly and helpful.

This was the second attempt at delivery. As the first delivery did not provide anyone to assemble the items. The second delivery I was provided with a time slot of 12-1pm but there was no further communication or help on where the delivery was. Delivery finally arrived at 3pm. Neither of the 2 men had ever assembled Maze living furniture before. And one of the men had zero interest in assembling. I ended up helping the other man (who was lovely) build the furniture myself. After 2.5hrs of building we had only assembled a quarter of the furniture due for assembly. This was now 5.30pm on a Friday night. I am hoping that Maze Living will be sending a team (who are familiar with Maze Living) next week to finish assembling my clients furniture. But I’m still holding my breath. The lack of communication on delivery times, and sending out people to build furniture they are not familiar with is so unprofessional. And makes me as a trades person look inefficient infront of my client. This will now be 3 separate trips to the same property. Which surely is not time or financially efficient to maze Living. The products which I did assemble looked good quality for their price. But the overall service needs to seriously improve before I would consider ever using Maze Living again.

Really lovely delivery team - comms were great, furniture is lovely

What excellent service. From ordering by telephone with Billy to the installation today. We were kept informed at all times. The two gentlemen who carried out the installation, where extremely polite and have done an excellent job. Will not hesitate to recommend Maze Outdoor

We purchased the Maze Bali Rope Weave 6 Seat Oval Dining Set with Interchangeable Cushion Covers in April 2023. This was not a cheap dining set but after only 1 year, the surface of the table already looks terrible. It appears that they used a laminate / thin strip of wood on the top surface and this has split and pulled away from the wood beneath.
They have refused to honour the 2 year warranty claiming that care instructions were not followed even though we did exactly what was recommended - regularly wiping the table and oiling with the recommended product in the autumn.
My friend ordered a similar table from Harbour Living and this looks like new after 2 years so beware of the inferior quality you will get with Maze

From order to delivery within 4 days. The guys who came to assemble the furniture were absolutely spot on; punctual, polite and quick and the furniture is superb