Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a... Se mer
Företaget har svarat
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Se mer
Företaget har svarat
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Se mer
Företaget har svarat
Företagsinformation
- Butik med sjöfartsutrustning
- också i
- Butik med husbilstillbehör
- Friluftsaffär
- Försäljare av campingutrustning
- Leverantör av båttillbehör
- Segelbutik
Skrivet av företaget
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Kontaktuppgifter
4,2
Bra
435 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Back ordered, not responding
Order a bosuns chair from them, took days for them to say it was back ordered and now they won’t respond, bad service is an under statement, won’t be getting anymore business from me and ill be sure to make it known to not buy from them!
6 juli 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Dan! We apologize for the inconvenience with your order. We have received your request and we are processing an inmediate cancellation. We appreciate your feedback as this help us to improve our service. Thank you for bringing this to our attention.
I have purchased several different…
I have purchased several different items without any issues. A recent purchase didn’t work for me. The staff at Mauripro stepped up. Very good coms and positive action.
5 juli 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Richard! Thank you for your feedback! We're glad to hear that you've had positive experiences with us and that our team was able to assist you. Your satisfaction is important to us, and we're happy we could provide good communication and support. If you need anything else, please don't hesitate to reach out.
Order delayed, then backordered, no communication from the seller.
I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock.
Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest.
Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.
29 juni 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Ivan! We apologize for the delay you've experienced with your order. We understand your frustration and we are sincerely sorry for the inconvenience caused. Please note that certain products have pre-established shipping times, and unforeseen circumstances can occasionally lead to delays, as was the case here. We are actively working to improve our processes to prevent such occurrences in the future. Your feedback is valuable to us, and we appreciate your understanding.
Competitive pricing & excellent customer service
Ordered two Lewmar standard portlights from mauriprosailing.com at a very reasonable price. They contacted me immediately after I placed the order to confirm lead time on Lewmar products.
Items were shipped exactly as expected and were delivered promptly after I received shipping confirmation. They were packaged nicely and arrived in perfect condition.
Would absolutely recommend mauriprosailing.com and would not hesitate to order from them again.
2 maj 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Sonny! Thank you for your wonderful review! We're delighted to hear that you had a great experience ordering Lewmar portlights from us. It's fantastic to know that our team promptly confirmed the lead time and that your items were shipped and delivered as expected. Your recommendation means a lot to us, and we look forward to serving you again in the future! Happy sailing!
Ordered the forespar nova lift
Ordered the forespar nova lift.
Alghough it took a few days to get a status via the message board, the order was delivered within 5 days. Very happy with the service and the product!
16 maj 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Dave! Thank you for your review! We're glad to hear that you’re happy with the Forespar Nova Lift. Thank you for your feedback, we will use it to improve our communications even more. Your satisfaction is important to us, and we appreciate your patience. If you need anything else, please let us know! Happy sailing!
NavPod order: Extremely fast service
I ordered a NavPod that had to be pre-cut for a Zeus S3 9". I received communication about my order within a few hours and I received the NavPod at my doorstep 2 days after ordering and exactly as ordered.
Great communication from the team at Mauripro Sailing and extremely fast service. Thank you!
8 maj 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Barend! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with your NavPod order. It's wonderful to know that our team communicated promptly and that you received your order exactly as requested and so quickly. We appreciate your kind words and look forward to serving you again in the future! Happy Sailing!
Great customer service
Great customer service. Great service. Good prices
28 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Jeremy! We're thrilled you had a great experience! Thanks for your kind words about our service and prices. We're here for you whenever you need us!
Great Vetus Maxwell dealer
Mauripro had the selection and inventory I wanted. The delivery was prompt and the pricing was excellent. New windless, rode and remote control. They will be my first choice for boating gear.
4 april 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Ted! We're truly grateful for your kind words! It's wonderful to know that you found what you needed with us. We're honored to be your top choice for boating gear and can't wait to assist you again in the future!
MAURIPRO Sailing gave us truly stellar…
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so grateful to MAURIPRO for not only getting us this essential and hard-to-find part but equally for their help speeding it to us in time to get it to Mexico to beat a critical deadline. They provided great communication beyond our wildest dreams about every step - before, during, and now after receipt of this coveted part. A PLUS Customer Service. Our sincere thanks to the whole MAURIPRO Team and best wishes.
3 april 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Wow! Thank you immensely for your feedback Judy! We're happy to hear that you had such a positive experience with us. Your words truly warm our hearts! We're thrilled to have been able to assist you with the sailboat windlass. It's wonderful to hear that our communication and service exceeded your expectations. Your satisfaction means the world to us. Thank you for choosing us and for your kind wishes!
Expectations met
Customer service was very good and tech support was good as well. I would continue to utilize MauriPro for future purchases as price points were good and items in stock
2 april 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Bill! Thank you for your kind words! We're thrilled to have met your expectations with our customer service and tech support. We're here whenever you need us for your sailing needs. Happy Sailing :)
Excellent seller
Excellent price, fast shipping, great communication and customer service. They credited me for a rebate that I was unaware of (for $100!). I would definitely purchase from them again. This was for a pair of self-tailing winches for my sailboat.
6 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Chris! Thank you so much for your fantastic review! We're thrilled you had a great experience with us and love your new self-tailing winches. We always aim for great prices, fast shipping, and top-notch service. Glad we could help with the rebate too! Dont hesitate to contact us if you need further assitance :)
Perhaps the worst experience I have…
Perhaps the worst experience I have ever had. Purchased a headsail furler from them, sized base on their “technical” recommendation. Unit arrived and determined it was undersized for my boat. Tried to return the item after weeks of back and forth. They were going to charge a large restock fee, taking no responsibility for recommending the wrong unit. Returned the furler and they claimed it was damaged and refused to refund my money. This is after having it for additional weeks and a threat to take legal action. They finally sent it back to me and now I am stuck with a large investment in a furler that is of no use or value to me. I would avoid this company at all costs.
5 februari 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hello Lloyd, We are genuinely sorry for any inconvenience this may have caused you and we understand your concerns about the return process and restocking fee. In line with our policies, we are unable to offer refunds for damaged products, unfortunately.
For more detailed information on our policies regarding returns and refunds, please refer to our last email. You can also find additional details on our shipping policies by visiting the following link: https://www.mauriprosailing.com/us/shipping-info.html#returnexchanges
Your understanding is greatly appreciated, and we are here to support you in any way we can.
My shipment was back ordered for months…
My shipment was back ordered for months but my rep kept me informed and explained the supply chain issue the manufacturer had. Everything arrived as ordered
15 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi David! Thank you so much for your 5-star review! Your message highlights exactly what we strive for – keeping our valued customers informed, even when our products aren't readily available. Rest assured, we're always working diligently to fulfill your needs and provide the best service possible.
LESS THAN ONE STAR
I gave one star only because there isn't an option to give lower. I cannot even get these turkeys to respond to my chat to discuss my issue. they have managed to escalate a likely simple fix to a major problem on my end. BUYER BEWARE OF MAURI PRO SAILING!!!
11 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Ryan! Our team is already in communication with you to review this case. We are looking for the best way to proceed. Thanks for the information.
I had a great experience
I had a great experience, they were able to expedite my order to meet a deadline. Thank you!
7 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Byron! Thank you so much for sharing your fantastic experience with us! We're thrilled we could expedite your order to meet your deadline. Your satisfaction means the world to us!
If you ever need anything else or have any questions in the future, please feel free to reach out. We're here to help! :)
Unresonsive
Don't reply to emails,
Order pending for days send canned reply we're working on it.
Forget calling, this is a Mickey Mouse operation
Their reply below is a bigger canned reply
3 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Clay! Thanks for contacting. We understand your concerns. Your feedback is invaluable to us as we strive to provide a better customer experience. We are committed to ensure that future interactions with our customer service team are more efficient and effective.
They have what I need and at reasonable prices.
I have been using Mauripro for updating and refitting my 2003 Dufour 36 Classic. I have found their prices very reasonable, and their responsiveness has been great. I needed to make a return and it was handled easily. Good communication when the received my order, when it is expected to be shipped and when it is actually shipped. I am glad I found them and will continue to use them as a good resource for parts.
6 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Scott! Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us. We're delighted to be your resource for parts, and we're here for anything you need.
I only if you love chat apps
Doing business with them is fine but know that if there is any issue, they make speaking with a human impossible. If you call about anything other than a new order they force you to a chat app or email.
5 mars 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hello! We appreciate your feedback. While our phone line is mainly reserved for sales inquiries, we understand the importance of personal assistance, especially when addressing issues. If you prefer to speak with your dedicated after-sales agent directly, simply reach out to us by email or message board, and we'll gladly arrange a call at your convenience. Your satisfaction is our priority, and we're committed to providing the support you need.
Had a Lewmar Car I needed fast for my…
Had a Lewmar Car I needed fast for my catamaran, I received awesome customer service by email and they got my part on time at a great price. Highly recommend.
26 februari 2024
Omdöme utan inbjudan
Svar från MAURIPRO
Hi George! Thank you so much for your review! We're thrilled to hear that you received awesome customer service and got your Lewmar Car on time at a great price. Your recommendation means the world to us!
If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!
Ordered a breaker for a windlass no…
Ordered a breaker for a windlass no issues.
28 februari 2024
Omdöme utan inbjudan
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