I ordered 2 headboards on 9th June. Earliest delivery date I could choose was 17th July. I received a phone call from the company checking why I'd chosen 17th July, although she suspected that was t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Se mer
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Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... Se mer
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Kontaktuppgifter
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Storbritannien
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,6
Utmärkt
130 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Svar från Mattresses 365
Hi Emma,
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with the product and that our email updates and delivery timings met your expectations. Thanks again for choosing us – we really appreciate your support 😊
Thank you,
The Team @ Mattresses365
Excellent service
A smooth transaction all round, from choosing the mattress and making the payment to selecting the delivery date.
Everything was straightforward and professional. I would highly recommend this company.
1 december 2025
Svar från Mattresses 365
Hi Joanna,
Thank you so much for your kind words! We’re thrilled to hear that your experience from choosing your mattress to delivery was smooth and straightforward. Your recommendation means a lot to us, and we hope you enjoy many nights of great sleep!
Best regards,
The Team @ Mattresses365
Very good service
Very good service. Quality product. Competitive price. Good delivery by competent and considerate delivery operatives.
8 december 2025
Omdöme utan inbjudan
Svar från Mattresses 365
Hi, Andrew,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you were happy with the service, product quality, and price. It’s great to know our delivery team made a good impression too.
We truly appreciate your support and hope to see you again soon!
Thank you — The Mattresses365 Team
Good price, efficient service
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The guys put the new mattress where we wanted it and removed the old one, all within 10 - 15 mins. We haven't had long enough to fully comment on the mattress, but it is very comfortable at the stage. Would use mattresses365 again, and would recommend.
20 november 2025
Svar från Mattresses 365
Hi,
Thank you so much for your detailed and thoughtful review! We're really glad to hear that ordering your Deepsleep Silk 1000 Mattress was nice and straightforward, and that our delivery team made everything smooth and stress-free.
It’s great to know the mattress is already feeling comfortable, and we hope it continues to give you many restful nights ahead. We truly appreciate your recommendation and would be delighted to help you again in the future!
— The Mattresses365 Team
Delivery was professional & both of…
Delivery was professional & both of your staff were extremely polite, friendly & competent.
28 november 2025
Svar från Mattresses 365
Hi Thomas,
Thank you for your wonderful feedback! We're delighted to hear that your delivery was handled professionally and that our team made such a positive impression. Polite, friendly and competent service is exactly what we aim for every time.
If there’s anything else we can help with, please don’t hesitate to get in touch. Enjoy your new purchase!
— The Mattresses365 Team
Communication all the way and very…
Communication all the way and very helpful delivery team
17 november 2025
Svar från Mattresses 365
Hi Mark,
Thank you so much for your lovely review! We're really glad to hear that you found our communication helpful and that your delivery team took great care of you. We truly appreciate you choosing us and hope you enjoy your new purchase! If you need anything else, we’re always here to help.
Thank you,
Mattresses365
Would recommend!
Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!
The drivers were kind and helpful, and ensured to call when they were close by.
Absolutely love the mattress so far (although it just needs to soften a little) very impressed and would certainly order from here again.
16 november 2025
Svar från Mattresses 365
Hi Holly,
Thank you so much for your lovely review! We're thrilled to hear that our quick, free delivery and great price helped make your decision easier — and even better that you saved £50!
It’s wonderful to know the delivery team took good care of you and kept you updated on their arrival. We’re glad you’re loving your new mattress so far, and it should continue to soften nicely as it settles in.
We really appreciate your kind words and would be delighted to welcome you back again in the future!
Sweet dreams from all of us at Mattresses 365 🌙✨
Thank you,
Mattresses 365
Brilliant Service and Quality Mattress
Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick delivery. The Quality of the mattress is fabulous so far. I purchased online but apparently all the staff have the Baker & Wells Memory Touch Mattress too. Good value for money and excellent customer service from Craig. Thank you
20 november 2025
Omdöme utan inbjudan
Svar från Mattresses 365
Hi Harriet,
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying your new Baker & Wells Memory Touch Mattress — it’s a team favourite here too!
We’re really sorry for the delay caused by the courier, but we’re glad Craig was able to step in, keep you updated, and get everything sorted quickly. Your patience is truly appreciated.
Thank you again for choosing Mattresses 365 and for your kind words about our service. If you need anything at all, we’re always here to help.
Wishing you many nights of comfortable sleep! 🌙✨
Thank you,
Mattresses 365
Svar från Mattresses 365
Hi Chris,
Thanks for your review! We’re pleased to hear everything was simple and exactly as described. That’s what we aim for.
Thank you,
Mattresses 365
Svar från Mattresses 365
Hi Edward,
Thank you so much for the wonderful review! We’re thrilled to hear you’re loving the mattress. If you ever need anything, we’re here to help!
Thank you,
Mattresses 365
Mattress was delivered quickly
Mattress was delivered quickly. Well packaged and superb quality.
1 november 2025
Svar från Mattresses 365
Hi Maria,
Thank you so much for your kind review! 😊 We're delighted to hear your mattress arrived quickly and that you’re happy with the quality. Wishing you many nights of comfortable sleep! 💤
Thank you,
Mattresses 365
Svar från Mattresses 365
Hi James,
Thank you for your lovely feedback! 😊 We're so pleased you found our prices great and delivery smooth and hassle-free. Enjoy your new purchase! 🛏️✨
Thank you,
Mattresses 365
Svar från Mattresses 365
Hi,
Thank you for your feedback. We're really sorry to hear that the Steens Tunnel didn’t meet your expectations and that assembly was difficult. We aim for all our products to be high quality and easy to set up, so it’s disappointing to hear this wasn’t your experience.
Please reach out to our customer service team on 01642 686365, so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Thank you,
Mattresses 365
Very good service and very competitive…
Very good service and very competitive price for top quality products, delivery was straightforward and professional, however specific delivery notification slot was not received until 22.20 the previous evening (and not me, but I'm sure some people would be in bed by then) and the generic delivery slot given is 08.00-20.00, a bit early if they're taking your old bed away:-) Otherwise would have been 5 Stars.
14 oktober 2025
Svar från Mattresses 365
Hi,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service, competitive pricing, and product quality.
We appreciate your feedback regarding the delivery notification. The time slots are sent via our third-party couriers, but we’ll certainly relay your comments back to them — your input helps us improve the experience for all our customers.
Thanks again for sharing your thoughts, and we hope you’re enjoying your new mattress!
Thank you,
Mattresses 365
Delivery on time
Delivery on time, delivery drivers took mattress upstairs and placed on bed base. All done very quickly and efficiently
17 oktober 2025
Svar från Mattresses 365
Hi Joan,
Thank you for your great feedback! We’re thrilled to hear that your delivery was on time and that our drivers were able to set up your mattress quickly and efficiently.
We really appreciate you taking the time to share your experience and hope you enjoy many nights of comfortable sleep!
Thank you,
Mattresses 365
Great service.
Easy on line ordering. Follow up call from Company to arrange delivery. Follow up call thereafter to check incase of delivery issue. No issues. Fast and efficient service. Polite, friendly staff. Delighted with the matress we bought.
22 september 2025
Svar från Mattresses 365
Hi Shirley,
Thank you so much for your kind words! We’re delighted to hear that you found the ordering and delivery process easy and efficient, and that our team was able to assist you along the way. It’s fantastic to know you’re happy with your new mattress!
We really appreciate you taking the time to share your experience.
Thank you,
Mattresses 365
Poor experience
Poor experience
My wife is disabled and I have very recently had a heart attack so the delivery aspects of this companies service was very important to us - they performed to the letter of their website description but not to the spirit of the conversation i had with staff when trying to clarify our needs which we were assured would be met.
Mattresses were left standing in doorways and not unpacked which presented big challenges for us
If we had been in our 50's and fit and well none of this would have mattered hence my overall comment that the "experience" was poor.
30 september 2025
Omdöme utan inbjudan
Svar från Mattresses 365
Hi Julian,
Thank you for sharing your feedback. We’re very sorry to hear about the challenges you experienced during your delivery, especially given your circumstances. We completely understand how important a smooth delivery is.
A member of our team did discuss that external couriers unfortunately do not provide unpacking services or take away packaging of new mattresses. We understand this isn’t ideal and can create extra difficulty, and we genuinely regret any frustration this caused.
Your comments are valuable, and we will continue to look at ways we can better communicate these limitations upfront in the future.
Thank you again for your feedback.
Thank you,
Mattresses 365.
Great service and delivery
8 september 2025
Svar från Mattresses 365
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with our service and delivery. Your satisfaction means a lot to us — we hope you enjoy your new purchase! 💛
great mattress
10 september 2025
Svar från Mattresses 365
Thank you so much for your review! We’re thrilled to hear you’re happy with your new mattress and hope it brings you many nights of comfortable sleep. 🌙✨
Thank you,
Kiran @ Mattresses 365
Helpful staff who answer the phone
Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged.
Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there was not much room. They did in the end with no issues.
Haven’t slept on it yet, but feels firmer than a medium. Fingers crossed it is comfortable.
17 september 2025
Svar från Mattresses 365
Hi Sharron,
Thank you so much for your kind feedback! We’re delighted to hear you found our team helpful, the packaging secure, and the delivery well-coordinated. We do apologise that the delivery couriers were hesitant about taking your order upstairs at first — as we use an external courier service, their policy is sometimes more cautious when access looks tight. We’re glad they managed without any issues in the end!
We hope your new mattress brings you many nights of comfortable sleep. Please don’t hesitate to get in touch if you need any further help.
Thank you,
Kiran @ Mattresses 365
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