mattelcreations.com Omdömen 129

I ordered the car that won the tv show as soon as it was available to order. I waited months and months to get it in the mail. I called Mattel twice asking about my order. The just kept saying it would ship in August. I even got a pre shipment notification from Mattel. Well this week I got a refund check in the mail!!!!! WHAT A WASTE!!! My 11 year old son and I watched the show on tv and he was excited to buy it. Mattel is A SCAM!!!!!!!!!! I will never buy another hot wheels again!!!!!!

Purchased Hot Wheels Optimus Prime. Box and outer display plastic arrived damaged meaning unable to display as desired.

Emailed Mattel Creations twice about this and have been ignored. Poor service. Do not use!

Was online and in checkout for To bad figure .was not allowed access after completing I'm not a robot identification. Lost item and place in line not happy with there system hopeless and not the first time

First time ordering from Mattel Creations, It was a long process... I ordered from the UK and my order payment took almost 20 days to actually process and about 17 days for it to ship, the item arrived 22 days after ordering. My order was not a "made to order" and it was not a "pre order" from what I knew there was no reason for it to take as long as it did, the item arrived in good condition but the box it was shipped with was pretty battered, the tape hardly holding it closed and a fairly big hole underneath and it looked like it had been in the rain and goodness knows what else. The items box was a tad dented but I'm not too fussed about the boxes anyway as long as the main item is undamaged which it was. If you are considering ordering from here to the UK only do so if it is your ONLY option as the wait is a while if you don't like waiting and the package won't be treated the best, at least in my experience.

Ordered weird Barbie in August 2023 and was told it would ship by 31st May 2024. I received no dispatch notification and still didn’t have my order so I contacted them, they replied saying it was on its way and gave me a tracking link. When I checked the tracking it was sent out on 16th May and no movement since then. I went back to Mattel to again query where it was and they sent a reply saying they’ve refunded me and that’s it! I told them I wanted my order which I’d waited almost a year for and they said they can’t ship a replacement order internationally, disgusted with the service and I’ll never order with them again - this was my first time ordering. Avoid if you don’t want your time and money wasting.

If I could give zero or minus stars I would.
Ordered a Weird Barbie – Barbie The Movie × 1 Ships on or before May 31, 2024, and she never turned up. The first time I followed up I was told I should receive it soon, the next time I was told that the courier tried to deliver but couldn’t so it was being returned to sender. Then I realised they had stuffed up my address (put the street and unit number wrong way around, despite it being correct and never a problem before in PayPal). I was told I could get a refund and place another order, but I couldn’t as this limited edition was sold out. So I asked where was my doll that was apparently returned to sender. Then I was told I’d be refunded by check (cheque) that they would post out. I paid by PayPal, their own website says that refunds would be applied to the original payment method!!!!
Heaps dodgy, awful customer service. Would recommend you stay well away from Mattel Creations.

I ordered two weird Barbie dolls that are limited edition and only received one. When I inquired they could not tell me what happened and said the two should have been shipped together. They did nothing but refund me as they don’t have any to ship out. I will never order from the again. I ordered this a year ago and they should have been inventory checks in place for these limited dolls. Do not trust them with your order! There should be better compensation and not just oh sorry you didn’t get what you ordered here is your money back. Terrible customer service.

Worst customer service ever! Was able to get a special built Hotwheels, but during checkout had to "login as guest" to be able to finish sale.... guess what? Cart was emptied and lost the car. Sent mail to their customer service but they don't offer solution or even answer my question....

They ship damaged items and think this is ok, with no real means of satisfactorily resolving. Customer service is awful. Bad customer experience on my first and last order. I will never buy from this company again.

Communication good. Package tracking as well. I ordered a Barbie that was sold out everywhere. They offered it after paying a membership. I risked it. They sent me the doll. I ordered on May 13 and the package arrived on May 28. Lucie from the Czech Republic

I bought a fang club membership to have faster access to Monster High reproductions. I ordered the doll a few minutes after the premiere. it's not enough that it showed me the payment status as pending for a long time, even though they took my money twice, but they finally canceled my order after over a month, writing that they no longer had this doll in stock. be careful if you don't want to waste your money

Beware people DONT BUY AN RLC MEMBERSHIP! This is probably one of the biggest corporate scams out there. I bought a membership so I could buy my first rlc car. Was super excited that the skyline was coming up for sale. I live in alaska and work nights but I woke up after 4 hours of sleep and waited until the clock turned to 8am not even 1 second passed I clicked purchase. It made me wait 10 minutes to purchase for some reason. It told me I was in line and not to refresh the page. After waiting the 10 minutes it restarted the timer for another 10 minutes for some reason. At the end of that 10 minutes it told me it was sold out. This website is not for real collectors it's for scalpers that know how to bypass the wait times somehow. This was disappointing to say the least. Worst part is when I called immediately after wards mattel creations did absolutely nothing to help or remedy the situation. Beware its not worth the membership. Honestly this experience make me think I'm going to stop collecting or buying anything from mattel.

Ordered the Eternia playset on day one and have been waiting for almost two years to get it, but it never showed up and I was never informed due to MC putting the wrong infos on the shipping label.. And it was sent back to MC because I never reacted ( wasnt given any info) and an employee just cancelled my order without any solutions to the issue... All the time it has been out of my hands and the playset was pulled right under my nose... I mean it is not just an action figure but something big... MC don't care about their fans and those who support them.. They don't even deserve one star...

Absolute scammers. I joined the Fang Club to stand a chance of getting the Addams Family set. They were literally sold out the second the "buy" button appeared at 5pm BST. Yet somehow non-members can try again same time tomorrow. How is that NOT a scam? How is it even legal?

As far as I was concerned I was paying a tenner for 24 hours advance on non-members. I didn't even get half a second.

Last money Mattel ever gets out of me, & I'm a collector.

Worse is still light word to describe them they are much more worse then honesty I didn't find more worse word in the dictionary to describe them I order May 23,2023 first time and received June 06,2023 however came in worse condition packaging was pathetic due to that damage on of doll I take picture same time and send email never received response However I let it go (when 1st order had bad experience why order again LOL) More worse happen again on 2nd order that placed on July 09,2023 two items alone with paid two membership didn't receive any information about shipment after two weeks placing order just received one massage through email after 3 weeks approx. one of item not available keep waiting after one month transaction cancelled on credit card automatically when fund didn't pick up called credit card they said transaction cancel if fund didn't pick So I email them two three times August 0,2023 because Month passed I don't want anything cancel order as well membership fee which I never used will never because of worse experience No response transaction was cancel credit card customer service told me so I forgot about order but One day August 24,2023 I saw charged again on credit card I was shocked because transection was cancel so how come they take money because the know credit card information and send order however they like they never refund membership fee which never used send one item only on August 29,2023 almost two month I blocked them forever

Hola Mattel tengo una idea buenísima espero que me den algún crédito, mi idea es sacar una Barbie que sea incluyente que diga frases como "soy una eye" y cosas así yo creo que se venderían como espuma de nada

They don't give a s***for there customers. All of the sudden they don't ship out of the US. So now all of us out side of the US can't ues the membership that we paid for. It a joke we can not get a refund for the membership.

I requested to cancel 3 days after placing the order, which was due to be shipped in 3 weeks. I get a response of "we are not able to cancel orders once they are processed".

"Processed" is not defined in this case, and my order was only "Confirmed" state. I followed up stating this, to which I get a response of:
"I’m so sorry to hear that your order has not been shipped yet. After review, I see that your order has been released to the warehouse and is being prepared for shipment. I kindly ask for your patience, as your items should be on their way to you very soon!"

That's interesting, so my super delayed item is now almost ready for dispatch? I follow up asking to cancel before the item is sent. Then a couple hours later, I get a "Your Mattel Creations order is on the way!" email and the item has a tracking number. However it is only a "Label produced" state, so we will see if this is stuck for 2 weeks like originally communicated.

All of this is highly suspicious, almost at an attempt to invalidate my chance to cancel the order.

Biggest joke company ever, because of the captcha failure, i didnt get my porsche outlaw. And now they arent shipping to denmark for some reason.. mattel, you are starting to lose all of ur collectors from Denmark.

I placed an order over 3 months ago. It has not arrived and over the course of time I haven't been able to get any valid update on status.
Later...
I reached out to them again & finally got an acceptable explanation & so have updated my rating