We ordered matching colour dining chairs and bar stools. The products are exactly as described and getting compliments from family and friends. The delivery was quick, highly recommended company.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always great quality. Have ordered here a couple of times for various items. Everything has always arrived with fantastic quality and this is matched by first class service. Questions are always... Se mer
A fantastic experience from start to finish. The website is easy to navigate, products are well photographed and the finished product looks exactly as it does online. We are over the moon with our n... Se mer
Ordered two sets of shelves from the same range at the beginning of September 2025. Shelving delivery quoted as 7 - 10 days at the time. Order was delivered in December, minus all the fittings to p... Se mer
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Brilliant workmanship & value
Ordered two tables, a bench and shelf, very impressed with the quality and workmanship. Customer service from Jade was first rate who dealt with queries promptly and efficiently, all items packaged brilliantly and came with the required amount of screws etc and bespoke sizes made without extra cost. After researching a good few companies I would 100% recommend Masterplank!!!!
1 juli 2024
Omdöme utan inbjudan
Amazing personable customer care
I asked masterplank if they could add a pot rack to one of their beautiful shelves and they did their upmost to understand my request. They replied quickly and I felt valued, cannot ask for more in this world of mass production.
13 maj 2024
Omdöme utan inbjudan
Defective product and poor customer service
I recently purchased four chairs from masterplank, and my experience with both the product and the company's customer service has been highly disappointing.
Firstly, upon delivery, one of the chairs was visibly stained. After raising this issue, I received a meager £20 refund as compensation, which hardly covered the inconvenience of receiving a damaged item.
To make matters worse, within just a few days of normal use, another chair developed a serious defect. The seating area detached, making the chair unsafe and unusable.
When I contacted masterplank’s customer service regarding this significant issue, I was met with an unhelpful response. Instead of offering a replacement or any meaningful solution, I was informed that I would have to bear the cost of returning the defective chair.
This level of customer service is unacceptable. As a paying customer, I expect quality products and reasonable support when issues arise.
Overall, my experience with Masterplank has been disappointing and frustrating. I would caution others against purchasing from them, as their products and customer service leave much to be desired
9 maj 2024
Omdöme utan inbjudan
Beware
Beware. They don’t publish their low scoring reviews. Recently bought two radiator shelves in black and they were terrible quality when they came. They didn’t use a stain as advertised, it was more of a thickly applied gloss. They were stuck together when they were delivered and after prying them apart it left a sticky, bubbly residue all over them which I couldn’t wash off. There were scratches and dents all over them too.
2 maj 2024
Omdöme utan inbjudan
So glad I found this company
So glad I found this company! Great service and the product I purchased was perfect and great quality. Will be purchasing more products once our renovation is completed.
Well done guys you deserve every success !
8 augusti 2023
Omdöme utan inbjudan
This is a company to patronise
This is a company to patronise. Imaginative designs, well made products, competitive prices, packaging & delivery excellent & after sales service unrivalled. Useful photos & engaging bios on their website. Well done!
10 november 2023
Omdöme utan inbjudan
Ordered a milking stool as a side…
Ordered a milking stool as a side table. Came within a day and was lovely. After a few bad online choices lately I am Very pleased with my purchase
26 oktober 2023
Omdöme utan inbjudan
Amazing service and product!
The service from masterplank was incredible, we ordered a rustic dining table set with a bench and it was beyond what we expected! The whole process was flawless and was delivered far sooner than expected! The dining table is perfect and I would recommend buying from this company any day!
17 september 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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