Turned up in Altrincham for my massage booked and paid for a month ago to find the doors locked. No note on the door. Not answering emails or the phone. Very disappointing. They have my telephone num... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service from Chantelle was outstanding. She was super friendly and understandable and gave me a selection of options. Thank you also for your patience with me.
Företaget har svarat
Stevenga is a fantastic therapist she really takes client care to the next level offering little touches to make you more comfortable like the addition of towel when you are laying on your front for a... Se mer
Företaget har svarat
The environment was very clean and calm. The staff were very polite, friendly and welcoming. The therapist (Keisha) was highly skilled, knowledgeable and professional. She was consistent throughout t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to The Massage Company The Massage Company provides high-quality, professional treatments designed to support your health, wellbeing and relaxation. Our experienced therapists offer a range of massage treatments, including Deep Tissue, Sports, Classic Swedish and Maternity Massage, tailored to your individual needs. It’s why we’ve re-thought the way people should consume massage. That's why we offer a variety of massage types, together with optional treatment upgrades. We provide massage in fantastic facilities and highly convenient locations that fit in best with your needs. We also offer Physiotherapy, Assisted Stretch Therapy and Facials, providing a complete approach to looking after your body and wellbeing. Whether you’re looking to relieve muscle tension, support recovery, improve mobility, relax or simply take some time for yourself, our friendly team is here to help. We’re open seven days a week, and until 9pm weekdays and our team of professional massage therapists, delivering consistently high-quality massage, look forward to welcoming you to our centres soon!
Kontaktuppgifter
7 Pembroke Broadway, GU15 3XD, Camberley, Storbritannien
- 01276 819588
- camberley@massagecompany.co.uk
- massagecompany.co.uk
4,0
Bra
162 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great massage, definitely recommend!
Had a great massage from Rumbi at the Putney branch. She really listened to my concerns and spent a lot of time on my back that had a previous rugby injury. Would definitely recommend and am booking in for my next session imminently!
3 januari 2026
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning,
Thank you for your 5* Review of The Massage Company Putney. We are delighted to hear that you had an excellent massage with us and noticed a difference after your massage. We are super proud of our team so it's great to hear that Rumbi provided you with excellent service. Thank you for taking the time to write us a 5* review and we hope you enjoy the rest of your day. We look forward to welcoming you back again soon. Thank you.
Scam-given resolution
I had a massage last November at Watford Site and they were advising me to have a subscription. I have clearly told them that I will think about it first as I am not sure if I would be able to arrange regular dates for it. Then I am charged in the New Year’s day for the subscription which I didn’t sign up for. Such a scam!
Update: they did apologise and gave resolution
14 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hi Richard,
Thank you for taking the time to speak with me earlier, and I’m genuinely sorry for the distress caused by the unexpected membership payment.
This was not our intention, and we fully understand how frustrating that experience must have been. The payment has now been refunded in full, and we’ve since reviewed and reinforced our internal processes to ensure this does not happen again.
I appreciate you raising this with us and for giving me the opportunity to speak with you directly.
I hope to welcome you again in the near future.
Carolina was great at the Harrow…
Carolina was great at the Harrow branch! Made a big difference to my back pain. Will be back!
23 december 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning,
Thank you for your 5* Review of The Massage Company Harrow. We are delighted to hear that you had an excellent massage with us and noticed a difference after your massage. We are super proud of our team so it's great to hear that Carolina provided you with a excellent service. Thank you for taking the time to write us a 5* review and we hope you enjoy the rest of your day. We look forward to welcoming you back again soon. Thank you.
Monthly massage
I have a monthly massage with Luigi in the Ealing branch. He always takes the time to understand how I feel, which massage I would like and/or if I have any issues. The other staff are always very friendly and helpful.
12 december 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Afternoon, Thank you for your review of The Massage Company Ealing. We are delighted to hear you are enjoying your monthly massages with us! We are really proud if our team so to hear thar Luigi has provided you with excellent customer service during your massages is wonderful to hear. Thank you for taking the time to write us a review and Merry Christmas to you!
Not great massage
The therapist was lovely . However the massage did not do anything gor the tension, aches or pains. It was more just rubbing cream on and into areas. I had already stated that the problem areas were my neck shoulders and lower back. The pressure wasnt consistent.
21 december 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hi Marie, Thank you for your message. We have sent you a request for information notification. If you could please let us know the location you visited, date and time, then we can reach out to the centre for a response.
Avoid the monthly plan. AVOID.
I called to cancel my Canning Town membership and was told it had been cancelled, yet the company continued to charge me £80 per month after cancellation. On top of this, they then claimed I would be charged a cancellation fee, despite the fact I signed up to a flexible plan that should not include one.
For context, the reason I cancelled in the first place was because I had a different masseuse every single month, with appointments frequently cancelled or moved, making it exhausting to constantly reschedule and completely undermining the point of a monthly membership.
This feels extremely misleading and unacceptable. Customers should not have to chase a business to stop taking money from their account after clearly cancelling.
If you choose to visit, do it as a one-off only. I would strongly advise against signing up to any monthly membership, it feels like a trap and causes unnecessary stress trying to get out of it.
Avoid the monthly plan. AVOID.
1 december 2025
Omdöme utan inbjudan
Svar från The Massage Company
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration this caused. We understand how disappointing it is to believe your membership had been cancelled, only to see further charges applied, and we apologise for the confusion around this.
We also regret that your experience with scheduling and therapist consistency did not meet the standard we aim to provide. We know how important reliability and continuity are, especially with a monthly membership, and we’re sorry this fell short of expectations.
This is not the experience we want for any of our clients, and we take concerns like this seriously. We would welcome the opportunity to review what happened with your cancellation and billing, clarify any misunderstandings, and make this right where possible. We have tried reaching out to you so please return the call or pop us an email at canningtown@massagecompany.co.uk with your details so we can look into this for you.
Thank you again for bringing this to our attention. Your feedback helps us improve our service for future clients.
Cold room…
My partner visited the Tunbridge Wells branch today (I bought her a voucher for her birthday).
Unfortunately the room was a bit cold and the masseuse was very chatty, which is normally fine in a hairdressers but ultimately not very relaxing which kind of took away from her "relaxing experience".
6 december 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning Martin, Thank you for taking the time to share this feedback. We’re very sorry to hear that your partner’s experience at our Tunbridge Wells branch didn’t feel as relaxing as it should have been, especially on a special occasion. We appreciate you highlighting the issues with the room temperature and the level of conversation during the treatment this isn’t the standard we aim to deliver.
Our centre will be in touch with you directly to discuss this further and ensure we put things right.
Thank you again for bringing this to our attention.
Great for preparing for my golf
I have had regular weekly massage at Camberley TMC for a couple of years now.
All therapists are very knowledgable and professional.
Keeps a 70 year old golfer prepared for the week ahead.
24 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning, thank you for your 5* Review of The Massage Company Camberley. We are delighted to hear that you have been enjoying your membership with us and that you are benefiting from the regular massages. We are super proud of our team, so hearing you have had a great experience with them is great. Thank you for taking the time to give us a 5* Review and we look forward to welcoming you back again soon. Thank you.
I visited the Massage Company in Putney…
I visited the Massage Company in Putney two weeks ago and I have to say I was very impressed -not only with the expertise of the massage by my masseuse, Akvil, but also by the very professional, friendly and welcoming by the rest of the staff, in particular the manager, Gary, who went out of his way to be helpful. All in all it was very pleasurable experience and I am looking forward to my next visit.
17 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hello Mr Wright. Thank you for your 5* Review of The Massage Company, Putney. We are delighted to hear that you enjoyed your massage with. We are really glad that our team gave you the best experience when you visited us, especially our wonderful team members Akvil & Gary. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
I go to the Harrow branch in Belmont…
I go to the Harrow branch in Belmont Circle. The massage therapist Chiara was brilliant. She spoke to me at the start and asked what areas she needed to focus on for me. She checked that the pressure she was applying was comfortable for me and showed professionalism by not unnecessarily chatting during the massage. I have no hesitation in recommending the branch and Chiara.
23 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hello. Thank you for your 5* Review of The Massage Company, Harrow. We are delighted to hear that you enjoyed your massage with us. We are really glad that our team gave you the best experience when you visited us, especially our wonderful team member Chiara. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
I would like to share feedback…
I would like to share feedback regarding my recent massage session in Camberley brunch I booked a 50‑minute body massage and added a 10‑minute scalp massage, making it a full hour treatment.
Unfortunately, the session did not follow a clear routine. The therapist began with my lower body, then spent around 20 minutes on my lower and upper back. The scalp massage lasted less than 20 minutes and did not reflect proper technique. At one point, the therapist used her chin, which was uncomfortable and not what I expected from a professional scalp massage.
I had been looking forward to the treatment, but instead of feeling relaxed, I experienced a headache that lasted through the night. Rather than relieving tension, the session seemed to trigger it.
17 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hello Biergewl, Thank you for your feedback.
We take these comments very seriously and have investigated this matter further.
We do always ask that newcomers arrive at least 15 minutes before their appointment, so that we can go through in detail with you what areas of tension you’d like to focus on and try to work out how best we can help you. This is something we didn’t get the chance to do for your appointment due to late arrival.
We pride ourselves on our great massage technique throughout our brand. The therapist did not use her chin or any other part of her body not included in TMC massage.
The therapist did advise you that the scalp massage would be an extra charge that is included within the time of your 50-minute treatment. We did give you this for free after your session as a gesture of goodwill as you believed there to be a miscommunication about this.
Therapists always ask how you are feeling after your appointment, and the therapist did get positive feedback from you. We thank you for your feedback, and we will continue to improve our services where necessary.
2nd of 12 visits
Thankyou to all the team at the massage company Watford for making me feel so welcome for my 2nd visit of my 1 year package. Warm friendly and so professional and attentive. Big thanks once again to Mia, for making me feel so comfortable during my therapy.
Such a great masseuse and so professional and friendly
🌟 🌟 🌟 🌟 🌟
22 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning Mr Bratfisch. Thank you for your 5* Review of The Massage Company, Watford. We are delighted to hear that you enjoyed your massage with us and that you are enjoying the membership. We are really glad that our team gave you the best experience when you visited us, especially our wonderful team member Mia. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
Great service from disappointment
Great service following disappointment around voucher length- Trevor from High Wycombe called me personally and apologised about the short times on the vouchers, and has agreed to honour the voucher based on our circumstances of not being able to use within the original timescale- I have one very happy husband!
13 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning,
Thank you for your updated review. We are glad that we were able to help you and assist you with the extension of your gift voucher for your husband. We hope he enjoys his massage with our High Wycombe team. Thank you.
I am very pleased with the hot stone…
I am very pleased with the hot stone massage with Anna. I had a sore neck for a long time and the hot stones made it no longer hurt, I am very pleased I will definitely come back to this wonderful therapist again
13 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning. Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your hot stone massage with us. We are really glad that our team gave you the best experience when you visited us, especially Anna. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
Please be aware when setting up an…
Please be aware when setting up an account with this company. They stole money from my account, basically they are thieves. They must be desperate!!!
The shop I am referring to is the Tunbridge Wells branch.
Beware thieves
6 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Hi Andrew,
We’re sorry to hear you feel this way, and we’d really like the opportunity to clarify what happened.
After reviewing your account, we can confirm that no payments were taken that were not due under your membership agreement. As a gesture of goodwill, your membership was frozen for six months, May-October, while you were away, and no charges were applied during that period. Usually, we only freeze memberships for two months; on this occasion, we agreed for it to be longer as you were travelling. When the freeze ended, the standard monthly membership payment resumed as outlined in the terms and conditions, and it was also explained to you when you requested the freeze that if you were going to be away longer, you would need to contact us to cancel, as we would not extend the freeze longer.
We didn’t receive any request from you to cancel before the next payment was due in November. However, once you contacted us, we agreed to cancel the membership immediately and did not request December be paid, even though a month’s notice is normally required from the month you request cancellation.
We understand that misunderstandings can be frustrating, and we’re always happy to discuss your account directly so we can resolve any remaining concerns. Please feel free to contact the Tunbridge Wells team, and we’ll be glad to discuss your account with you.
Kind Regards
If I could give a 0 I would!
If I could give a 0 I would!
I booked myself a £69.95 membership massage every month at Harrow as a treat to myself but that was a big mistake. I has 2 massages in 2 months for 50 min which was good but then it went downhill from there from cancellations from the company side twice to overcharging me £6.95 twice when I had credits available. This place is a shambles, and I would not go back as no one take accountability. I have emails stating I have multiple credits available but when I got to book the company is saying they made a mistake. The masseurs lie about adding oil/extra time to add extra payments to your card on file.
Be very mindful before paying monthly as everything is extra payment even if you have not used any extra time/oil.
I'm so upset with the whole experience
11 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Dear Priya,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has not met your expectations.
After conducting a full review of your account, we can confirm that there are no remaining credits available on your profile. You initially held a discounted Founders Full Membership, which was later changed to a Flexi Membership. All payments received have been appropriately matched to the massages you booked and redeemed.
To clarify, credits are not issued for upgrades, and following a complete audit, we can confirm there were no instances of overcharging on your account. However, we’d be more than happy to provide a detailed breakdown of your sessions, payments, and credits for your peace of mind.
We value your feedback as it helps us continue improving our service, and we regret that your experience hasn’t reflected the high standards we aim to uphold. Please don’t hesitate to contact us directly if you’d like us to share the full account summary or discuss this further. Here's our number and email: 020 3649 6000 harrow@massagecompany.co.uk
Thank you.
Lost for words!!!
Lost for words!!!
I have been coming here for a few months and I honestly feel it makes a difference. Mahendra is absolutely awesome and welcoming!
Keep up the good works
8 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning Sunil, Thank you for your 5* Review of The Massage Company. We are delighted to hear that you are enjoying your massages with us. We are really glad that Mahendra gives you the best experience when you visited us. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
Excellent deep tissue massages that…
Excellent deep tissue massages that have greatly improved my quality of life. Highly experienced and friendly therapists. Welcoming front of house staff and management.
6 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Afternoon Mr Sharp. Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your deep tissue massage with us. We are really glad that our team gave you the best experience when you visited us. Thank you for taking the time to write us a review, and we look forward to welcoming you back again soon. Thank you.
Alexandra is a great therapist
Alexandra is a great therapist. She knows my muscular skeletal issues (I am a stroke survivor) and treats me amazingly. Highly recommend.
3 november 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Morning! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us and that Alexandra provided excellent customer service for you during your appointment. We are glad that Alexandra has helped your with your treatment and helped you. Thank you for taking the time to leave us a 5* Review, and we hope you welcome you back soon. Thank you.
Awesome
Friendly, very professional staff.
Great facilities
Fantastic massage
24 oktober 2025
Omdöme utan inbjudan
Svar från The Massage Company
Good Afternoon! Thank you for your 5* Review of The Massage Company. We are delighted to hear that you enjoyed your massage with us and that our team provided excellent customer service. We are really pleased that you like our facilities but more importantly, had a wonderful massage. Thank you for taking the time to leave us a 5* Review, and we hope you welcome you back soon. Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.