Masorini Omdömen 

4 794
•
TrustScore 2.5 av 5

2,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ben heel erg ontgoogeld over masori nl,en ben blijkbaar niet de enigste te zien in de review's. Is niet betrouwbaar,en heel veel mensen zijn dik in t zak gezet! Kunnen we daar iets aan doen om toch no... Se mer

Betygsatt 1 av 5 stjärnor

Purchased items 15 May 2020 Received 1 pair of shoes in one delivery. Received 3 shirts in another delivery. 1 pair of shoes still not received 45 days later. Emailed Masorini and replies com... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I purchased DEO BLACK AND GOLD sunglasses order number ML 1340, paid on line, several weeks ago, when I inquired as to delivery date, no response other than an e mailed saying CONFIRMED? Cant get the... Se mer

Betygsatt 5 av 5 stjärnor

Easy to navigate site which is aesthetically pleasing overall, although slightly simple (not necessarily a bad thing!). I would have enjoyed seeing more photos of the actual products besides the sin... Se mer

Företaget har svarat


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(4 794)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Experience - 5 Stars

The website was easy to navigate, and checking out was very easy.

18 mars 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Terry!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it is great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Have a pleasant day!

Betygsatt 5 av 5 stjärnor

Interesting product....

18 mars 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Simpson!

Firstly, we want to thank you for willingly spending your time to write us a review. Indeed, we have a best quality of all the products that we have. Have a wonderful day!

Cheers! :)

Betygsatt 5 av 5 stjärnor

They offer an great selection and made…

They offer an great selection and made it very easy to purchase.

17 mars 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Anthony!

Thank you for taking the time to leave us such a nice review. We really appreciate that. Have a wonderful day!

Cheers. :)

Betygsatt 5 av 5 stjärnor

No brainer

Quick, easy and user friendly on-line shopping experience. Apparent quality of merchandise;
as well as, multiple sources for discount codes made this purchase a no-brainer

16 mars 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Andrew, we're delighted to hear you had an amazing experience at Masorini and we're overjoyed to receive your compliments and appreciation. Again, thank you so much!

Betygsatt 1 av 5 stjärnor

Personas en Mexico,Tengan cuidado si…

Personas en Mexico,Tengan cuidado si intentan comprar en Masorini.com les comento mi experiencia hice 2 compras la primera en ago-2019 orden #MS213566 despues de mucho esperar me dijeron que se perdieron y supuestamente me los enviarian de nuevo con la orden #MS228764 hasta hoy 22 de febrero del 2020 no he recibido nada, igual que la 2a compra orden MS#227794 he recibido correos de Juliette y Natalie de Customer Care, tambien de Victor CEO de Masorini.com y de Philip que me pidio que pusiera un review de algo que no he recibido, estoy muy molesto de que pagué cerca de $100 usd por dos pares de zapatos y no los he recibido.

23 februari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Juan, we are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem and our email department sent you an email. Kindly check and respond once you received it. Thank you for your patience in this matter.

Betygsatt 1 av 5 stjärnor

I ordered men’s shoes on Jan 23 here it…

I ordered men’s shoes on Jan 23 here it is feb 13 never received them but was charged for them not sure what to do.

14 februari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Steve,

We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We want to tell you that we take customer feedback very seriously. We are already working on rectifying this. Meanwhile, our account specialist sent you an email. Kindly check and respond once you received it.

Thank you for your patience in this matter.

Betygsatt 1 av 5 stjärnor

Thanks everyone for the very helpful…

Thanks everyone for the very helpful reviews. I was just about to place an order for a pair of shoes then I read a couple of reviews and was glad I did

12 februari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Femi, we want to thank you for your comments, and we're extremely sorry to hear about your hesitant to place an order. We pride ourselves on maintaining the highest quality standards for our customers. We also have a lots of customers were happy and enjoyed our products and service.

Betygsatt 1 av 5 stjärnor

Purchased sunglasses December…

Purchased sunglasses December 16th,2019. Today is February 3rd,2020 and still haven't received my order. DO NOT BUY FROM THIS COMPANY. Buyers beware.

3 februari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Kevin,

Thank you for taking the time to leave us a review. Firstly we want to apologize to you for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We have sent you an email corresponding to your concern, kindly check your email and respond once you received it. Thank you for your patience.

Betygsatt 1 av 5 stjärnor

Nunca recibí mi compra a pesar de haber…

Nunca recibí mi compra a pesar de haber intercambiado correos con Danielle
Customer Support Team
Según orden de compra MS150452

27 januari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Kleber,

We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We want to tell you that we take customer feedback very seriously. We sent you an email, kindly respond once you received it. Thank you for your patience.

Betygsatt 1 av 5 stjärnor

Esperando....

Nunca recibí el pedido.

13 januari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Miguel, we want to thank you for your comments, and we're extremely sorry to hear about your experience. We are here to help and check the status of your order. We have sent you an email corresponding to your concern and kindly check your email. Please respond once you received it. Thank you for your patience.

Betygsatt 1 av 5 stjärnor

I can't return a product and get my…

I can't return a product and get my money back;

9 januari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Costin, we want to thank you for your comments, and we're extremely sorry to hear about your experience. We are here to help you with your concern. We have sent you a message, kindly respond once you received it. Thank you!

Betygsatt 1 av 5 stjärnor

BAD EXPERIENCE

BAD EXPERIENCE
¹called 2 times about my purchase
Took over 2 months. Ordered 4 items all arrived different dates
²material rating at 1-10. 0 for bad³watch I ordered was not even worth putting on my wrist.
I feel cheated. You get what you pay for
$185 total loss. I would have made out better flushing my money down the toilet and then going out to the drainage and digging thru crap to get it back. DO NOT ORDER IF YOU DO LOL YOUR LOSS

I WISH I would have read reviews 1st. Oh well lesson learned.
Thanks for Nothing Masorini

9 januari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Willie,

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to help you out. To address your concern properly, kindly send us an email at contact@masorini.com rest assured we’ll work with you to resolve any issues as quickly as possible

Betygsatt 2 av 5 stjärnor

Ordered a shirt

Ordered a shirt, it arrived soon enough so that was good, however the quality wasn’t good, stitching shoddy, loose threads around button holes. Cheap end Chinese type quality , thin fabric, tried to return , support was responsive enough but were obfuscating and came across as stalling, asking for proof. Customer dissatisfaction is proof enough,

1 januari 2020
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Kimbo,

Thank you for leaving this honest feedback. We are here to help you with your concern. In regards to that, we have sent you an email corresponding to your concern. Kindly check your email and please respond once you received it. Thank you for your patience.

Betygsatt 1 av 5 stjärnor

DO NOT BUY, DO BOT WAISTE YOUR MONEY AND TIME

I do believe that should be no stars at all. This “company” is a joke. Really take like 2-3 months to get the product. Quality ?? Please is a terrible product. Shoes were ordered and doesn’t look like the picture. There is no leader at all. Looks more like plastic and smelling like Insecticide. They also have the courage to sent an email asking for the review when we even have the product yet, so this is it. We are gonna star with the devolution process but I’m worry about the bad reviews about it. So DO NOT BUY, DO NO WAISTE YOUR MONEY AND TIME.

27 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Jose,

We are devastated to hear you had such a bad experience with us. Firstly we want to apologize to you for any problem that you have faced because of this. We are here to help. We have sent you an email corresponding to your concern, please respond once you received it.

Betygsatt 5 av 5 stjärnor

Llegó el ítem sin problemas

Llegó el ítem sin problemas, en perfectas condiciones. El embalaje muy bueno. Lo único malo, que se demoró en llegar, pero llegó es lo importante.

22 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Gonzalo, thank you for your 5-star review, it is very overwhelming! We are happy to know that you already received your order. Your feedback is greatly appreciated so we can improve more about the delivery time frame. Again, thank you for trusting us. Have a fabulous day!

Betygsatt 1 av 5 stjärnor

I ordered 2 shirts and am unhappy with…

I ordered 2 shirts and am unhappy with the look, fit and quality. I have been trying to return them. I have been prevented from filling out the return form online because after entering the order number I keep getting a message that says order not found. I got a response to my first email basically offering for me to keep the items and they'll give me a coupon. I am unhappy with the items... why would I want to keep them? I received the order so I know they got it. I have been emailing and attempting to start a chat with them with no response. All I want is the address and information needed to make this return to get my money back. I have been emailing them several times a day for the past few days and no one will respond. AVOID this company at all costs!!

18 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Denise, thank you for bringing this to our attention. We apologize if you have to encounter this kind of experience but we do appreciate your honesty towards us. As we have checked we have sent you an email regarding your concern and have not responded yet. I humbly suggest responding so that your concern will be addressed the soonest. Thank you!

Betygsatt 1 av 5 stjärnor

Pésimo

Pésimo. Compré una chaqueta, impermeable. Y no es siquiera impermeable. Nada que ver, decepcionado por completo. Por el valor de esa chaqueta es absurdo el valor pagado (+50USD)

14 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Jamid,

We understand your situation right now. It can be frustrating. We apologize if you have to encounter this kind of experience but we do appreciate your honesty towards us. As we have checked we have sent you an email regarding your concern and have not responded yet. I humbly suggest responding so that your concern will be addressed the soonest. Thank you!

Betygsatt 1 av 5 stjärnor

FATAL.

Pedi unos zapatos hace poco mas de mes y medio, tardaron aproximadamente 15 días en darme un número guía, ya que "segun tuvieron problemas con el provedor y los envíos" al menos eso dijeron en su correo. Okey, todo bien hasta ahí, estuve checando mi pedido y todo iba bien hasta que ¡Oh, sorpresa! En la página de MailAmericas me marca que ya se había realizado un intento de entrega, pero jamás nadie visitó mi domicilio, aclaro que este pedido fue para México, lo que me extraño mucho es que en la página de correos de México me marca que no hay información sobre el número de guía proporcionado. Llame a la sucursal mas cercana de mi domicilio y me dicen que no hay nada en sistema, "Mi paquete es como si no existiera" Hum, ¿Y entonces como es posible que en MailAmericas me marque que ya hasta se intento realizar la entrega? Inlcusive el equipo de Masorini me envía un correo para notificarme que mi pedido ya llego y que si puedo notificarles el agrado de mi producto. Les e enviado ya varios correos, el ultimo hace 2 días y aún no tengo respuesta. Pésima experiencia de compra, hasta ahora la peor. Espero y me dan una pronta respuesta.

6 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Saul,

Thank you for this honest feedback and for sharing it. This matter has been our top priority and our account specialist has sent you an email corresponding to your concern under case number 2842652. Kindly check your email and please respond once you received it. Thank you for your patience.

Betygsatt 1 av 5 stjärnor

WORST EXPERIENCE EVER!!

WORST EXPERIENCE EVER!!
Placed my order on October 31st. It never arrived but said it was shipped. Then customer service admitted it was never shipped and offered a credit- I want my order or a refund. I have not had a response from anyone in three days!

4 december 2019
Omdöme utan inbjudan
Logotyp för Masorini

Svar från Masorini

Hi Jeniffer. Thank you for this honest feedback and for sharing it. This matter has been in our top priority and please respond to the email that was sent under the case 2829152. Our apologies for any delay and we would like to thank you for your patience and kind understanding.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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