I've been looking for authentic Turkish lokum for some time and came across Marveli. They are the only place that I've found in the UK that sells such a wide selection of flavours and it's the real st... Se mer
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Very easy site to use. Was able to clearly see what I was ordering and quantity etc. They arrived beautifully boxed and could instantly tell the quality was going to match the presentation. We usually... Se mer
This is first time I have ever given a review on any product or experience and thought “why not” seeing as the Lokum was just like I had on holidays in Turkey. It is so moorish it’ll not be long until... Se mer
I probably leave comments for first time because never have a time but tough for this delicious turkish delights which ive tried for 3d time have to leave bestest possible review. Its very good servi... Se mer
Företagsinformation
Skrivet av företaget
Turkish Delight Online Shop
Kontaktuppgifter
Storbritannien
- marveli.co.uk
Wonderful Turkish
Wonderful Turkish delight with an authentic taste. Love it. Fast service too
8 januari 2025
Omdöme utan inbjudan
Ordered again
Ordered again. the best Turkish delight we have found in the UK.
20 januari 2025
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Ordered mint Turkish delight and it was…
Ordered mint Turkish delight and it was the worse I have ever tasted it seemed to be packed in flour rather than sugar and the lack of a mint taste was really noticeable. Asked for a refund as its inedible but one not given. Thanks for the response but the customer service is hopeless, basically u have created a disgruntled customer by not refunding 16 quid which to me seems stupid but hey uts nit my business.....
14 januari 2025
Omdöme utan inbjudan
Svar från Marveli
Dear Nigel,
Thank you for sharing your opinion, though we’re disappointed to hear about your dissatisfaction. We would like to clarify that authentic Turkish Delight is not solely dusted with sugar. The powder used for dusting is a traditional blend of cornflour and icing sugar, consistent with authentic recipes.
We responded promptly to your concerns and explained why we could not offer a refund for an opened food item, in line with food safety regulations. While we regret that our Turkish Delight was not to your personal taste, the overwhelmingly positive reviews from our customers reflect the general satisfaction with our products.
You mentioned in your email that you are not a Turkish Delight expert, and it’s possible that your past experiences were with non-authentic variations. Our product remains true to its traditional roots, which can differ significantly from mass-market interpretations.
This review seems quite harsh, stemming from dissatisfaction over not receiving a refund for a product that met our high-quality standards.
We hope that your reviews across various platforms have brought you some resolution. We stand by the quality of our products and the service we provide.
Kind regards,
Marveli Turkish Delight
I really enjoyed the box
I really enjoyed the box. My favourite by far was the pistachio and rose petals. One of the delights was a bit too dense for my choice but the flavour was still great.
25 december 2024
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Great products at fair prices
Great products at fair prices. Genuine Turkish delight. Good service
19 december 2024
Omdöme utan inbjudan
As usual a great service and excellent…
As usual a great service and excellent product choice.
23 december 2024
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Totally delicious!
14 december 2024
Omdöme utan inbjudan
Marveli have great range of the Turkish…
Marveli have great range of the Turkish Delight we love. It's delivered quickly and is always of a high standard. It has become a Christmas treat for us and we intend to keep up the tradition of buying from them at least once a year.
19 december 2024
Omdöme utan inbjudan
Brilliant fast delivery and lovely…
Brilliant fast delivery and lovely Turkish delight will Def buy again
19 december 2024
Omdöme utan inbjudan
First time I’ve ordered from this…
First time I’ve ordered from this website and I wasn’t disappointed the Turkish delight is the best I’ve bought and for a great price would definitely order from them again.
18 december 2024
Omdöme utan inbjudan
All Pre-purchase Enquiries Ignored
I really wanted to buy Turkish delight from this company as gifts for friends. As they mentioned packaging the ordered products together on their website (I wanted to buy 6 x 500g of Turkish delight), I attempted to contact them numerous times via their online form, and also by email, to ask about this. All messages were ignored. Sadly, I do not feel confident to order from this company. As they did not reply to my enquiries before I make a purchase, I have no faith they would respond if there were any issue with any purchases. Phone number did not connect.
In response to your reply which says I did not email you, as well as the other times I attempted to contact you via your website contact form and trying to phone you, please see the end of this message for the date, time and email message.
My review mentions that I really did want to place an order of Turkish Delight from your company.
I did…! It all looks amazing.
I am disappointed that my repeated attempts to reach you via your website contact form, email and calling the number listed on your website did not result in me reaching you, as I am sure I would have placed an order if I had.
As I was a first time customer to you, I was not confident to place the order.
Your existing customers will not feel this way, and some new customers might not either.
My review is not an attempt to discredit your products in any way.
You have positive reviews about this.
It is simply my experience.
I wish you well with your business.
Email Sent:
09/12/2024 19:22 hrs I sent
Subject: Product Enquiry
Hello
I am looking to order some Turkish Delight as gifts. I sent an email to you via your website contact form.
Are you able to check and respond please?
Kind regards
9 december 2024
Omdöme utan inbjudan
Svar från Marveli
Thank you for your feedback, and we’re sorry to hear about your experience. As a small artisan business, the holiday season is an incredibly busy time for us, which unfortunately resulted in a delay in responding to your two inquiries on December 9th and 10th via our contact form (not email).
We’d like to emphasize that our website is straightforward, and the information you were seeking regarding packaging is readily available there. Additionally, our phone number has recently changed, and the updated number is available on Google and reachable during normal working hours. We are actively working on improving our response times during peak periods to provide a better experience for everyone.
We’re disappointed by this business-damaging review, especially as no order was placed.
Best regards,
Marveli Turkish Delight
Lovely
The website was so easy to use and there was, so much choice. The price was amazing and their delivery was really quick. The products itself tastes lovely, the blend of flavours comes together really well.
12 december 2024
Omdöme utan inbjudan
Really good selection of Turkish…
Really good selection of Turkish delights. Will be ordering some more from your vast range.
27 november 2024
Omdöme utan inbjudan
Delicious and fast delivery
I've bought a selection of Turkish delight that i remember having during my trip to Istanbul because i loved it. They matched the experience really tasty and shipped quickly thank you
30 oktober 2024
Omdöme utan inbjudan
I bought a box as a gift the person who…
I bought a box as a gift the person who received it was absolutely delighted and said they were lovely so thank you
5 oktober 2024
Omdöme utan inbjudan
Best and very fresh Turkish delight
I probably leave comments for first time because never have a time but tough for this delicious turkish delights which ive tried for 3d time have to leave bestest possible review. Its very good service , fresh turkish delights and packed well. Thank you🙏❤
9 oktober 2024
Omdöme utan inbjudan
I really enjoyed
I really enjoyed! everything is smooth and quickly! And delicious:)
Would be handy to know the ingredients of each product
24 september 2024
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Tastes amazing
I am pregnant and I have been craving for Turkish Delight so bad I’m just so glad I foud this site 🤩 it tastes exactly the same as the ones I used to buy while on holiday in Turkey! Very fresh, well packaged and arrived quickly too. Will definitelly order more!
11 september 2024
Omdöme utan inbjudan
This is first time I have ever given a…
This is first time I have ever given a review on any product or experience and thought “why not” seeing as the Lokum was just like I had on holidays in Turkey. It is so moorish it’ll not be long until I order again. Every flavour hit the spot and I’m totally addicted now. Came well packaged with no hold ups. Totally recommend 100%
9 september 2024
Omdöme utan inbjudan
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