Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have bought from Marketcross in Morpeth on a number of occasions. The choice of products are very good & the staff always go above & beyond. I used the web shop last week for the first time, ord... Se mer
Great variety of watches to choose from. The staff are amazing and very knowledgeable about their products. From a personal standpoint they are a company I’m building a relationship with and happy... Se mer
Great range of good value jewellery and very attentive staff willing to perform multiple requests to try different products. They gave sensible advice without being pushy and genuinely appeared to be... Se mer
Företagsinformation
Skrivet av företaget
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Kontaktuppgifter
4,8
Utmärkt
901 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What fabulous service received!
What fabulous service received!
I must admit I have never heard of this Jewellers before sourcing a piece of Gucci I wanted - from start to finish the service was commendable! I would 100% recommend and know that I would not hesitate to purchase from you again! Thank you!
27 april 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Thank you for your fantastic review Karen!
Your recommendation means a great deal to us, and we’re thrilled to hear you wouldn’t hesitate to shop with us again. We truly appreciate your kind words and look forward to assisting you again in the future.
Best wishes,
The Market Cross Jewellers Team
Customer focused
My Breitling purchased many many years ago from yourselves finally needed some attention i called in to (M/bro) Mathew examined my watch and explained i needed a new bracelet.He was able to work his magic sorted me one and my watch is as good as new.
Thank you much appreciated.
PS Thinking about a Watch give this shop a visit plenty of choice very knowledgeable and customer focused.
10 april 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Thank you for your wonderful review and for your continued trust over the years.
We are so pleased to hear that Matthew was able to assist you. It’s great to know he took the time to explain everything clearly and find the right solution for you.
Your kind recommendation means a lot to us, and we are delighted you value our range and customer-focused service.
Best wishes,
The Market Cross Jewellers Team
Just purchased a watch
Just purchased a watch, Maggie was extremely helpful and knowledgeable helping me choose the right one, she knew exactly what I wanted. Collection of watch speedy and seamless, great service all round, thank you,
22 april 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Jacqui,
Thank you so much for your kind feedback.
We are delighted to hear that you had such a positive experience and that Maggie was able to help you find the perfect watch. It’s great to know her knowledge and support made the process easy and enjoyable for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new watch!
Best wishes,
The Market Cross Jewellers Team
Purchased a LONGINES WATCH ON LINE AND…
Purchased a LONGINES WATCH ON LINE AND WAS VERY PLEASED WHEN IT ARRIVED AND I HAD GREAT SERVICE BY THE STAFF AMAZING PRICE AND FAST DELIVERY THANK YOU TO ADAM WHO SORTED ME OUT
9 april 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Thank you for taking the time to leave such a great review.
We are so pleased to hear you are happy with your Longines watch and that it arrived quickly. We’ll be sure to pass your kind words on to Adam for helping you throughout the process.
We truly appreciate your support and hope you enjoy your watch for many years to come!
Seamless store-online-store journey.
Partner saw a watch he loved at the Teesside Park store and due to needing to be stealthy to purchase it for his wedding gift I liaised online with the team. I then picked it up in store (without my partner detecting!) and the team were lovely and helpful as always.
I have used Market Cross for a long time (since my parents bought me a ring there for my 18th many moons ago!). They have always been knowledgeable and supportive if I have needed advice or help with a product!
Thank you Ellis & the team!
26 mars 2026
Omdöme utan inbjudan
Was browsing online to buy a Rolex came…
Was browsing online to buy a Rolex came upon Mark cross jewellers , Brought a Rolex online , was delighted with the service , would highly recommend Beautiful watch
Thank you
8 mars 2026
Omdöme utan inbjudan
I knew I couldn't be in for the parcel…
I knew I couldn't be in for the parcel to be dropped off,after contacting market cross,they arranged for it to be dropped at my local branch for collection.Very pleased with the level of help and professionalism shown.I am an extremely happy customer
19 mars 2026
Omdöme utan inbjudan
Best price I could find for the watch I…
Best price I could find for the watch I wanted and next day delivery included. Top marks!
13 mars 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Steve,
Thanks for leaving such a fantastic review. We are delighted that you had such a great experience.
We look forward to assisting you again in the future!
Bought a watch from here
Bought a watch from here. Absolutely 1st class service and I would totally recommend.
28 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Alasdair,
Thanks for taking the time to leave such a positive review.
Your trust and recommendation truly mean a lot to us, and we look forward to assisting you again in the future.
Best wishes,
The Market Cross Jewellers Team
Great experience
Great experience! I bought a hard to find Swarovski ornament for a gift and the service was excellent-from ordering to next day delivery, which arrived on time and well packaged. The recipient loved the gift.
13 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Tracy,
Thank you for your lovely review!
It’s wonderful to know that your experience - from ordering to delivery - was smooth and enjoyable. We really appreciate your kind words and look forward to helping you with future gifts!
Best wishes,
The Market Cross Jewellers Team
Great service as always
Great service, fast and efficient and at an excellent price.
11 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Marc,
Thanks so much for leaving such a fantastic review! We are delighted that you had such a great experience.
We look forward to assisting you again in the future!
Great experience
I recently bought a 19 year old Planet Ocean on-line. The watch is in very good condition for the age and running well. Communication with the on-line team was quick and very helpful, the watch bracelet was resized and the watch dispatched as I had requested.
A really good experience.
18 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Steve,
Thank you for sharing your experience! We are delighted to hear that you had such a great experience.
We really appreciate your kind words. Enjoy your new timepiece, and we look forward to assisting you again in the future!
Best wishes,
The Market Cross Jewellers Team
Great Customer Service at Teeside Park
We recently required a chain repair and ring resizing and took both items to MCJ at Teeside Park. We received excellent service in a timely manner and the results of the repairs carried out were to a high standard and we were delighted. All the staff we came into contact with were very pleasant, professional and delivered excellent customer service. We would have no hesitation in using or recommending this branch again. Thank you
19 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Hugh,
Thank you for taking the time to share such a wonderful review. We are delighted to hear that you were pleased with your recent experience at our Teesside Park store, we will be sure to pass on your kind words to the team.
We truly appreciate your support and look forward to welcoming you back to Market Cross Jewellers again in the future.
Best wishes,
The Market Cross Jewellers Team
Fantastic, personal service once again
Fantastic, personal service — friendly, attentive, and truly made me feel valued. Highly recommend!
17 februari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Stephen,
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We are delighted to hear that you had a fantastic experience. Providing friendly service is exactly what we strive for at Market Cross Jewellers.
Your recommendation truly means a lot to us, and we look forward to welcoming you again in the future.
Best wishes,
The Market Cross Jewellers Team
Fast delivery good price
Fast delivery good price . Nice watch and happy with purchase.
21 januari 2026
Omdöme utan inbjudan
Excellent service
Found the watch I wanted at a great price. Good communication, delivered promptly and no issues at all. Highly recommend, many thanks!
30 januari 2026
Omdöme utan inbjudan
A great buying experience from start to finish.
I recently purchased an Omega from the folk at Market Cross. I dealt with Adam and Ryan who were both fantastic, and answered my questions in a timely and polite manner. This is my second big purchase with them, and it was as seamless as the first time.
The watch I initially wanted was out of stock, but I was assured another could be reserved for me. As soon as it was available I paid and the watch was delivered the very next working day, in superb packaging, and of course in perfect condition.
If you're looking to expand your watch or jewellery collection, don't hesitate to deal with the team at Market Cross Jewellers.
29 januari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Jim,
Thanks for taking the time to leave such a positive, detailed review. We are delighted to hear that your second experience with Market Cross Jewellers was just as seamless as the first. Adam and Ryan will be especially pleased to know their support and communication made a difference - we will be sure to pass on your kind words to them.
Your trust and recommendation truly mean a lot to us, and we look forward to assisting you again in the future.
Best wishes,
The Market Cross Jewellers Team
Professional, Fast, Reliable
I had the absolute best experience with Market Cross Jewellers, I wanted a item that was out of stock and the customer service on the phone was able to locate the item for me, send me a purchase link and I was able to make a speedy payment and the item arrived next day. Super pleased and will definitely shop again.
21 januari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Mehul,
Thanks for leaving such a fab review.
We are delighted to hear that our team was able to help locate the item you were looking for and make the whole process quick and easy for you.
Your kind words really mean a lot to us, and we very much look forward to welcoming you back to Market Cross Jewellers again soon.
Hi I was looking everywhere for a seiko…
Hi I was looking everywhere for a seiko Prospex alpinist gmt with the black face and the only place who had it in stock was market cross Jewellers and it's an amazing watch and the service from market Cross was absolutely brilliant no problems at all it was first class plus a hand written note came with the watch 👍 the seiko is such a beautiful watch I have so many watches but I have been wearing the seiko non stop I definitely recommend it and I highly recommend MCJ to anyone who is looking for that special watch or jewellery 👍👍
20 januari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Shane,
Thank you so much for such a positive, detailed review! We are absolutely delighted to hear that you found the watch you were searching for and that you are enjoying it so much.
It’s also great to know our service met your expectations, your recommendation means a great deal to us. Thanks again for choosing Market Cross Jewellers, and we hope to help you find another special piece in the future!
Lovely charm for Nomination bracelet
Lovely charm for Nomination bracelet, great price and arrived so quickly. I Will definitely be buying again from this shop! Totally recommended.
17 januari 2026
Omdöme utan inbjudan
Svar från Market Cross Jewellers
Hi Laura,
Thanks so much for your wonderful review! It's great to know that your order arrived swiftly and safely and look forward to welcoming you back again soon.
Best wishes,
The Market Cross Jewellers Team
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