Dr McQuaide is truly exceptional. She listens, cares and importantly then offers practical help and solutions. I couldn’t recommend her more highly.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dr Elaine McQuade is excellent and really knows her stuff. She is an expert in bioidentical hormone replacement and is also such a nice person. You could not ask for a nicer doctor who is also highl... Se mer
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My doctor is just the most wonderful person kind good at her job love her the system of the Gluck clinic I find difficult and to money minded seems like money runs the system not what I would thin... Se mer
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Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as... Se mer
Företagsinformation
Om The Marion Gluck Clinic
Informationen kommer från olika externa källor
Established in 2007, The Marion Gluck Clinic is the UK’s No.1 clinic that specialises in the use of bio-identical hormones (BHRT) to restore and maintain optimal health and hormone balance for our patients.
Each year we treat thousands of patients covering a wide range of symptoms and conditions including the Menopause, Andropause, Thyroid Dysfunction and PMS.
Through a personalised, professional and innovative approach to treatment, our aim is to improve the quality of our patients’ lives with a treatment plan tailored to their precise needs.
We pride ourselves on our standard of patient care and aim to deliver a 5* level of service to every patient.
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment
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Wimpole Street 61, W1G 8AH, London, Storbritannien
- mariongluckclinic.com
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Dr McQuaide is truly exceptional
Dr McQuaide is truly exceptional. She listens, cares and importantly then offers practical help and solutions. I couldn’t recommend her more highly.
24 mars 2026
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Worst company I have ever come across
Worst company I have ever come across! The small dose of bio identical hormones did nothing to help and instead I put on 2 stone rapidly. I am clearly very sensitive to even a small dose and not a candidate for bhrt - like a lot of women. Instead of being given a refund (£320 not including the £100 subscription), I was offered a free additional consultation -- no further advice given, but they asked me to give THEM any tips I find out that works with my menopause symptoms (hot flushes/insomnia/mood changes/weight gain etc). There was clearly no need to do additional tests as I reacted so badly to even the smallest dose given. DO NOT USE!!!!
26 november 2024
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Svar från The Marion Gluck Clinic
Dear “Jane”,
Thank you for your review.
We are sorry to hear that you remain dissatisfied with the outcome of your refund request. However, if you felt it necessary to share your experience publicly, we would have expected an accurate and complete account of the circumstances.
As explained to you on several occasions, we were unable to start you on a higher dosage of hormones at your Initial Consultation without updated blood test results. These tests are essential for us to assess your current hormone levels safely and to determine the appropriate dosage adjustments.
It is correct that we offered you a complimentary follow-up consultation, but this was solely in response to your dissatisfaction with the first appointment and not due to any clinical concerns or symptoms. Although no shortfall in the care provided by the doctor was identified, we took your concerns seriously and offered you a consultation with a different practitioner as a gesture of goodwill.
You accepted this offer, attended the appointment, and received detailed medical advice and guidance on both occasions. Again, the importance of obtaining updated blood tests was clearly reinforced. Following that, we did not hear from you further, no test results were ever provided, and we were not informed of any rapid weight gain or other symptoms at any point. In fact, you have presented these concerns for the first time nearly two years later, in connection with your request for a refund.
We always welcome feedback when it is constructive, factually accurate, and helps us improve our service. Unfortunately, your comments do not reflect the documented events and are, mostly, misleading & defamatory. For this reason, we must emphasise the importance of presenting information truthfully when sharing public statements.
We wish you all the best.
The Marion Gluck Clinic
Much appreciated consultation
The service which I received was very person centered, professional and thorough. I felt that I was listened to and issues addressed with advice and recommendations, much of which I will be following through.
1 september 2025
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Svar från The Marion Gluck Clinic
Dear Lizzy,
Thank you so much for your kind words. It means a great deal to know that you felt listened to and supported throughout the process. We strive to offer person-centred, professional care, and I’m truly glad the advice and recommendations were helpful to you. Please remember that you’re not alone, if you ever need further guidance or support, I’m here and happy to help.
Wishing you all the best,
The Marion Gluck Clinic
Dr Elaine McQuade is excellent
Dr Elaine McQuade is excellent and really knows her stuff. She is an expert in bioidentical hormone replacement and is also such a nice person. You could not ask for a nicer doctor who is also highly competent. 5 stars for the marion gluck clinic and Dr Elaine McQuade in particular.
29 juli 2025
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Svar från The Marion Gluck Clinic
Dear Toby, Thank you kindly for your wonderful words! We’re truly touched to hear how much you appreciate Dr Elaine McQuade and her care. Our goal is always to combine expertise with kindness, and it means the world to know that this made you feel supported and cared for. Your feedback warms our hearts and reminds us why we do what we do.
We are looking forward to continuing support your health.
Warm Regards,
The Marion Gluck Clinic
Make the call! Your life is worth it.
I have been a patient of Marion Gluck for more than 5 years. keeping this simple, my journey into perimenopause was hellish. It came out of nowhere but sneakily crept up and grew. It was debilitating. And years before the Davina McCall "effect" which I am pleased is happening. It just didn't come soon enough for me. I am a business owner, have a family, a Nurse. I have been through some serious ups and downs in my life but none so serious as perimenopause. If I could say to anyone who thinks they might be in perimenopause, but are facing challenges just make the call. If there are men (yes, men have declining hormones too) or women who feel like standard care isn't hitting the mark, make the call. If you feel like you want more individualised care for your individualised body that is not meant for a cookie cutter dose of hormones, make the call. If you want someone who listens to you with a holistic approach... you know what to do! Dr. Aziz- Scott has changed my life and my life yet to be lived. I did a lot of my own research and continue to deep dive into as much knowledge as I can. It is never enough. True Specialists are on hand to guide you and they really know their craft. The NHS simply cannot afford to offer the unique approach available through the Marion Gluck Clinic. And your quality of life, your health now and your health in years to come is worth it.
16 april 2025
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Svar från The Marion Gluck Clinic
Dear Miranda,
We would like to sincerely thank you for sharing such a powerful and heartfelt account of your journey. It takes real strength to speak so openly about an experience that can be incredibly isolating, and your words will resonate with so many who are struggling to understand what is happening to their own bodies.
Your description of how perimenopause affected every part of your life - even with your resilience, your professional background, and your support systems - highlights just how overwhelming it can be. The fact that you continued searching for answers, educating yourself, and advocating for your own wellbeing is truly commendable.
It’s wonderful to hear how transformative your care with Dr. Aziz-Scott and the Marion Gluck Clinic has been. Personalised, attentive, and holistic support can make all the difference, and your experience is a reminder of what is possible when someone is truly listened to and treated as an individual rather than a textbook case.
Your encouragement to others, women and men alike, is incredibly valuable. Many will find reassurance, hope, and direction in your words. Thank you for lending your voice and helping to break down the silence that often surrounds this chapter of life. Your story will help others make that important call and reclaim their quality of life.
We wish you all the best,
The Marion Gluck Clinic
I have been attending the Marion Gluck…
I have been attending the Marion Gluck clinic for years and only after talking to my G.P recently did I realise that I could get almost the same medication on the nhs.
In fact I feel better since I switched to the prescription my G.P gave me after a blood test ( on the n.h.s)
I have always had very nice doctors at the clinic and have no issue there at all , but I do wish I had been pointed in the direction of the n.h.s earlier, they have really improved their services for menopausal women and I could weep at the amount of money that I have paid when I didn’t need to.
It’s a great service for those that want to go private, but do investigate alternative treatment on the nhs.We should not have to pay such high costs to stay well.
8 oktober 2024
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Didn't read reviews before I chose this…
Didn't read reviews before I chose this clinic and that was a mistake. Admin were rude, unhelpful and unprofessional. Doctor wasn't much better. Did one visit for an extortionate price and didn't get anything out of it, other than telling me to take psychedelic mushroom chocolates due to the 'trauma' she thought she had identified in our brief phone call. Would not recommend. And I know some admin will be writing me a lengthy explanation below, not interested.
9 maj 2024
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I had a great experience with the…
I had a great experience with the clinic, they were very helpful and caring. I am happy with my experience.
6 oktober 2023
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Everything was excellent
Everything was excellent, Dr Fiona is very professional and she helped me understand more about my symptoms in a way no one did it for me before - nobody has ever spent enough time to investigate me and go through all my concerns.
I have to say I am also impressed by the team, I never found such lovely and kind ladies in any medical team before, I felt so welcomed and cared :) They are also very organised and send me very clear info via email all the time - which is so helpful for me as I suffer of severe brain fog! I definitely recommend this clinic.
28 november 2022
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I contacted the reception team by email…
I contacted the reception team by email late yesterday afternoon as I realised I would need a letter for my bio identical hormone medication as proof that the medication is for my use as travelling to a country that requires this documentation. Martina emailed me this morning with the requested letter and all signed off by Dr McQuade. I have always found the reception team very helpful and professional and Dr McQuade is very attentive and looks after your specific needs. The clinic has been a godsend with dealing with my symptoms.
9 mars 2023
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Svar från The Marion Gluck Clinic
Dear Noreen,
Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
thank you for everything you have done…
thank you for everything you have done to me, nobody has never believed me and treated me for what I was suffering for. I was always told that there was nothing wrong with me and I was having just anxiety issues and poor motivation - which have now improved since the treatment. If I only knew about you when I was younger, I would have spared myself years of unnecessary suffering and enjoying my youth that it is not coming back. Thank you Dr Sarah
28 januari 2023
Omdöme utan inbjudan
Svar från The Marion Gluck Clinic
Dear Manila,
Thanks for your review! We are pleased to hear our service has helped you as expected, and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
Just Shockingly Rude
Just Shockingly Rude
Apart from being hugely expensive. I found the doctor to be incredibly rude. You are made to pay for a 45 min appointment but they only actually spend 10 min with you. They do not share any information about what to expect and if asking a question, I was often met with a response like 'as I already told you before...' to which I had to say 'no you actually didn't tell me anything before'. I am shocked that they think people will keep paying for being treated so rudely and I can only say that I wish I had read the other reviews before approaching them. I wouldn't recommend them to anyone.
27 december 2022
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Svar från The Marion Gluck Clinic
Dear DW,
Thank you for your review.
The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.
Thank you for giving us your details, this has helped us investigating the matter.
We can only apologise if our service has caused any inconvenience and if you feel let down by your doctor.
We checked your record, and we can see she took very detailed notes about your consultations all, and she has always sent you both a summary letter and a thorough treatment plan with what to expect and do next, afterwards.
We would like to invite you to contact the clinic at secretary@mariongluckclinic.com to discuss the issue further, so we will be able to deal with this in the most appropriate way.
With regards to your consultation, please note that 45 minutes are intended only for the Initial Consultations. In fact, the reviews are shorter and cheaper than the Initials, and they can last up to 20 minutes.
We are looking forward to hearing from you.
Wishing you health, balance & energy.
Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic
I have had an amazing experience at the…
I have had an amazing experience at the clinic. The doctors and the team where extremely helpful and caring. My consultation was very informative, I had blood tests and then followed up with my doctor to receive treatment. My symptoms have improved dramatically since I started my treatment. The Marion Gluck Clinic are amazing, could not be happier.
2 november 2022
Omdöme utan inbjudan
Svar från The Marion Gluck Clinic
Dear R R,
Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
PLEASE DO NOT USE THIS CLINIC!
I went to the clinic after hitting peri menopause. I supplied them with a Dutch hormone test (which myself and my GP were able to read - so easy and a gold standard in the hormone industry), a blood works and a pelvic exam. The Doctor told me I was low on DHEA (true) and low on progesterone - this was completely wrong, as my progesterone levels were spot on but my estrogen was very low. They claimed this was because I hadn't performed 'their' blood test and they like to start people off gently... I then asked their prices for the DHEA and progesterone cream.... DHEA £72!!!!! (you can buy the same on line for £9.95) and progesterone cream £110!! (again on line for £11-14 per bottle). DO NOT USE THIS COMPANY. Wrong advice and everything is about money. I will be going to my credit card company to raise a complaint as they are now ignoring me.
21 november 2022
Omdöme utan inbjudan
Svar från The Marion Gluck Clinic
Dear Ms Tether,
Thank you for your review.
Dutch test is an invaluable tool in looking at patterns of hormone metabolism and the adrenal axis/stress hormone pattern but is not the gold standard for looking at absolute levels of hormones in the serum – for this blood serum levels are essential as we also need to look at FSH and LH which are the hormones from the pituitary gland in the brain that give us valuable information as to the stage of peri-menopause. Surely, your GP would agree with this. If a patient books with us seeking the best advice to address unwanted symptoms, these are the most honest and accurate advice we can offer, and they are certainly not wrong.
You have discussed the Dutch results interpretation and much more during the consultation you had with the doctor, and we did also put this in writing by providing you with a comprehensive letter you could share with your GP, if you wished. Your GP is also more than welcome to contact us anytime, if concerned we may have misdiagnosed you.
Please note, when you write that you have provided us with blood work upfront, I believe it may be fair to point out that this did not include any hormone profile. Hence, the request from the Doctor to have your hormone levels tested.
Also, as we have already clarified with you, we create bespoke customised medications to the highest standard, and we are afraid our products cannot be compared to cheaper ones you may find online, and it is absurd to even think so.
Furthermore, while investigating your complaints, we have checked our records and we found out you called the clinic the day before you booked the appointment and you spoke with one of our advisors, who provided you with all the info about the importance of blood test and costs, as well as medications prices & structure, treatment schedule, patient treatment journey and more. You went ahead and booked the Initial Consultation on your own initiative through our online portal the day after.
Therefore, it is not very clear to us the reason why you are now complaining about something you were made aware about before and didn’t stop you from booking? Please note our calls are all recorded for training and monitoring purposes.
We have no secrets and no hidden costs. All info about what we do, how we proceed, how much we charge etc.. are advertised on our website in full transparency for patients to be able to make a conscious decision before booking an Initial Consultation. Our advisors are also always available by phone for any further clarification – like they did with you.
We do really value our reviews, as it helps us to improve our standards of care to all our patients. However, we do not tolerate any sort of unfounded defamation, and we hope our response may help the readers to further understand the reasoning behind your assumptions.
Wishing you health, balance and energy
Kind regards,
Martina
Patient Compliance Manager
Stay clear of it!
Was on Marion Gluck’s bio-HRT for over 5 years and followed the protocol prescribed carefully. It eleviated soem of the symptons but i was never well.
In addition to that, I became discontent with the difficulty to get hold of the doctor, the anxiety to run out of medication, the dictatorship of the Specialist Pharmacy (the in-house issuer of the medication) which hold you at ‘knife point’ and last but not least the increase of an already high cost program.
I looked for a second opinion and I am now on HRT similarly prescribed by the NHS. 3 months in, I am feeling well and normal again and all this for a fraction of the cost!
I would NOT recommend Marion Gluck’s bio-HR Treatment.
26 november 2022
Omdöme utan inbjudan
Svar från The Marion Gluck Clinic
Dear GG,
Thank you for your review.
The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.
Thank you for giving us your details, this will help us investigate and find an opportunity to improve our services.
We can only apologise if our service has caused any inconvenience.
Just to clarify also for the people that read the reviews, that there is no such dictatorship of the compounding Specialist Pharmacy.
We are not legally allowed to provide compounded medications to patients, if they don't follow a specific treatment schedule that involves 2 simple things:
1. Attending regular reviews
2. Organising yearly screening tests
We provide patients via email with a thorough treatment plan the includes the doctors' recommendations, as well as all the options to arrange the tests, and all of this is sent out with many months' notice.
Due to CQC regulations, we need to comply with these policies to maintain patients' safety (Please feel free to look up the topic with CQC).
If patients comply with the above as indicated, there will be no issues. However, despite our thorough communication and regular reminders, some patient may fail to meet our requirements and expect to still be prescribed BHRT, regardless if this will put the clinic in a difficult position.
We believe that mutual respect is the cornerstone of a healthy clinic-patient relationship.
If for some reason, patients are overdue for review and/or testing and need an extension of their medications, we allow 4 to 8 weeks extra supply to help them. We have also a service on our website dedicated to prescription emergencies Monday to Friday.
Investigating through your record, we see that the above is exactly what happened with you as your doctor did ask you to perform a test ASAP back in January 2022, and by July 2022 not only the tests weren't done yet, but you requested a further extension of the medications - which we gave to you and the nurse called you and talked you through the procedure.
We are glad to hear that you found a valid help through the NHS, we certainly never prevent our patients to seek alternative options if more suitable.
Wishing you health, balance & energy.
Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic
You will be let down when you are vulnerable
I had a really bad experience with this company and felt very badly let down by the doctor I was assigned. I paid over £1000 had the blood tests and started on the medication (more cost) all seemed to be going well until I tried to get more medication after 6 months. This involved another set of tests which I accepted but the doctor kept cancelling and re arranging the appointment. I was really running low on medication so she agreed a time to call me, no answer. I run out of the medication and then felt very anxious and stressed. I had to go back to my doctor locally and try and get some HRT that way. I put it down to bad experience I can see loads of bad reviews on this company my advice is DO NOT USE them you will be let down badly!!!
14 oktober 2021
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Svar från The Marion Gluck Clinic
Dear kjh,
Thank you for writing a review. The feedback is really appreciated as it helps us to improve our standards of care to all our patients. Our commitment is to provide the highest standard of service.
We are afraid it seems we have only seen you once so far, during your Initial Consultation in 2019, and no follow-up appointment has ever been booked by you afterwards - despite your doctor advising you to book an appointment 8-10 weeks after you started the treatment. Therefore, this explains why we couldn't provide you with extra medications after 6 months.
Just to clarify with you and with our readers, at the Marion Gluck Clinic we treat several conditions related to hormonal imbalance and we do so by running thorough investigations of your hormone levels. Should we detect any imbalance, we will restore this by prescribing bespoke Bio-Identical Hormones that we compound in our own Pharmacy, tailoring this to patients' needs.
Compounded Bio-Identical Hormones are regulated by CQC, therefore, we must follow specific protocols when prescribing this, unlike the providers that do not prescribe compounded medications.
Therefore, it is essential that patients follow the treatment schedule as indicated by their doctor, otherwise we are not legally able to write prescriptions without assessing patients' health first.
Our protocols & procedures, as well as the treatment schedule to follow, are clearly advertised on our website for patients to make their own considerations before deciding to book with us.
We work beyond recommending standard dosages for patients based just on a chat, and this is what distinguishes the Marion Gluck Clinic's work from others making us so popular, as we do prescribe hormone treatment based on evidence from results only, always making sure the dosage patients are given are not higher/lower than what is physiologically appropriate for that specific person.
Providing personalised treatment plan means working in a detailed way, as we believe each individual is special and unique because hormones do not function the same way for everyone.
We apologise if you tried to contact us and didn't get the assistance you needed, sometimes our lines may get very busy and this is why our answer machine advise our patients to email us as well, should they not be able to talk to us over the phone.
Wishing you all the best for the time being.
Kind regards,
Martina
Patient Compliance Manager
Marion Gluck Clinic
Trying to get in touch with the Marion Gluck is so hard
Trying to get in touch with the Marion Gluck clinic is very frustrating.
I have been in bioidentical hormones for years and when prescribed by the doctor it’s amazing , the doctors too but the corporate greed is awful now. Lots of hugely expensive tests before they will give repeat prescriptions so omits blackmail really as once you’re on the hormones you don’t want to come off them.
I used to recommend lots of my clients but very hesitant to do so now. It’s such a shame . 😞
25 augusti 2022
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Svar från The Marion Gluck Clinic
Dear Customer,
Thank you for taking the time to provide feedback. At all times, patient satisfaction at The Marion Gluck Clinic is of the utmost importance to us so we are sorry to hear you were not satisfied with your experience. We’d like to provide reassurance that majority of our patients are happy with their treatment and consultations.
We realise that this review relates to your experience of the blood tests. I would like to signpost you to the information we provide about the reason why blood tests are necessary as part of your BESPOKE patient journey.
The blood test results allow our doctors to:
• Get an in-depth analysis of your hormones.
• Ensure an accurate diagnosis.
• Monitor hormone levels so that we can ensure the amount in your body are not higher than what is physiologically appropriate.
• Enable both you and your doctor to know that the prescribed treatment is working as effectively.
• Understand if any changes to your medication are required.
• Ensure you are getting the very best care from the Marion Gluck Clinic.
• Monitor your safety – some female cancers (e.g. breast, ovarian, endometrial) can be linked to estrogens and some male cancers (e.g. testicular) can be linked to testosterone. These cancers can occur regardless of whether or not you supplement with additional hormones. However, as hormones can act as growth factors, we are cautious in their use and carefully monitor all our patients for peace of mind.
Your doctor will advise you of which tests you need based on your individual situation.
All these can be found on our website: https://www.mariongluckclinic.com/blood-test-results
We apologise you felt you had difficulty in contacting us. We can assure you that we have made extensive changes to our website to make things easier for our patients to avail themselves of the services that we provide like booking appointments, repeat prescription service and the most recent is paying for blood tests online. All of these are open 24 hours a day 7 days a week – so you are guaranteed the service whenever you need.
Unfortunately, as you did not provide any details we are afraid we could not help you further at this point, so please feel free to call or email us and our team will be happy to assist you.
We hope that this information above clarifies the importance of having blood tests during your personalised treatment and wish you health, balance and energy.
Kind regards,
Ann
Clinic Manager
The Marion Gluck Clinic
DESPICABLE GLUCK
DESPICABLE GLUCK
Having just read the Sadly No Response feedback of 7 April 2022, I want to add my experience a year ago: Suffering from horrible menopause effects and with need for the hormones which my caring local GP could not prescribe under NHS, I decided to return to the Gluck clinic. So I paid £350 for consultation with the doctor whose HRT prescription a few years earlier had transformed my life.
3 weeks later, still feeling awful, I had NO prescription and I was told I could only get the medication I needed after I paid (a lot more money) for a review! This was after many phone calls, emails and sending her 3 letters with relevant information, including an expensive pelvic scan. My only contact, a person in USA, was sympathetic, but for weeks I was told the doctor was not there to look at my letters, until I was emailed : “ Dr …X has reviewed your previous emails and letter and has asked that you kindly book a review appointment with her to discuss your symptoms” . I decided not to waste more money.
If I had been measured for a dress I urgently needed, paid and gave all details about actual fabric etc, only to be told after weeks of trying to get it that I needed to pay for another expensive fitting, it would be a reflection of that company’s greed. But for one in the health care sector, like Gluck (taken over by a USA company as I found out later) SUCH GREED IS DESPICABLE.
7 maj 2022
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Sadly no response
I had been going to MG clinic for years appreciate my doctor
But
Was asked to take a blood test attended my blood test have now made 4/5 phone call attempts to speak to my doctor or have an e mail response back about my blood test
NOTHING very disappointing
Was told today my matter would be marked URGENT
Yesterday and the day before I was told I would get an email from my doctor NOTHING
7 april 2022
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Svar från The Marion Gluck Clinic
Dear Diana,
Thank you for your review that we value deeply.
We are sorry to hear you felt this way about the service you received, at the point to give us one star.
We have investigated this further, and when you spoke to the doctor for your annual review, you did not provide her with updated results like we asked you to do, as per our legal requirement. However, as a good will gesture, your doctor asked you to do the test afterwards and she would have updated the prescription accordingly - without you booking another appointment, like it should have been.
Please kindly note, we do not discuss blood tests via email, and it goes against our protocols & procedures. Patients are always required to book an appointment if they wish to go through the results and address questions and concerns further, as it should be.
Please be aware the doctors are actually unable to review results without a dedicated time slot to do so - they work on a very tight schedule.
Furthermore, please note our doctors work part-time once or twice a week only, and your doctor went through your results as soon as she was available, free of charge, and only a week later you called the first time. As you were unsatisfied with the answer, she also called you to discuss the results, and we would like to point out that even this call was free of any charge.
It seems like any enquiry you have made, has always been dealt with promptly and with flexibility - even the most recent ones.
We are afraid we are unable to share further details about these events in a public platform, so to not breach patient's confidentiality. However, if you wish to discuss this more, please contact our clinic at secretary@mariongluckclinic.com and we will be happy show you privately the full details of the correspondences you had with us so far, including the attempt to chase the results before you had your actual appointment, as well as the content of the messages the doctor sent you.
Kind regards,
Martina
Patient Compliance Manager
Caring and very professional
Caring and very professional! Have found myself suffering from perimenopause and this clinic is a godsend. I'm learning more about my body everyday and the doctor has sent me a very comprehensive plan that I can follow. Being able to do everything online is so convenient as well. Highly recommend!
26 januari 2022
Omdöme utan inbjudan
Svar från The Marion Gluck Clinic
Dear Pam,
Thank you for your review! We are pleased you have been impressed with our service and we look forward to continuing this journey with you. Please do not hesitate to contact us if there is anything more we can do for you.
Best wishes,
The Marion Gluck Clinic Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.