MARCO DAL MASO Omdömen 79

On behalf of my stakeholder:

He would just like to say this was 5 star customer service when repairing/replacing his bracelet. Valentina went above and beyond to accommodate his request and deal with this so swiftly.

Thank you ever so much, highly recommend.

The Ulysses Crown bracelet looks even better in person than on the website. It is exceptionally well-made and the finish is fantastic. It also happens to be the perfect thickness. It’s not too chunky and it’s not too thin. It dresses up and down nicely and pairs well with my watch. I’m very satisfied with it.

Helpful with exchange

Very happy with my purchase, fast delivery

Phenomenal quality, extremely helpful and kind customer support, asked for a specific color that they didn't offer and upon request they happily obliged! 10/10 would recommend

SCHNELLE LIEFERUNG!

I've had an extremely disappointing experience with Marco Dal Maso. I ordered an earring in April which never arrived. Despite their 12-month guarantee against defects, including non-delivery, MDM has failed to resolve this issue.

My attempts to rectify the situation have been met with misleading information. MDM claimed my chargeback was pending, contradicting my bank's statement that it was denied due to a second charge from MDM via Stripe. They also falsely stated they had initiated the paperwork process of a UPS claim (6/27/2024), which UPS confirmed was not the case they have yet to receive any paperwork (7/2/2024).

This lack of transparency and failure to honor their own policies is deeply concerning. Based on my experience, I strongly caution potential customers to reconsider purchasing from Marco Dal Maso. Their customer service has been unresponsive and unreliable, falling far short of the standards expected from a luxury brand.

To compound my frustration, Marco Dal Maso promised to send a replacement within 2-3 days. Despite my specific request for delivery before my trip, their oversight in omitting the unit number on the package resulted in DHL's failure to complete the delivery. This ordeal has dragged on relentlessly from April to mid-July 2024, causing immense inconvenience and stress.

Marco Dal Maso's guarantee of addressing manufacturing faults within twelve months of purchase has fallen short in practice. Their claim to "try our hardest to put matters right" seems hollow given the prolonged nature of this issue. While their policy allows for exchanges of defective items, the execution has been severely lacking.

The company's failure to resolve this matter promptly contradicts their stated commitment to customer satisfaction. This extended delay, spanning several months, is particularly concerning and indicates a significant breakdown in their customer service and order fulfillment processes.

This experience has been nothing short of a nightmare, reflecting poorly on Marco Dal Maso's ability to handle customer issues effectively and efficiently. Their promise of quality and customer care has been severely undermined by this protracted and frustrating situation.

I worked with Valentina directly on my request which consisted of 4 engraved bracelets and a very quick turnaround! They got them engraved and shipped in plenty of time, I was very impressed with the product and customer service. Thank you!

The quality of the leather is stellar and love the variety of styles.

They were very responsive, friendly, and fast! My only issue was I REALLY wanted a different font than what ended up being used on the inscription. Otherwise, very happy.

The jewelry is exquisite and the service is outstanding!!

Love the mens jewelry quality, design and prices

La cadena era muy bonita y de excelente calidad

I use it asa wedding ring. Looks fantastic and it was exactly what I was looking for.

10 out of 10.

From great customer service helping me to determine size (thank you, Valentina) to the exquisite finished product, my transaction went smoothly and effortlessly. I am thrilled with my (men’s) blue leather bracelet and I LOVE the stunning yellow sapphires. MAGNIFICO!!

These rings were exceptionally and finely crafted. Beautiful, will definitely be purchasing other items from this collection.

The ordering was Quick and easy, delivery was prompt with excellent communication and status updates along the way! I ordered the men’s pearl/ leather bracelet since my husband and I are celebrating our 30th wedding anniversary and the gift of pearl is the traditional gift for that year. It’s stunning and did not disappoint! Thank you!

Responsive and helpful customer service, and swift packing and international delivery of the purchased item!

My earrings arrived quickly with tracking available all the way through the process. They are exactly what I expected.