I ordered some items, which arrived within about two days. They were expensive but of great quality. I wanted to return an item and emailed, but received no response. I then checked Trustpilot... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love love love . Ordering - easy, delivery excellent, clothes stunning, haven’t got tops/bra size quite right yet but dress and hoodie and balloon bottoms fantastic love the fabric brilliant quality.... Se mer
Företaget har svarat
I ordered a dress, which arrived with a hole on a sleeve. Not what you expect for a dress worth £159 plus shipping cost.Impossible to contact the Manners. No reply to email, Instagram or FB messag... Se mer
Just brilliant. Communications are useful - and fun - and feel personal. The clothes are very high quality and unique, there doesn't seem to be anyone else doing what Manners are doing. Just bought th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The next generation of stretch. Deliciously supportive for every body! Freedom looks good on you x.
Kontaktuppgifter
Carrer de Marià Aguiló, 107Sant Martí, 08005 Barcelona , 08005, Barcelona , Spanien
- info@mannersldn.com
- mannersldn.com
4,1
Bra
329 omdömen
Har besvarat 38 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Smoking!
Swift delivery. Dress is amazing! Size guide was spot on. Felt so confident in this. Had lots of compliments.
31 januari 2025
Svar från mannersldn.com
Thank you so much
Team Manners x
Svar från mannersldn.com
Thank you so much <3
Team Manners x
Pants are amazing
Pants are amazing! They sent the wrong size initially and sent a replacement pair in the correct size. I have been wanting these forever and they feel as good as they look :)
5 februari 2025
Svar från mannersldn.com
Thank you so much! We're so glad we got it sorted in the end :)
Team Manners x
The best fitting clothes
My order arrived so quickly. I own many many Mannersldn items and this one did not disappoint. I love the design and the quality of the clothes.
28 januari 2025
Svar från mannersldn.com
Thank you so much
Team Manners x
The clothes are high quality
The clothes are high quality, gorgeous, and so flattering! I like the variety of models the company uses and the founder, Sally, seems to have fantastic energy.
4 februari 2025
Svar från mannersldn.com
Thank you so much <3
Team Manners x
Such a lovely dress
Such a lovely dress. Been following Manners for a while and very glad that I finally bought a piece. Will definitely buy more
3 februari 2025
Svar från mannersldn.com
Thank you so much <3
Team Manners x
Lovely clothes but terrible returns process
I ordered a dress in two different lengths as I wasn’t sure which would fit me best. The dress itself is gorgeous and very good quality, but getting a refund for the one I returned was a right pain. It took just over a month before the money was back in my account, and that was after I opened a case on PayPal. Awful customer service - do better.
30 oktober 2024
Omdöme utan inbjudan
Svar från mannersldn.com
Thank you for your review and we're so happy you love the dress you bought.
We're so sorry there was a delay processing your refund. As far as we can see, it appears there was an oversight on a round of processing and yours was missed at the time. Your email alerted us to the issue and we processed it as soon as we became aware.
We responded to your email within our stated timeframe, as displayed on our auto-response, to confirm that this had been processed and apologised for the delay with it.
Once again we are very sorry that yours was not completed within our usual time frame.
Love,
Team Manners x
Love love love!!
Love love love!!
Amazing fit, quality material, feels amazing to wear. Makes me feel a million dollars!!
I genuinely cannot recommend enough
I have been lusting after a couple of bits for so long and finally took the plunge and couldn't be more in love with the overalls or the dress I bought xx
31 januari 2025
Svar från mannersldn.com
Thank you so much <3
Team Manners x
Awful customer service
I really wish I had read the reviews before placing an order. Trying to get any communication from the company with regards to processing my refund is impossible. They are outside of the statutory deadline for issuing a refund (well over 14 days) and I have emailed & DM several times with no response or reply. Off to Trading Standards next.
Edited after reading response from Manners... Please, please, please take note of your 1, 2 & 3 star reviews on Trustpilot. These reviews consistently site a poor refunds & communication process. Blaming your customers is never a good look.
7 februari 2025
Omdöme utan inbjudan
Svar från mannersldn.com
Thank you for your review and we are really sorry to hear you feel the customer service has been so bad.
Whilst we know our response times are not always as quick as some of the bigger brands, as we are a very small team here at Manners - we do ask for 7 days to pass for a response to emails and yours was responded to within 4 days of the initial one and the day after the follow up that you sent, so this is well within our stated response timeframe. The DM messages were also responded to 1 day after the intial message and the same day as the follow up that you sent.
Your refund was processed within the time stated on our returns information on our website and both your emails and DMs were responded to in less than our stated response timeframe, so we are sad that you feel so stongly about the poor customer service you feel you have received.
If there is anything else you need from us, please contact us at info@mannersldn.com and we will endeavor to resolve it for you.
Love,
Team Manners x
Svar från mannersldn.com
Thank you so much <3
Team Manners x
The best swimming costume in the world
For the first time in 15 years I actually liked how I looked in a swimming costume. It can handle my post-children, peri-menopausal, squishy womanly body. I felt awesome in it. Never thought I’d say that about a swimming costume. I actually won’t dread the next beach day or pool day with the kids.
28 januari 2025
Svar från mannersldn.com
Thank you so much and we are so happy to hear this! Happy Swimming!
Team Manners x
Unbelievably great quality & fit
Unbelievably great quality & fit. I’m now a fan and will be buying many, many more!
27 januari 2025
Svar från mannersldn.com
Thank you so much
Team Manners x
Good clothes, awful returns process
The clothes are clearly good quality, but I would be really wary of ordering anything again because the returns process is so inconvenient. You have to a) pay for the postage yourself; b) print out a returns label (there’s no printer-free option); and c) wait 14 working days from when they start processing the return to get your money back. This last bit means I’m on track to get my refund a full 4 weeks after I sent it back. One of these things on its own I would be fine with, but all three seems a bit much, particularly considering the price point of the clothes.
27 januari 2025
Omdöme utan inbjudan
Svar från mannersldn.com
Hi Sophia, thanks for your review and we are sorry that you are unhappy with the returns process.
To respond to the points you mentioned:
a) Customers are responsible for the cost of return postage (unless the return is due to a fault or incorrect item) and this is stated clearly on our returns page on our website, so customers can be aware of the policy before making a purchase.
We know some larger companies are able to offer free returns but as a small business, this is not something we are currently able to offer.
Our products are much heavier than the standard high street or fast fashion pieces, as the fabric is much thicker and higher quality. This therefore makes the postage costs much higher than most other brands have to contend with.
We do subsidise as much of the outbound postage costs as possible, to keep this as low as we can for the customer and this means we are able to offer standard outbound shipping costs but we are not able to also cover the cost of return postage on top of this.
b) As we are not able to offer pre-paid postage labels, this does not offer us the option of the 'printer free label' (it is not something our distribution centre offers us). Therefore, our return label is just the address information and a slip that can be inserted inside the parcel, containing the order information and return instructions.
Where customers do not have access to a printer, they can handwrite a note to go inside the parcel containing that information and handwrite the address on the front of the parcel packaging.
c) 14 days is the standard term for processing returns and is followed by the majority of online retailers - this does mean your refund should be processed within that time frame, not 4 weeks after you sent it back. I'm sorry but I am a little confused at where the 4 weeks element comes from here. As you mentioned, it is 14 days from when we start processing it (after we receive it).
I can see your return was processed on the 13th day so this was all done within the expected timeframe and you should have recived the refund by now.
If there is anything else you need from us or would like any more clarity on, please feel free to reach out to us at info@mannersldn.com
Love,
Team Manners x
These Dresses are always excellent!
These Dresses are always excellent!
Superfast delivery and so well made.
2 december 2024
Svar från mannersldn.com
Thank you so much
Team Manners x
Clothes to hug your curves in just the right way!
I love the clothes from Manners London. The fabric is such a good quality and the clothes are shaped to hug your curves in the most flattering way! I never felt comfortable in a form-fitted dress before, but these ones look amazing on me!
2 december 2024
Svar från mannersldn.com
Thank you so much <3
Team Manners x
Great Company
Great Clothes, good Procedere about the shipping and tracking. Contact to Sally & Team on every Channel available, always friendly, reliable and helpful.
28 november 2024
Svar från mannersldn.com
Thank you so much <3
Team Manners x
So Comfortable!
So Comfortable!
I have been waiting so long to buy one of these tops. They aren’t cheap & I wasn’t sure if it was a gimmick. I have several immune conditions where my chest swells & it can be very difficult to wear a bra at times. Anyway the black November sale thingy come up so I went for the cheapest top that was a crop top. I am so pleased I did. It really is so comfortable and totally unnoticeable that I have no bra on. I am a big lady up top I got XL & we compared to it my Asda cami’s that are quite tight and there really is no comparison. No need for tit tape either! Bonus! It also couldn’t have arrived at a better time, having a bit of a dip & wearing this under jumpers & cardi’s, superb! I would even wear it in the summer & feel 100% Confident wearing it.
29 november 2024
Svar från mannersldn.com
This is so great to hear, thank you so much
Team Manners x
My go to brand for the best quality…
My go to brand for the best quality wardrobe staples that make you feel amazing and are SO comfortable to wear, always
1 december 2024
Svar från mannersldn.com
Thank you so much
Team Manners x
Good quality products
Good quality products, they fit well and orders are dispatched quickly.
29 november 2024
Svar från mannersldn.com
Thank you
Team Manners x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.