Love mallet every trainer i have bought from you guys is very good quality very comfy and looks good can't go wrong with this brand mallet all day long for me
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have not received the shoes. DHL informed me that the shipment was held by customs and requested a payment of 25,000 TL. However, making this payment is not enough; they also told me that I need to... Se mer
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I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Se mer
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I have been buying Mallet Sneakers now since 2022 and up to my 10th Pair. Love the quality of the leather and the look of the shoes. Delivery was easy and my latest pair arrived within 4 days (being... Se mer
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Företagsinformation
Skrivet av företaget
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Kontaktuppgifter
London, Storbritannien
- team@mallet.com
- mallet.com
4,2
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A very swift and easy ordering and…
A very swift and easy ordering and delivery service. I am always happy with my Mallets. Thank you
12 februari 2026
Svar från MALLET
Hello Mr Miller,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you
Mallet
Redipped ???
Love the look of the trainers but only had them on a few times and the dip on the sole and toe is pealing
9 februari 2026
Omdöme utan inbjudan
Svar från MALLET
Hello Drew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
This is my 3rd purchase from Mallet
This is my 3rd purchase from Mallet. My first pair of boots. They are soo comfortable for all day wear. Sturdy yet light. Delivery is always fast and tracked which is a bonus. Will definitely be getting more products
1 februari 2026
Svar från MALLET
Hello Lisa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar från MALLET
Hello Nathaniel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar från MALLET
Hello Will
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We can see you are liaising with the team via live chat regarding this, and they are waiting for an update from the help desk. From looking at the tracking, I can now see the delivery has been rescheduled for tomorrow.
The team will be back in touch soon.
Have a good day!
Mallet
Stunning trainers
Stunning trainers, packaged beautifully, super comfy, arrived swiftly.
29 januari 2026
Svar från MALLET
Hello Marian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Still not received and can’t pick up…
Still not received and can’t pick up from anywhere because it’s on your settings
30 januari 2026
Svar från MALLET
Hello Pete,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have two choices for shipping: home delivery (pin code) or pick up shop (QR code).
For home delivery, which is what you selected when you placed the order, we use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Had to contact Mallet due to my…
Had to contact Mallet due to my trainers being returned after a mix up. Customer service we excellent
28 januari 2026
Svar från MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear what happened, but are pleased to hear the team gave you excellent service. We will certainly pass this onto them.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quick & easy
Arrived really quick (i am in the IOM so that is saying something), well packaged, trainers even had plastic around them plus the other protective layers.
Would use again!
26 januari 2026
Svar från MALLET
Hello Alan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar från MALLET
Hello Mick,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Very poor service
Not happy with the surface still waiting for someone to collect my shoes and exchange them for the right size.
Add having to pay £4.99 foreign exchange on a different size when it should be free, how ridiculous is that.
So now I just want a full refund.
14 januari 2026
Svar från MALLET
Hello Marlon,
Thank you for your review and I am sorry to hear the footwear is not suitable for you. I can see you have raised a return but please note you need to drop the package off yourself, we do not offer a collection service. You have 14 days from the date you raise the return to do this.
As the goods have been correctly supplied, our returns are not free. You will find all this information on our website under returns: https://mallet.com/pages/returns
If you need any assistance on this matter, please email team@mallet.com with your order number and reason for contact and the team will be happy to assist.
Have a lovely day!
Mallet
Stylish but uncomfortable at first
Updating because initially I put three stars because it rubs the back of your foot. After wearing for a week I can admit these are great boots. Stylish and comfy really happy. Didn’t feel good not updating so here I am!
25 januari 2026
Svar från MALLET
Hello Mikaela,
Thank you for your review, and I am sorry to hear the footwear is not suitable for you.
Like with all new shoes, they do need to be ‘worn in’ before they become truly comfortable, so hopefully very soon they will not rub and become soft and easy to wear.
The Rosemary boots are a popular style, so you have chosen well.
Have a lovely rest of your day!
Mallet
Edit: Thank you so much for taking the time to update us and we are so pleased they are now super comfy! Enjoy your new purchase.
Great quality shoes accompanied with brilliant customer service …
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacement shoes within 4 days. Excellent affordable luxury with First class customer service. Highly recommend and I will be shopping with you again soon.
18 januari 2026
Svar från MALLET
Hello Louise,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
They couldn’t deliver my item to the…
They couldn’t deliver my item to the concierge because he didn’t have the code. I didn’t know the code is necessary!
They took the item back and didn’t refund the delivery fee.
Disappointing. No item I ordered from different similar stores require delivery codes and they didn’t give notice beforehand.
25 januari 2026
Svar från MALLET
Hello Peri,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. You will find this information on both your order confirmation and on our website: https://mallet.com/pages/online-returns-and-deliveries
The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The code has to be given to the driver to complete the delivery.
If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs, as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Amazing trainers
24 januari 2026
Svar från MALLET
Hello Steven,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Better than the photos
Better than the photos, soo smart and go with my wedding suit perfectly!
15 januari 2026
Svar från MALLET
Hello Brandon,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
We hope the wedding goes really well.
Mallet
Mallett Trainers
Easy to order of website
Delivered fast
Trainers came well wrapped with shoe bags to put them in when not wearing and an extra pair of laces, little things matter.
Trainers are really well made
This is my first pair of mallet shoes, will definitely be having more.
21 januari 2026
Svar från MALLET
Hello Shelly,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The best
The most importante experience with the product and the shopping online from México.
19 januari 2026
Svar från MALLET
Hello Marcelino,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great offers at great prices
16 januari 2026
Svar från MALLET
Hello Michael,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Svar från MALLET
Hello Stephen,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Detta är Trustpilot
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