MakeWebBetter Omdömen 565

It is the second time I need assistance from MakeWebBetter.
Good assistance, fast reply and great explanations !!

Very good assistance. Great explanations and made my site work in no time.

Very good and quick support from mukul. Its resolve my issues within a minutes great support thanks:)

I use WooCommerce RMA for Return Refund & Exchange I get Great support and amazing team fix problems in few seconds

I appreciate the willingness to advise very quickly. Thanks

Excellent support team and plugin itself is also great. Kudos to the team.

Thanks a lot. Great experience, fast attention and everything solved.

Thanks a lot.

I purchased a plugin for my website, however is does not work with the Woocommerce product add-on feature, and they are wanting to charge me to customise the plugin to make it work on my site. The plugin is useless to me in it's current state as product add-ons are key to my site and this plugin overrides the functionality of the product add-on. I requested a refund in line with their 30 day money back gaurentee, but they refused as they claim the plugin is not supported, and want to charge me $700 to fix their problem.

After a slow start, Makul was able to fix my issue. Thanks

The company is very dedicated and willing to resolve any issue in short time. We have 2 plugins from them and we are using them in everyday production.

MakeWebBetter have top plugins and their customer support is top notch. I highly recommend them to every one!

Thank you for the very best support

I have really loved the great work put together by MakeWebBetter team because their plugins have really made my work easy and simplified for my customers.

Beware before purchasing from this company - refund scam.

I imagine that if everything goes well, you'll be very pleased. But consider the possibility that you might need a refund, and it happens when technology doesn't work properly. If you ask for a refund, be prepared for a ride where your request is completely ignored by terrible costumer support. Are you sure you want to risk this? Try a different company with ethics, that's my advice to you.

Here's what happened:

I purchased the plugin PDF generator. After installing it and realizing it was not working, I contacted support. I was asked to share the admin login to my website so that he could look into it, which I did. He confirmed that the plugin was not working and asked me to reinstall it, which I did, but the problem persisted. I also deactivated all other plugins, but it still didn't work.

I was asked to share my FTP details but I was not comfortable sharing access to my hosting which has sensitive data. Since I had to do this to continue to try to bring the plugin to work, and reasonably not willing to do so, I requested a refund.

For this reason, and according to the refund policy, if the problem can not be solved, I am entitled to a refund. The support asked me to send an email to a different address asking for the refund, which I did, not implying in any way that I would not receive one.

I sent the email clarifying the situation and had, from that moment on, my request constantly ignored, where I was pressured in every email to supply my login details again.

It is unreasonable to either have to pay for something that isn’t working or to have to share sensitive information to have it working (supposedly).

The customer support bullies you into giving out the details. Either you give it to them, or you give it to them. They don't issue refunds (checkout their very aggressive refund policy and see for yourself what to expect).

Edit:
As you can see from the reply below, it's very clear who is not willing to cooperate.
As I mentioned before, your refund policy states that if you are unable to fix the problem, you issue the refund. You are unable to solve the problem. It does not matter why you are unable to fix the problem. You are unable to fix the problem because I am not giving you access to my website again, nor should I have to. I'm pretty sure your refund policy is illegal.

On top of this, you tried to access my website again after I had already asked for a refund. You did this without my permission. Luckily, I had already disabled the login details.

From the moment I ask for a refund, nor do I have to inform you that I changed the login details, nor are you allowed to continue to try to access my website without my permission. So, analyze the situation again properly.

As your colleague Pooja Yadav clearly stated in her email from April 29th:
"
Hello Susana,
Yesterday when you shared the details with our colleague at that time our technical team are not present,on morning when i came to check your issue at that time you reset the login detail,I am assuring you that please give us last chance to fix your issue and really want to help you.
If you want the refund then we will give you refund.
"
Note where it says: if you want the refund then we will give the refund.
Please honor what you say.