Maison Crivelli Omdömen 

92
•
TrustScore 4 av 5

3,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Hello! I ordered Oud Cadenza. The Maison Crivelli team shipped the order, but DHL lost the package. I contacted the Maison Crivelli team and reported the problem. After they looked into it, which took... Se mer

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Betygsatt 5 av 5 stjärnor

É il marchio con i profumi più buoni in assoluto. Ho già fatto 3 acquisti in 2 settimane, i prodotti sono fantastici. Servizio clienti fantastico, Maxime n°1 disponibilissimo e viene in contro al... Se mer

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Betygsatt 5 av 5 stjärnor

The perfumes from Maison Crivelli are truly exceptional. They are very sophisticated, elegant, and classy. I already have quite a few of them—some that I wear in the morning and others for the evenin... Se mer

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Betygsatt 1 av 5 stjärnor

Ho effettuato un ordine sul sito come regalo per il mio fidanzato. Dopo 5 giorni è arrivato il pacco, completamente vuoto, anche se era perfettamente sigillato. Ho contattato il customer care... Se mer

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Företagsinformation

  1. Parfymaffär

Skrivet av företaget

L’art de l’inattendu Proposer l’inattendu à chaque étape de découverte du parfum… C’est avec cette conviction et sous l’impulsion d’un fondateur visionnaire que Maison Crivelli voit le jour. A travers chaque création de la collection, Thibaud Crivelli partage le souvenir d’une découverte inattendue et ultra-sensorielle de matières premières de parfum. Sa collaboration avec des grands parfumeurs à l’approche artistique variée signe une collection qui émerveille par ses contrastes, son originalité et sa modernité.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

92 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(92)

40 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Amazing !!!❤️

Exceptional Customer Experience!

I recently ordered Hibiscus Mahajád and I am beyond impressed with the level of service provided by Maison Crivelli. Not only is the fragrance a masterpiece, but the customer support is truly personal and attentive.

I had a specific request regarding a sample that was discontinued, and the team (special thanks to Maxime) went above and beyond by personally reaching out and offering wonderful alternatives. They even added extra samples to my order to ensure I had a great discovery experience.

It is rare to find such a perfect balance between high-end luxury fragrances and genuine, warm human connection. Highly recommended for any perfume lover!
Argira ❤️

12 april 2026
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Svar från Maison Crivelli

Dear Argira,

Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that you had such a positive experience with Maison Crivelli.

It is especially rewarding to know that our team, and Maxime in particular, was able to assist you and make your discovery experience even more special. We are always happy to help our clients explore new fragrances and find alternatives that suit their preferences.

We hope you continue to enjoy Hibiscus Mahajád and the samples selected for you. We look forward to accompanying you on your next olfactory journey with Maison Crivelli.

Warmest regards,
Maison Crivelli

Betygsatt 5 av 5 stjärnor

Des parfums incroyables avec des odeur…

Des parfums incroyables avec des odeur qui sont évolutif avec un emballage digne d’un trésor généreux en échantillon je recommande si vous voulez voyager sans bouger de chez vous coup de cœur vraiment

9 april 2026
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Svar från Maison Crivelli

Cher Walid,

Un grand merci pour ce magnifique retour ! Nous sommes ravis que vous appréciez l’évolution de nos fragrances, ainsi que l’univers et le soin apporté à chaque détail de votre expérience.

Nous sommes particulièrement heureux que nos échantillons vous permettent de poursuivre cette découverte et de voyager à travers différents univers olfactifs, sans quitter chez vous.
Nous espérons vous accompagner encore longtemps dans vos prochaines découvertes.

Bien chaleureusement,
L’équipe Maison Crivelli

Betygsatt 1 av 5 stjärnor

Haute perfumery, bargain-bin logistics

For a ~$350 fragrance, the “compliment” to the supposed luxury experience is shipping it via the cheapest possible method (USPS Ground Advantage), with no meaningful tracking and no proof it was ever handed to the carrier. There was no acceptance scan, no movement (which strongly suggests they didn’t even bother getting it scanned at the post office, because who wants to wait in line, opting instead for a drop-off), which leaves the customer with zero visibility. Calling this “tracked shipping” is misleading: a tracking number without actual scans is not tracking, it’s guesswork!

It's been 8 days since my order, and all I got to show for it is "shipping label created"!! That points to a complete disconnect between brand positioning and execution. You can’t sell a premium, sensory experience and then fulfill it through bargain-bin logistics while cutting corners on basic accountability. When delays kept stacking, their support response has been s a generic “please wait” AFTER I reached out to them, instead of volunteering a meaningful action or ownership. If this is how a luxury brand handles fulfillment, then the experience ends the moment you click “order”. From there on, you'll be on your own!

I was planning to order more, but this first experience was bitter enough to walk away. Maison Crivelli: Bring your standards up to match the level you represent!

EDIT: This shipment finally arrived after TWO weeks from the order date!!

I also found out that Maison Crivelli has outsourced their distributions in the US to a middle company named EuroPerfumes, out of NJ (they also manage several other famous niche brands).

So, all the shipping fiasco is EuroPerfumes' careless doing, and this is a note to Maison Crivelli to re-consider their relationship with this distributor, whose lacking performance reflects seriously poorly on this otherwise esteemed brand. EuroPerfumes has zero regards for your reputation, Maison Crivelli!

19 mars 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Dear Client,

Thank you for taking the time to share such detailed feedback. We are truly sorry that your first experience with Maison Crivelli did not meet the level of service you expected, particularly regarding the visibility and timing of your shipment.

We understand your frustration after seeing no tracking updates for several days and appreciate that, even though your order was ultimately delivered, the lack of visibility throughout the process made the experience unnecessarily stressful.

Your comments regarding our US fulfillment and shipping experience have been shared with the relevant teams. We take seriously the impact that our logistics and communication can have on the overall Maison Crivelli experience, and we are continually working with our partners to improve this.

Should you decide to place another order with us, we would warmly invite you to contact our Client Service team beforehand. We will be happy to pay particular attention to your order and do our utmost to provide you with the level of care and experience you should expect from Maison Crivelli, in the hope of restoring your trust in our Maison.

Thank you again for bringing these concerns to our attention.

Kind regards,
Maison Crivelli

Betygsatt 1 av 5 stjärnor

First time Ordering directly from the…

First time Ordering directly from the company website from the USA. Bad idea, terrible customer service! Sent 3 emails and no response!!! I spent close to 400 US dollars on first fragrance from this brand and where my order? No customer service number nothing !! Red flag ! It’s not the holiday season so there’s no excuse for this !!! Avoid!!!! I feel like I got scammed. I work hard for my money. This is unacceptable. I saved up for this fragrance for months and worked hard to pay for this fragrance just to get nothing. I want my item or a refund.

19 mars 2026
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Svar från Maison Crivelli

Dear Client,

We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially for your first order with us.

We can confirm that your case has been reviewed by our local US Client Service team. If your request has not yet been resolved, we kindly invite you to contact them again at customerservice@maisoncrivelli.us so that they can follow up on your case directly and provide you with the appropriate assistance.

Please note that our US Client Service team is available by email and does not currently offer phone support.

We sincerely apologize for the inconvenience and hope that our team will be able to resolve your request promptly.

Kind regards,
Maison Crivelli

Betygsatt 3 av 5 stjärnor

Lors de mon achat un code promo été…

Lors de mon achat un code promo été disponible, à l’achat ça a mit tarif plein sans prendre en compte le code promo. 1 mois toujours aucune réponse du service aprés vente

26 februari 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Bonjour,

Nous sommes désolés pour la confusion rencontrée lors de votre commande et comprenons votre déception.

Nous souhaitons toutefois préciser que les codes cadeaux auxquels vous faites référence sont personnels et sont associés à l’achat d’un Coffret Découverte. Ils sont donc soumis à des conditions spécifiques et ne peuvent être appliqués qu’à une commande éligible. Pour cette raison, la remise ne pouvait malheureusement pas être validée une fois les coordonnées renseignées si les conditions d’éligibilité n’étaient pas réunies.

Par ailleurs, après vérification, nous ne retrouvons pas de demande correspondant à votre adresse dans notre service client. Afin que nous puissions vérifier cela plus précisément, pourriez-vous nous confirmer l’adresse e-mail utilisée pour nous contacter ?

Nous serons ainsi en mesure de retrouver votre demande et de vérifier les informations relatives à votre commande.

Bien cordialement,
L’équipe Maison Crivelli

Betygsatt 1 av 5 stjärnor

I returned my order in early February

I returned my order in early February, the parcel was delivered to their address on February 9th with full tracking proof. It is now mid-March and I have not received my 256 euro refund. Every email gets a new excuse. First they said they never received the parcel, then they told me to contact the carrier myself. I have done everything correctly and provided all the evidence. This is simply not acceptable for a brand that calls itself luxury. Avoid if you value your money.

19 mars 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Dear Client,

We are truly sorry for the frustration and inconvenience caused by the delay in receiving your refund.

After reviewing the situation, we can confirm that we have not received your returned parcel at our facilities. While the tracking indicates that the parcel was marked as delivered, we have unfortunately been unable to locate it on our end.

As the parcel has not reached us, a carrier investigation is required to determine where it was delivered and what happened to the shipment. We understand that you have been asked to contact the carrier, and we sincerely regret the inconvenience this may cause.

However, as the sender of the return, you are the only party able to formally open an investigation with the carrier for this shipment. We understand that this situation was frustrating, but unfortunately, without receiving the returned item or confirmation from the carrier regarding its whereabouts, we were not in a position to process the refund.

We regret that your experience did not meet the level of service we aim to provide and appreciate your understanding.

Kind regards,
Maison Crivelli

Betygsatt 5 av 5 stjärnor

quality

I have had a positive experience with the quality of the fragrances and the excellent customer support, which also responds to customer requests.

9 mars 2026
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Betygsatt 5 av 5 stjärnor

Ottima esperienza

Il mio ordine era stato evaso solo parzialmente. Ho avvisato il servizio clienti che prontamente ha provveduto a spedire in tempi brevissimi i prodotti mancanti uniti ad un omaggio.
Ottime fragranze.

17 februari 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Gentile Annalisa,
la ringraziamo sinceramente per aver condiviso il suo feedback in merito al nostro servizio clienti e alle nostre fragranze.

Siamo felici di sapere che la sua esperienza sia stata all’altezza delle aspettative, anche in presenza di piccole difficoltà. La sua soddisfazione è per noi motivo di grande orgoglio e rappresenta la migliore ricompensa per il nostro impegno quotidiano.
Restiamo a sua completa disposizione e saremo lieti di accompagnarla nella sua prossima esperienza olfattiva online.

Maison Crivelli

Betygsatt 5 av 5 stjärnor

Grazie Maison Crivelli…

L'assistenza clienti di Maison Crivelli è a dir poco eccezionale. Dopo che ho ricevuto una delle loro preziose fragranze si è presentato un problema e loro sono stati davvero comprensivi, gentilissimi e molto molto disponibili. Si sono impegnati per risolvere la questione con grande professionalità e lo hanno fatto superando addirittura le mie aspettative. Un trattamento dei clienti degno della reputazione che precede la Maison.

22 januari 2026
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Svar från Maison Crivelli

Gentile Daniele,

a ringraziamo di cuore per le sue parole, che ci rendono estremamente felici e orgogliosi, soprattutto nel sapere che la nostra assistenza abbia persino superato le sue aspettative.

Nella nostra Maison attribuiamo grande importanza a far sentire ogni cliente al centro della nostra attenzione, poiché crediamo profondamente nell’autenticità e nel valore di ogni scambio.

Maison Crivelli

Betygsatt 5 av 5 stjärnor

I originally purchased from Maison…

I originally purchased from Maison Crivelli French website the samples and I wanted to buy again a month later but I had to buy it from the American website which was more expensive. However, I would admit Maison Crivelli honor my purchase on the French website and sent me my discount code from buying the extrait samples and I got my oud cadenza which gets me so many compliments!

22 januari 2026
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Svar från Maison Crivelli

Dear client,

Thank you sincerely for your kind words and understanding.

Despite the technical issue encountered, we are truly pleased that we were ultimately able to deliver the extraordinary online experience you wished to continue discovering, and this was also made possible thanks to your patience.

We are delighted to know that our fragrances continue to capture your attention in the way you deserve. Your satisfaction means a great deal to us and encourages us to maintain the highest standards in every detail of our service.

Maison Crivelli

Betygsatt 5 av 5 stjärnor

Professionalità, gentilezza e grande attenzione al cliente

Ho avuto un’esperienza estremamente positiva con Maison Crivelli. A seguito di un problema tecnico al flacone, il brand ha gestito la situazione con grande professionalità, attenzione e gentilezza.
Sono rimasta davvero colpita dalla cura riservata al cliente e dalla rapidità con cui hanno trovato una soluzione, dimostrando serietà e rispetto nei confronti di chi sceglie i loro prodotti. Un’attenzione rara, che fa davvero la differenza.
Maison Crivelli non è solo un marchio di profumeria artistica di altissimo livello, ma anche un’azienda che mette al centro il cliente con grande sensibilità ed eleganza. Consiglierò sicuramente il brand e continuerò con piacere a scoprire le loro creazioni olfattive.

27 januari 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Gentile Linda,

siamo profondamente onorati di sapere che la sua esperienza sia stata così positiva.
Anche quando si presentano difficoltà o imprevisti, il nostro servizio clienti è sempre pronto e attento a trasformare ogni situazione in un’occasione per ristabilire un’esperienza all’altezza delle aspettative. Le sue parole, così rare e preziose, ci toccano sinceramente e confermano quanto l’attenzione dedicata a ciascun cliente rappresenti un tratto distintivo della Maison Crivelli.

Per noi, dimostrare che ogni nostra creazione nasce da un pensiero speciale, concepito per sorprendere ed emozionare, è un privilegio e una responsabilità che accogliamo con dedizione.

Maison Crivelli

Betygsatt 5 av 5 stjärnor

Great fragrances and long lasting

Great fragrances and long lasting. Customer service agent Maxime was very professional, quick to respond and sorted a minor issue for me. Would be returning to order more perfumes.

23 januari 2026
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Svar från Maison Crivelli

Dear Laurence,

thank you for your feedback. Our fragrances and customer service are designed to surprise you with authenticity and kindness. Trustability is our main goal and we will be delighted to see you again for a new online experience.

Maison Crivelli

Betygsatt 5 av 5 stjärnor

Oud Stallion m’habille

Enfin un parfum qui tient sans se dénaturer, une empreinte familière et rassurante. De la gamme Oud c’est Stallion que je préfère.

19 januari 2026
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Cher Michel,

Nous sommes ravis d’apprendre que nos fragrances ont su captiver votre attention et éveiller en vous une sensation à la fois rassurante et familière.
Nous espérons avoir le plaisir de vous retrouver très bientôt pour vous faire découvrir nos prochaines nouveautés et vous accompagner dans de nouvelles expériences olfactives.

Maison Crivelli

Betygsatt 1 av 5 stjärnor

AVOID!!!!!

AVOID!!!!!

Placed an order directly from the website given they offer free shipping over €100. Spent over €370 on the product when I got a email to confirm package has been shipped I tracked 2 days after to only be sent an email from DPD to say I need to pay custom tax. I forwarded that to customer services which clearly no response via any of their portals. I had no choice but to pay £75 in order to receive the package. Over €470 spent if I knew that customer services was that disgusting would have never ordered from there website. Best advice purchase from a UK retailer. As of today no response to my emails from customer service.

11 december 2025
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Dear James,
We are truly sorry to hear about your experience. In order to look into this matter more closely and prepare a small gesture on our side to restore your confidence in our Maison, we would kindly invite you to share your order number with us.
Please rest assured that Maison Crivelli fully covers all customs duties for orders shipped to the UK, in line with the seamless experience we strive to offer our clients. Should you have received a payment request from DPD, this appears to be an error on the part of customs or the carrier, and we will of course escalate this matter internally.
We remain at your disposal and look forward to assisting you further.
Maison Crivelli Team

Betygsatt 1 av 5 stjärnor

False confirmations, broken promises, and no accountability

I placed my order on 5 December (over €100). The parcel was shipped but never left France and was returned to Maison Crivelli, which is clearly shown in the tracking information.

After several days of being ignored via email and the online contact form, I finally received a response only after contacting the brand on Instagram. I was told the issue would be handled. A customer service agent, Leila, personally assured me that she would monitor my order, provide updates, and resolve the situation. I was even told an apology gift would be included.

On Monday, 15 December, I was explicitly confirmed in writing that my order would be reshipped, that it was already with their logistics team, and that I would shortly receive confirmation and a new tracking number. Today is 18 December, and since that message there have been no updates, no tracking number, and no further replies to my emails.

There has been more than enough time to resolve this issue since the order was returned to them, yet no action has been taken. As of today, I have no order and no refund, while my money remains with the company.

For a brand that presents itself as luxury, this level of service is unacceptable and unprofessional. Making written confirmations and then failing to follow through shows a serious lack of accountability.

I strongly advise others to be cautious when ordering online from Maison Crivelli. If something goes wrong, do not expect reliable support or honest communication.
***no complaints about perfume, it’s really nice and very unique. All review is about shopping experience***

18 december 2025
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Dear Jelena,
We are truly sorry to hear this unlucky experience with your order.
After an internal verification with the team, we are delighted to confirm that you have received a replacement order with a small gift inside, as a gesture of apologies and we hope you are now enjoying your olfactory discovery.

We would like to offer our sincere apologies for the inconvenience caused. We would also like to inform you that our processing times were recently impacted by adverse weather conditions, as well as by significant carrier congestion during the year-end holiday period.
We are fully aware that this situation does not reflect the standards of quality and service we strive to provide to our customers.
However, rest assured that our internal team has been informed of the situation and we will make every effort to improve our processes and to ensure that this type of incident does not occur again in the future.
We sincerely thank you for your patience and understanding.
Should you require any additional information, we remain entirely at your disposal.
Maison Crivelli Team

Betygsatt 1 av 5 stjärnor

Gestion de commande désastreuse

Maison Crivelli ou l'art de se donner des airs de grande maison de luxe pour un service digne d'un amateur en dropshipping. Tout commence par un premier code promo invalide (soi-disant à cause d'une "refonte du site"), suivi d'un deuxième code tout aussi inutile, pour finir par une demande d'annulation de ma part envoyée dans la minute et ignorée pendant 5 jours. Le clou du spectacle ? Quand ils daignent enfin répondre après avoir expédié le colis de force malgré ma rétractation, c'est pour justifier leur silence par "la moitié de l'équipe est tombée malade". Une épidémie foudroyante, j'imagine ? Je ne savais pas qu'il fallait un régiment entier pour cliquer sur "Annuler" dans un back-office Shopify. Ne vous fiez pas au marketing léché: au moindre bug, le service "premium" s'évapore, on tente de vous manipuler pour fermer vos litiges et vous vous retrouvez à batailler pour récupérer votre argent. Bref, leurs parfums ont peut-être du caractère, mais leur service client, lui, n'a aucune odeur.

27 november 2025
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Svar från Maison Crivelli

Cher client, nous regrettons sincèrement que votre expérience avec Maison Crivelli ait généré autant de frustration et de déception.
Nous comprenons parfaitement que les difficultés rencontrées, qu’il s’agisse de l’utilisation de codes promotionnels, des délais de réponse ou de la gestion de votre demande d’annulation, aient pu altérer la perception que vous aviez de notre Maison.

Concernant votre commande, votre demande d’annulation est effectivement intervenue alors que celle-ci était déjà engagée dans le processus logistique. Dans ce contexte, et conformément à nos conditions de vente, l’expédition n’a malheureusement pas pu être interrompue. Nous reconnaissons toutefois que le délai de réponse a pu accentuer votre insatisfaction, et nous le regrettons sincèrement.
Nous tenons également à préciser qu’un litige de paiement a été ouvert avant le retour effectif de la commande, ce qui a complexifié le traitement du dossier, malgré la poursuite de nos échanges et de notre accompagnement.
Chez Maison Crivelli, nous sommes profondément attachés à offrir une expérience à la hauteur de nos engagements, y compris lorsque des situations imprévues surviennent. Nous sommes désolés que cela n’ait pas été votre ressenti et prenons votre retour avec la plus grande attention.
Nous restons bien entendu disponibles pour poursuivre les échanges de manière constructive et finaliser ce dossier dans un cadre serein et conforme à nos procédures.

L'équipe Maison Crivelli

Betygsatt 1 av 5 stjärnor

Oud maracuja qui ne sent même pas 2h

Oud maracuja qui ne sent même pas 2h
Au prix vendu c’est de l’arnaque
Il a sûrement dû être reformulé ou je suis tomber sur un mauvais lot
Beaucoup de personne disent qu’il a perdu en tenue

4 december 2025
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Svar från Maison Crivelli

Cher client, merci pour votre retour et pour le temps que vous avez pris pour partager votre expérience.

Notre iconique fragrance Oud Maracujá n’a subi aucune modification de formule : elle reste parfaitement inchangée, préservant l’intégrité et l’essence de la composition originale. La perception de la tenue peut en effet varier selon la peau, l’environnement et le mode d’application.

Pour toute demande d’authentification, nous rappelons que l’authenticité de nos produits est garantie uniquement pour les achats effectués auprès de nos revendeurs autorisés, vérifiables via le store locator de notre site. Si votre achat a été réalisé en dehors de ce circuit, nous ne pouvons malheureusement pas garantir l’authenticité, ce qui pourrait expliquer une expérience olfactive différente.

Nous vous invitons à contacter notre service client à info@maisoncrivelli.com avec la preuve d’achat et, si possible, des photos du flacon et de l’emballage, afin que nous puissions vous assister plus précisément.

Team Maison Crivelli

Betygsatt 1 av 5 stjärnor

A Fuir…!

Cela fait maintenant une semaine que j’aurais dû recevoir ma commande. Depuis jeudi dernier, je multiplie les allers-retours entre le bureau de poste et le centre de tri où mon colis est censé se trouver, mais personne n’est capable de me donner la moindre information. Le service client se contente de me demander de patienter, ce qui devient insupportable.
Franchement, pour une maison qui se veut prestigieuse, le fait d’avoir monté son site sur Shopify en dit déjà long. Si je n’obtiens toujours aucune réponse de leur part, je compte déposer plainte pour escroquerie.

19 november 2025
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Logotyp för Maison Crivelli

Svar från Maison Crivelli

Cher Sebastien,

Nous tenons à vous présenter nos sincères excuses pour l’expérience rencontrée lors de la livraison de votre commande.

Nous sommes pleinement conscients que des difficultés de livraison peuvent impacter significativement l’expérience en ligne. Soyez assuré que les informations relatives aux retards ainsi qu’aux contraintes logistiques ont déjà été transmises aux équipes concernées par notre service client.

Dans une démarche constante d’amélioration, nous attachons une grande importance aux retours de nos clients. Chaque avis nous permet de repenser nos processus et d’évoluer afin de répondre toujours mieux à vos attentes, merci pour nous donner cette possibilité.

N'hésitez pas à nous recontacter si vous souhaitez faire une nouvelle experience en ligne, nous serons ravis de vous offrir un petit cadeau comme geste d'excuse et notre service client traitera votre commande en priorité.

Maison Crivelli

Betygsatt 1 av 5 stjärnor

Je fait un comande je choisis livration…

Je fait un comande je choisis livration express 10e j ai envoiez ou moins 10mail et pa un repons en plus meme pa numero contact c est normal?

17 november 2025
Omdöme utan inbjudan
Logotyp för Maison Crivelli

Svar från Maison Crivelli

Chère Anna,

Nous vous remercions pour votre patience et vous présentons nos sincères excuses pour la situation rencontrée avec votre commande.
Dès votre signalement au service client, le suivi a été transmis aux équipes concernées afin de répondre au mieux à vos attentes et d’apporter les vérifications nécessaires. Soyez assurée que nous mettons tout en œuvre pour éviter qu’une telle situation ne se reproduise à l’avenir.

N'hésitez pas à nous recontacter avant votre prochaine commande en ligne, nous serons ravis de vous offrir un petit cadeau en geste d'excuse!

Maison Crivelli

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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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