Biggest part of SaaS business is customer service. Mark from MailerSend shows great CS response. He help me embark on trying MailerSend for evaluation purpose, and definitely move to paid plan so... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Reviewed my first send, where MailerSend was concerned that I had some bad email addresses on my list. It was an error on my part, so they have now been removed. It's refreshing working with a team th... Se mer
Biggest waste of time. After investing months and money into a system I built to solely use Mailersend, now they are coming up with stupid requirements that have nothing to do with anything. Do you ha... Se mer
It does what its designed for. No problems using the smtp relays and technical services. Support is super fast, there are warnings and hints regarding the reputation so you can react fast changes occ... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MailerSend is a hassle-free transactional messaging service designed so that developers can integrate transactional email and SMS quickly and effortlessly into their stack. Intuitively designed so anyone can contribute, with a powerful sending infrastructure and flexible payment plans that empower you to scale your sendings quickly. With over a decade of deliverability expertise, and inbuilt email verification, you can rest easy knowing your sender reputation will remain intact. Plus, premium features including sender identities, dedicated IPs and priority support make for an advanced, comprehensive solution. Get started for FREE with 500 emails per month, then upgrade for as little as $7/month for up to 5,000 emails!
Kontaktuppgifter
228 Park Ave S PMB 54955 New York, 10003-1502, New York , USA
- marketing@mailersend.com
- mailersend.com
4,2
Bra
211 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt responses
Prompt responses, very helpful in sorting out issues and giving directions. I was pleasantly surprised how easy their platform is to use.
1 maj 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
So happy to hear you're having a smooth experience with the platform and that everything is working well for you. If you ever need any more help or have more questions down the road, just let us know, we're always here to support you!
Svar från MailerSend, Inc.
Thank you for sharing your experience Ben! <3 If you ever need anything else, you know where to find us!
Great experience
We're a saas platform based in Ireland, using them for a few years, great support and zero technical issues.
28 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thank you for being with us for the past few years and sharing this awesome feedback Adrian! 😊 Can’t wait to see what you'll accomplish in the future!
fast customer service
the customer support was super responsive and were able to help me with my query right away, would highly recommend Mailersend!
23 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thanks so much for the kind words Venu! We’re so glad to hear our support team could help you right away. We really appreciate the recommendation and are here anytime you need us! 💙
Reliable Platform with Outstanding Support
We had a great experience with MailerSend! The support team, especially Mark, was incredibly responsive and helpful during the approval process. He took the time to understand our business model and made the onboarding straightforward. The platform itself is intuitive and perfect for our transactional email needs. Looking forward to growing with MailerSend!
23 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
And we’re looking forward to seeing you grow! 😊 Thank you so much for the awesome feedback and for choosing us. It really made our day to hear that MailerSend is the perfect fit for your transactional email needs. If you ever need anything else, we’ve got your back!
The upgrdae process was so qucik and i…
The upgrdae process was so qucik and i appreciate the efforts of Mr. Mark in upgrading my account.
22 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Hey Sophia! Great to hear the upgrade process went smoothly, we’re super excited for you to enjoy all the new features. If you ever need any help down the line, just give us a shout! ☺️
Support team is the reason why im…
Support team is the reason why im upgrading.. Great job guys!!!
18 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Wow, we’re so happy to hear that our support team has made such an impact. Thank you for the kind words and for trusting us with your upgrade, you won't regret it! 😉
Ben responded quickly to my account…
Ben responded quickly to my account problem. He made a suggestion to answer my question. I tried his suggestion and ran into a problem. He again responded quickly and accurately to help me find my answer. MailerSend tech support gets a 5 star from me today. I am a new customer on the Hobby plan. FYI-I am not a paid customer yet, but I am very impressed with the help I received today. Thanks Ben.
17 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thanks so much for the great feedback and welcome onboard John! 😊 We’re super happy to hear that we could help you get things sorted out quickly and that you’re having a positive experience with MailerSend. We’re really excited to have you with us, and if you ever need any more help or have questions, don’t hesitate to reach out!
Great service
Great service! Easy setup, fast support, and everything works smoothly. Highly recommended!
9 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thank you so much for the lovely review, Franz! 😊 We’re thrilled to hear that MailerSend is working well for you. It's fantastic to be part of your journey, and we're here anytime you need us!
MailerSend have one of the most caring…
MailerSend have one of the most caring customer service teams I've ever encountered.
They did help me in every single problem I had during the configuration and when on production.
I definitely recommend them
8 april 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thanks so much for the fantastic review! 😊 We're so happy we could be there for you and make everything smoother along the way. Your recommendation means the world to us! If you ever need help again or have more questions, don’t hesitate to reach out, we've got your back!
Great costumer support and services
26 mars 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thank you for sharing your experience, Louise! We're so happy to hear you're enjoying MailerSend, and we're always here if you need anything else!
Fast, simple, reliable
Fast, simple, reliable
Very fast support, works in a few clicks and does absolutely everything it's supposed to.
Keep it up!
25 mars 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
This makes us so happy, Olivier! 😊 We’ll definitely keep it up and continue making it even better for you. Thank you for sharing your experience and if you ever need anything else, you know where to find us!
They refused to work with me with no explanation!
I’m currently developing a SaaS project and was looking for a transactional email service to handle user interactions. I decided to give MailerSend a try. The UI was intuitive and the setup process went smoothly. However, they asked me to complete a form detailing my project for verification purposes, which I took seriously and filled out thoroughly.
Unfortunately, they came back with a firm refusal and restricted my account without providing any specific reason. I reached out to their team for clarification, but their response remained vague and unhelpful. I also took the time to carefully read their Terms of Use, and my project did not in any way violate their guidelines.
Overall, it was a disappointing experience, especially since I had already integrated MailerSend into my codebase and had to rewrite everything to switch to a different provider.
23 mars 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thank you for sharing your feedback. We understand your frustration and would like to clarify that our verification process is in place to ensure the safety and security of all our customers. After reviewing your account, unfortunately, we weren't able to proceed as it didn’t align with our Terms of Use and Anti-Spam Policy. We wish you the best with your project and hope you find the right solution for your needs.
I’m really happy with Mailersend
I’m really happy with Mailersend – the features are spot on, pricing is fair, and everything works smoothly.
What impressed me most is the lightning-fast and knowledgeable support. I got helpful, expert replies within minutes. Can’t recommend it enough!
18 mars 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thanks so much for the great review, Jan! 😊 We're super happy to hear everything is working well for you and that our support team was there to help quickly. We really appreciate your kind words and are grateful to have you as part of the MailerSend community!
Excellent service
Prompt response, very patient, detailed explanation
12 mars 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Thank you so much for the awesome review! We’re so happy to hear you had a great experience with our support team. If you ever need anything else, don't hesitate to reach out!
If you looked up the legal definition…
If you looked up the legal definition of Fraud by False Representation, you would see MailerSend. Even the name is misleading.
We wanted a cheap solution for transactional emails used internally. Clearly that was too much of an ask. They throw at you the SMTP relay credentials for you to plug into your application, & it doesn’t authenticate.
Nothing works with this company. Of course, they did the standard deflection practice that all staff use when they know that their product is s*** but can’t admit it by way of stating that “we have had no other complaints”, clearly not realising they have a Trustpilot profile with a one-star rating.
They then expect you to troubleshoot their product, like I have the time to do that. Unless a company is willing to pay me for my time, I will not troubleshoot another companies product. I design software myself, I would not dream of asking an end user to troubleshoot any software I design.
They even replied to their review claiming it works despite the mass of one-star reviews claiming the opposite.
Poor product, poor “support” staff. We closed our account within 24 hours.
24 februari 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
We’re sorry to hear about your experience. Our team tested the provided SMTP credentials and confirmed they were working correctly. We also shared troubleshooting steps and were actively working with you toward a solution, but we understand your decision to close your account.
We always aim to assist as best we can and appreciate you giving MailerSend a try.
they stopped processing our emails…
they stopped processing our emails because our misspelled their account names, and wanted us to pay for another address validation service to continue processing
14 februari 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Hi Péter, we understand how frustrating email deliverability issues can be. Your account was flagged due to a high bounce rate, which impacts sender reputation and email performance. We take deliverability and compliance seriously to ensure the best experience for all users. That’s why we recommend using email validation methods, such as CAPTCHA on forms or a verification tool of your choice.
If you’d like to discuss this further, feel free to reach out, we’d be happy to assist.
Le support est beaucoup plus réactif…
Le support est beaucoup plus réactif que chez Mailjet.
12 februari 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Merci beaucoup pour votre avis! 😊 We’re so happy to hear you’ve had a great experience with our support team. We’ll always be here whenever you need us!
Terrible Ethics!
Terrible Ethics!! Terrible Customer Service. They will increase their price and auto charge your card and not give you a credit back. Terrible.
10 februari 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Hi Adam,
Thank you for your feedback. Our paid plans renew automatically as outlined in our Terms of Use, and we sent prior communication regarding the price adjustment to all our customers. We completely understand that unexpected charges can be frustrating, and we always aim to be as transparent as possible about our policies.
If you have any further questions or concerns, feel free to reach out. We’d be happy to clarify anything.
Cesar is the best customer service to…
Cesar is the best customer service to help resolve my problem
6 februari 2025
Omdöme utan inbjudan
Svar från MailerSend, Inc.
Love hearing this! Cesar will be so happy to know he could help. Thanks for sharing your experience with us! 💙
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