Bogus website they never even let u win the daily spin never mind complimentary free spins Never will anything evn with wagering Robbing
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Se mer
Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Se mer
Företaget har svarat
Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getti... Se mer
Företaget har svarat
Företagsinformation
Om Magical Vegas
Skrivet av företaget
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!
Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.
Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Kontaktuppgifter
1,5
Mycket dålig
216 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Joke do not use this site it’s…
Joke do not use this site it’s terrible customer service is a joke aswell took 3 hours of them cutting me of to tell me we’ll sort your money in 15/16 days what a joke terrible site be warned
17 oktober 2022
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What has happened to magical vegas I…
What has happened to magical vegas I had trouble logging in and when I did actually log in my balance was zero and it shud if been around £40 ??? Has anyone else had issues today??
17 oktober 2022
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Avoid
Awful site I used to love it but not anymore,they give you free spins on the promotion but don’t tell you which game it’s on you have to try them all and none of them work plus it’s 50x wagering not worth bothering with ,try and email them and get a reply if you are lucky six weeks later ,just to add they have since blocked my ability to make a deposit not just on here but also on their sister sites have asked the others why but had no reply from any of them just rude
29 september 2022
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Svar från Magical Vegas
Hi Chris,
Thank you for your review of Magicalvegas.com. We would like to apologise for your disappointment with not enjoying your gameplay on your recent visit.
Your concerns have been passed on to Magical Vegas Online to look into. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.
We really hope that your next visits to Grosvenor Casinos are positive. We will be working hard to make sure of this.
Regards
Andrew
The Magical Vegas Team
Do not listen to the negative reviews
Do not listen to the negative reviews. I baked £13000 in total in one day then another £2300 the next day. The ID checks took longer than normal but that was down to me not submitting the correct things. Once verified the money was in my bank with 2 hours , all three times! Excellent site and would defo recommend
27 september 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Steve,
Thank you very much for your review of Magical Vegas Online. We’re very happy to hear that you enjoyed playing the games and won.
We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.
Regards
Andrew
The Magical Vegas Team
Torreslou9 here great site
Torreslou9 here
Absolutely great site no issues at all
I think people lose and then start blaming the site which is ridiculous I started off losing then had a nice run and was up £20 or £30 I continued playing lost £20 and ended £10 up.
I could have won £30 buy I chose to carry on that's not the sites fault is it !!
Anyway I will be back again tomorrow
Thanks Magical Vegas I really enjoyed playing your games
3 september 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Torreslou9,
Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you enjoyed your gameplay on the website.
We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.
Regards
Andrew
The Magical Vegas Team
Well just like the rest of the reviews…
Well just like the rest of the reviews on here I am also not happy with this site . Can not even reply to them by there email links keeps saying invalid address . The game play sucks keeps lagging freezing the reels don’t fall right not a very enjoyable game site to play they have a bad server you think it being a uk base site it would not have this problem gay spins was the same they mite be the same they both have the same platform and same issue. If you play and win the first time your sign up take the money as after that they just take take take .
21 augusti 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi there,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with site issues.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Customer Experience Team
Shocking site,deposited over £150 on…
Shocking site,deposited over £150 on one game and it took my money had one win of £19.20 never had a bonus never had a feature,this has happened on quite a few games I've played on this site! I'm well out of pocket never had issues on other casi of sites,so I would avoid save your money play elsewhere!
6 augusti 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi John,
Thank you for taking the time to review Magical Vegas. We're sorry to hear of your recent experience with our games.
We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors.
If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
Kind regards,
Lucas – Customer Experience Team
Well...I most definitely won't be…
Well...I most definitely won't be signing up to this site after all the reviews. They can't all be wrong complaining about the same issue. Site needs reporting
27 juli 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi there,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with the website.
If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.
We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.
Kind regards,
Lucas – Customer Experience Team
I deposited funds went to play games to…
I deposited funds went to play games to be told my account had been closed. Lost my funds and emailed them 5 day's ago still no reply
6 juli 2022
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Svar från Magical Vegas
Hi Malcolm,
Thanks for taking the time to review Magical Vegas online. I am sorry for any frustration caused regarding your account.
If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.
Kind regards,
Gemma
Magical Vegas Team
AVOID
AVOID. Takes your money but then blocks your game when you eventually get free spins. Yesterday I git 2 out of my 15 free spins on fluffy favourites. I still can't access any fluffy games today. I contacted the email given on here to be told it will be sorted soon. Don't use this site.!!!
28 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Julie,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with using your spins.
If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.
We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.
Kind regards,
Lucas – Customer Service Team
Crashing site…
After reading the reviews I can confirm the same happened tome. The site crashed and is currently unavailable to access
18 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi there,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with being unable to access the website.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team
Up date on my review on the 9th June
Up date on my review on the 9th June. I have now been refunded on my deposit. Well done magicalvegas.
16 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Gorgee,
Thanks for taking the time to update your previous review. We're happy to hear that your issue has now been resolved and would like to apologise again for any frustration caused during the process.
If we can help with anything else, please just email us at reviews@rank.com.
Kind regards,
Gemma
Magical Vegas Team
I've played slots went to cash out throw me off line and now says site not available
Don't play on this site I've learnt the hard way
15 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Bryan,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with issues with being kicked out.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team
This site is the worst site I have ever…
This site is the worst site I have ever been on I won a few days ago and it took my money I have never claimed any promotions the sire crashes all the time it takes ages to get logged in something needs to be done surely you can see all these people complaining but still nothing gets done
7 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Brenda,
Thank you for taking the time to review Magicalvegas online. We're sorry to hear of your frustration with technical issues.
We will make sure your feedback is passed on to the online team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.
Regards
Andrew
This site is the worse site I have ever played they are scammers
This site is the worse site I have ever played and I play a lot of casino site and this one is just scammers , I deposited 20 pound and had a bonus of .£2.50 I was playing my game and I was winning and I was playing my game and I had won quiet a big sum of money I win £1,864 and I was still playing and I must of spun the game about three times after winning and then all of a sudden my balance went to nothing I was disgusted so I tried to call the live phone chat and as always never working , so I got in touch with live chat and I explained the situation and they said they forfeited the money for wager so I said what £1,864 for £2.50 anyway I was getting no where with them they wasn’t interested so I looked on the terms and conditions and it stated if you don’t pay the wagering requirements with seven day they forfeit you money so I went back to live chat and explained it again they was not interested at all they wasn’t giving me my winnings I was just getting nowhere with them , they are scammers how can they take your money you won and especially a big amount ,I have played a lot of casino sites and I have never had a casino site ever do this and I have won big before , they take your money and steal it they should not be allowed to do that and get away with it they scammed me and their is nothing I can do , about it but they should not be allowed to do this to people but if you win small the they don’t take it and if you win big amount they take all your winnings which is disgusting and something should be done about this site they should not be allowed to do this and as for the site it always crashes no live phone chat as they say they have cause it’s never working they are the worse site and scammers I have ever known never met a casino site like it
6 juni 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Ann,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with the issues you had playing on our site.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team
This is the worst casino online or…
This is the worst casino online or close to it.no one answers live chat,phone number not working no reply to emails disgusting.I joined on wednesday by invite from another casino.I put £250 in i layed slots for about 20 minutes a locked my account.said contact cs but they are non existant there is no online support.I urge everybody never use this casino it is so so bad.I wish i would have read the revues on trust pilot first before i deposited.The reviews on trust pilot for this casino are scandalous a a disgrace if i was this casino i would be embarrised treating customers with distain.Well magical vegas do you think yor keeping the £225 i had left of my deposit,we will see about that wont we you scammers, sean foxcroft
27 maj 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Sean,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration and disappointment.
We will make sure your feedback is passed on to the accounts team to review this. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case
This site constantly crashes with…
This site constantly crashes with internal server error and when your playing a slot and this happens , it will not take you back to the game you were playing …. It starts a whole new game which is a joke ! It seems to happen a lot if your on a feature in a slot and also that long ass “ are you having fun “ message is annoying when it pops up in the middle of a slot spinning or feature .
Their server is obviously poop which works in their favour cos the more people get frustrated the more they lose . I’ve noticed as well a few pound here and there disappears when u log back in from this error .
They should not be allowed to let people use the site until they fix their server errors . It’s not a one day thing “ it’s all the time !!! “ and to log back in you need to clear your browser history . It’s all long …. Wastes ur playing time and puts you in a bad mood which ain’t good when ur gambling .
SORT UR SITE OUT !!!!!
30 april 2022
Omdöme utan inbjudan
Svar från Magical Vegas
“Hi Dylan,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with the site constantly crashing.
Your feedback have been passed on to the Magical Vegas team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.
We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.
Regards
Deana.
Greediest site Ive ever played on
This is by far the greediest site I have ever played on. Ive played several times and always takes over 100 before free spins then pays out ridiculously low winnings. £140 in, £5 out. Shocking. Wont be back.
29 april 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi D,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with the site.
We will make sure your feedback is passed on to the Magical Vegas team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.
Regards
Deana.
Avoid this site
Same problem deposited £25 to try the site and won a bit. I’ve withdrawn some but didn’t get a text or email about the withdrawal compare to the other site, which is a little bit suspicious. Carried on playing with my left balance but when I lost everything and just about to use my £25 bonus then the site crashed and I can’t log in anymore. This site is not even worth 1 star. Don’t care about the bonus just give me my withdrawn money.
28 april 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Trish,
Thank you for your review of Magical Vegas. We would like to apologise for your disappointment with any issues you have had on our site.
If there is anything further that you would like us to address, or if you would like to discuss your concerns in more detail so it can be investigated, please just email us at reviews@rank.com and with the relevant details so we can look into this in more detail.
We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.
Many thanks,
Lucas
Are you a scam site ?
I don't think I need to add to the long tale of woes that this site brings !!!! I am just so incenced at the crashing .....the balance going missing.....the loss of a withdrawal.....need i go on !!!! Needs investigating further
27 april 2022
Omdöme utan inbjudan
Svar från Magical Vegas
Hi Mandy,
Thank you for your review of Magical Vegas. We would like to apologise for your disappointment with any issues you have had on our site.
If there is anything further that you would like us to address, or if you would like to discuss your concerns in more detail so it can be investigated, please just email us at reviews@rank.com and with the relevant details so we can look into this in more detail.
We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.
Many thanks,
Lucas
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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