Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Se mer
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Se mer
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The product offered by this company is well thought out and made. I purchased a case for my galaxy S26 ultra and love the way it fits around the phone, adding a nice grip and feel, while keeping... Se mer
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Företagsinformation
Skrivet av företaget
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktuppgifter
719 S Los Angeles St, 90014, Los Angeles, USA
- info@1lss.com
- magbak.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love the case and the new design
I love the case and the new design, customer service it’s amazing and the company makes sure that the product meets your expectations. I will definitely keep using there cases! I have been using magbak for around 6 years no other case has been this amazing
23 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Genaro,
Reading this made our day, 6 years is an incredible run. Really glad the new design is hitting the mark and still delivering the experience you’ve come to expect from us.
It also means a lot to hear the support team has been there for you along the way. That consistency matters just as much as the product itself.
Appreciate you sticking with us and trusting us all this time.
MagBak Team
Excellent customer service
Love their cases and the customer support is excellent! I've had a couple small pieces break and they have always been quick to send replacements! 10/10 would recommend
23 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Alex,
This is awesome to hear, really appreciate you sticking with us. Glad the cases have been treating you well and that the team has been quick to get those replacement parts out whenever needed.
That’s exactly how it should work, simple and hassle-free.
Thanks a ton for the recommendation!
MagBak Team
Had an issue with a sanitizer but the team at Magbak resolved it very quickly! They respond fast and was able to ship out a replacement immediately. Amazing customer service!
Had an issue with a sanitizer but the team at Magbak
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Chris,
Really appreciate you sharing this. Glad the team was able to jump in quickly, respond fast, and get a replacement on the way without any back and forth.
Thanks again for the awesome words and for giving us the chance to make it right.
MagBak Team
Customer service and products are high quality!
The products are high quality! The magnets hold my 17 pro firmly on any metal surface. To boot, the customer service team is amazing also.
16 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Case,
This was a great one to read, thank you for taking the time to share it. Really glad to hear the magnets are doing exactly what they’re supposed to and keeping your 17 Pro locked in wherever you need it. That’s the kind of confidence we design for.
Also appreciate the shoutout to the team. We put a lot into both the product and the support behind it, so it means a lot when both stand out.
Thanks again for the support!
MagBak Team
The case is fantastic
The case is fantastic, strong and sturdy. Magnet attaches really well and better than all I’ve tried before. The ring spot broke but they sent me a replacement. Fantastic case and fantastic customer service. I have multiple friends with them and we won’t go to another case anytime soon.
1 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jason,
This was a great one to read, thank you.
Glad the case is holding up strong and that the magnets are doing their thing better than the rest you’ve tried. Sorry about the ring spot breaking, but happy we could get a replacement out to you quickly.
Also… getting your friends on board too? That’s next level 😄 We really appreciate the support.
MagBak Team
Great case and great customer service
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey John,
Short and perfect, we’ll take that all day.
Really appreciate you!
MagBak Team
Great Products
My wife and I have been purchasing Magbak cases for our last three iPhones. We love the strength of the magnetic cases and the protection these cases provide. We have run into a few minor issues with the iPhone 16 Elite cases, Magbak customer service has helped rectify the issues quickly. We will continue to do business with this company.
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jason,
Three iPhones in, that’s some serious loyalty. We don’t take that lightly.
Really glad to hear the cases have been doing their job with both protection and that magnetic hold. And while those small hiccups with the iPhone 16 Elite aren’t ideal, I’m happy the team was able to jump in quickly and get things sorted for you.
Appreciate you and your wife sticking with us over the years, that kind of trust means everything on our end.
MagBak Team
Just an awesome company to deal with…
Just an awesome company to deal with and huge on customer service
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Mark,
That’s exactly the kind of reputation we hope to earn really appreciate you putting it that way.
We try to keep things simple, helpful, and human on the support side, so it’s great to hear that came through.
Thanks for sharing this!
MagBak Team
Spectacular quality products
Spectacular quality products, but what keeps me coming back as a customer is the customer service provided. They met all of my needs and communication was always prompt.
20 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Matin,
“Spectacular” is a tough word to live up to. We really appreciate you saying that.
Even more glad to hear the support side is what keeps you coming back. That’s the part we never want to miss, and it sounds like the team delivered with clear, quick communication.
Thanks for sticking with us, it doesn’t go unnoticed.
MagBak Team
Quality products and amazing customer service
Quality products and amazing customer service, something you don’t see with companies nowadays.
14 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Travis,
That’s a big compliment, thank you.
We put a lot of effort into both the product and the support side, so hearing that it stands out (especially these days) means a lot to the whole team.
Really appreciate you taking a moment to share this.
MagBak Team
I truly enjoy my magbak case for my s25…
I truly enjoy my magbak case for my s25 ultra. Pinky pillow broke after a while and I reached out to through Facebook and they took care of me. I received 2 Pinky pillows in the mail shortly after our interaction. My case ended up cracking slightly recently and I received the same treatment . They stand behind their warranty and are very quick to respond on Instagram and Facebook. I would recommend this product.
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Rich,
This is the kind of experience we aim for, so it’s really great to hear it played out that way for you.
Sorry you had a couple of bumps with the pinky pillow and the case itself, never ideal but I’m glad the team was able to step in quickly and make it right each time (and getting two pinky pillows out to you is a nice little bonus 😄).
Also appreciate you pointing out the quick responses on Facebook and Instagram, we know how much that matters when something goes wrong.
Thanks for taking the time to share this!
MagBak Team
Excellent magnetic strength, sturdy case & great customer service
I accidentally damaged the button inserts on my case & asked about purchasing replacements. MagBak replied quickly to my question and replaced them at no cost. Great communication & they stand behind their product!
19 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Dan,
This is exactly the kind of message we love seeing.
Accidents happen (those button inserts like to keep things interesting sometimes 😄), so I’m really glad the team could jump in quickly and get you sorted without any hassle.
Appreciate you calling out the magnetic strength and build as well, and even more so for noticing the communication. We put a lot into that.
Thanks a ton for sharing this!
MagBak Team
Good case
Good case, very professional team. Had an issue with my keys not fitting the key tag and they help me refund with no hassle. Their wallet had a beeping issue and they replace it for me with no problems either. Very good experience highly recommend them
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Ahmed,
This was a great read, really appreciate you taking the time to share it.
Glad the team could step in quickly with both the key tag refund and the wallet replacement. That beeping issue can definitely be frustrating, so it’s good to hear everything was handled smoothly on your end.
Thanks again for the recommendation!
MagBak Team
Galaxy S26 Ultra MagBak Elite
I purchased the MagBak Elite for my Galaxy S26 Ultra along with the red accent accessory pack. I was really looking forward to the combination of solid protection and magnetic convenience. However, I was initially quite dismayed when I tried to use my S Pen. After installing the case, I noticed significant interference whenever the pen got near the magnets. Since this was an expensive purchase, I felt disappointed that it didn't seem to work as advertised.
I reached out to MagBak to share my feedback and was immediately impressed by their level of service. To my surprise, they responded quickly and thanked me for the report. Their communication was incredibly friendly and professional, which made me feel valued as a customer right away. They explained that this was a known issue and that their team was already developing a revised version to fix the interference. They even offered to send me a replacement case for free as soon as the update was ready.
I just received the new and improved case, and I am happy to report that the S Pen works perfectly now. I still get to keep the convenience of the magnets along with all the other great features and protection. I am so appreciative of how MagBak handled this situation from start to finish. This is a fantastic company that truly cares about its customers and is willing to do the right thing.
22 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Wendi,
This was a really good read and we get that initial “wait… this isn’t right” moment. Not a great feeling, especially on a new purchase.
Really appreciate you giving us the chance to fix it though. Glad the updated case landed in your hands and the S Pen is now working exactly how it should, with all the features you were excited about in the first place.
Also means a lot that you called out the way the team handled it. That part matters just as much to us.
Thanks for sticking with us through the whole process and for sharing this!
MagBak Team
Highly Recommend
Great product and most important great customer service. Highly recommend and will buy again! A++++
21 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Ryan,
A++++… we might have to frame this one 😍
Really appreciate you calling out both the product and the customer service. That’s exactly the combo we work hard to get right. Love hearing you’d come back for more too.
Thanks for the recommendation and we’ve got you anytime.
MagBak Team
Awesome company and products and you…
Awesome company and products and you can’t beat the customer service!!!! Will continue to buy from this great company.
21 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey there,
Short, sweet, and we’ll take it 😄
Really appreciate the kind words about both the products and the customer service, that combo is exactly what we aim for every day.
Means a lot that you plan on sticking with us. We’ve got you whenever you need us.
MagBak Team
I’ve always loved these phone cases
I’ve always loved these phone cases. Slim, protective, comfortable and extremely versatile! I purchased my second one since I upgraded phones. The case was great but over time it started to peel and the finger pad broke. I was unsure about warranty replacement so I just emailed them from my order email. They responded right away and informed me there was a 1 year warranty. It was just before a year. All I had to do was send pictures and they immediately sent me a replacement at no charge. Excellent customer service, excellent product support!
21 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Monica,
Love hearing you’ve been rocking MagBak across upgrades.
Really glad the team could step in quickly and make the whole process easy once you reached out. That’s exactly how it should feel, simple, fast, and no hoops to jump through.
Thanks a ton for sticking with us and for taking the time to share this. We’ve got you anytime you need us.
MagBak Team
All I could ever ask for!
I got the MagBak Elite case for my iPhone 16 Pro, and I love it! It has all the features that I would normally have to buy as add-ons for any other case I’ve previously used. On top of that, their customer support has been great! I’ve had a few minor issues that needed fixed, and they have been quick to fix the problem with no hassle! Highly recommend MagBak for everyone wanting or needing a case for their phone!
21 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Zachery,
This is exactly what we love to hear. One case doing the job of everything else you’d normally have to buy separately 🙌
Really glad the Elite case is hitting the mark for you, and even happier that the team was able to jump in quickly and get those small issues sorted without any back-and-forth. That’s always the goal, to make things easy and keep you moving.
Appreciate you taking the time to share this (and for the strong recommendation too). It means a lot.
MagBak Team
The MagBak Elite for iPhone 17 Pro Max…
The MagBak Elite for iPhone 17 Pro Max was exactly as described. Product came in on time. One small issue: finger loop tore. I reached out to customer service and they have ensured me a replacement is in the mail. A+++++
17 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey there,
Really appreciate this short, honest, and to the point (our kind of review 😄).
Glad everything arrived on time and lived up to expectations. Sorry about the finger loop tearing, but happy to hear the team already got a replacement headed your way, and that’s exactly how we like to handle things.
Thanks again for the A+++++… we’ll see if we can earn a few more pluses next time 😉
MagBak Team
Exceptional Service and Quality
It takes exceptional service and exceptional quality to convince me to write a review. MagBak hit on both fronts. The charging option for my Tesla is top quality, innovation and elegance. Customer Service went absolutely above and beyond to be both flexible and accommodating in honoring their warranty on my case. They are firmly cemented as my first stop for charging, case, and screen protection accessories.
20 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Vance,
This genuinely means a lot and thank you for taking the time to write it.
Love hearing the Tesla charger hit the mark for you. That “clean and thoughtful” feel is exactly what we’re going for. And on the case side, I’m really glad our team was able to work with you and make things right. We try to be as flexible as we can, because stuff happens.
Also… writing a review isn’t something people do lightly, so the fact that we earned that from you says a lot. Really appreciate it.
We’ve got your back anytime you need us.
MagBak Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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