Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Se mer
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Se mer
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The product offered by this company is well thought out and made. I purchased a case for my galaxy S26 ultra and love the way it fits around the phone, adding a nice grip and feel, while keeping... Se mer
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Företagsinformation
Skrivet av företaget
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktuppgifter
719 S Los Angeles St, 90014, Los Angeles, USA
- info@1lss.com
- magbak.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awesome experience
Awesome experience. Great communication. Speedy response.
28 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Shawn,
Short, sharp, and straight to the point, we like it 😄
Really glad the communication and response time hit the mark. That’s exactly the experience we aim to deliver every time.
Appreciate you taking a moment to share this!
MagBak Team
Super awesome product
Super awesome product
With great, responsive after sales service.
100/10 would recommend you to buy this
“A case that you buy once and never have to worry again”
30 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Daniel,
“100/10” we might have to start using your rating system 😄
Really appreciate you calling out both the product and the after-sales support. That combo is exactly what we aim for, so it’s great to hear it’s landing the way it should.
And that line “buy once and never worry again” that’s the goal right there. We’ll do our part to keep it that way.
Thanks a ton for the recommendation!
MagBak Team
MagBak makes a great case
MagBak makes a great case. I’ve been using them since iPhone 12. The customer service is top notch also. I’m a loyal customer for life.
29 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Sean,
Since the iPhone 12? That’s not just loyalty, that’s basically a long-term relationship at this point 😄
Really glad the case and the support team have both been holding up their end. That’s exactly the standard we try to keep every single time.
Appreciate you sticking with us all these years!
MagBak Team
Very responsive when asked a question…
Very responsive when asked a question and stands behind their product and replacements.
I love their cases and when mine broke I reached out and they corrected the problem in a timely manner! 🥰
28 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Becky,
This really means a lot and thank you for sharing it. Being quick to respond and standing behind what we make is something we take seriously, so it’s great to hear that it came through on your end.
Sorry your case gave out. That’s never a great moment but I’m really glad we could turn it around quickly and get things sorted without any hassle.
Appreciate you sticking with us 🥰
MagBak Team
I got the Galaxy S25 ultra case
I got the Galaxy S25 ultra case, and it's the best case I've ever owned!!! The Quality of build is amazing, the pinky pillow is an awesome touch, you never knew u NEEDED. The screen protector installation is flawless, as well as the lens protector's. I also got a wireless,charging, car mount from them, that is really great too. The customer support...... Dude sends u a personal thank you email, when u purchase..... I had a slight shipping damage issue, and they were quick to get a replacement out to me, no questions asked. They believe in their product, and it shows! You can't go wrong... The case is rock solid!
1 februari 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Chris,
This one was a fun read, thank you for sharing it! We’re thrilled to hear your Galaxy S25 Ultra case is hitting all the right notes. That pinky pillow really does sneak up on you, right? One minute it’s “what’s this?” and the next it’s “I can’t live without it.” 😄
Glad the screen and lens protector installs went smoothly too—that’s exactly the kind of hassle-free experience we aim for. And it’s awesome to hear the car mount is pulling its weight as well.
Really appreciate you calling out the support experience. Shipping issues are never ideal, but getting you sorted quickly (and without a bunch of back-and-forth) is how it should be.
Thanks again for the review!
MagBak Team
I had an issue with my phone case and…
I had an issue with my phone case and customer service handled the replacement without any problems. That being said, this is by far the best case I’ve owned. It protects my phone well…I’ve dropped it getting out of my truck several times and haven’t had a single crack. Thank you for the great product and excellent customer service, always on point.
23 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hi there,
Sounds like your case has been through a few “truck exit tests” and held its ground, exactly what we like to hear.
I’m really glad the replacement process was smooth and that the case is doing its job, keeping your phone safe. That’s what it’s built for.
We’ve always got your back with our one-year warranty, so you’re covered if anything comes up. Thanks a ton for the kind words!
MagBak Team
Great products, even better customer service!
Great products, repeat customer, with the best customer service!
28 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hi Chad,
Now that’s a combo we’re proud of, great products and even better support. Glad we’ve earned a repeat spot with you 😊
Really appreciate you sticking with us!
MagBak Team
The awesome quality and design of…
The awesome quality and design of MagBak case are equally impressive as their outstanding customer service. Their response and resolutions are immediate.
27 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jamal,
Thank you so much for the awesome words! Honestly, our product quality and customer service are always competing to see which one impresses people more, but somehow it always ends in a tie 😉
Reviews like yours keep us going and we truly appreciate it!
MagBak Team
10/10 Recommend
Wonderful company! Great phone case, great quality. Haven't had any problems at all with the case. Easy to use screen protecter as well. The fact that you can mix and match the accessories on it makes it super fun too! Best part about MagBak is their customer service! I lost the pinky piece on the case and they got back to me in a very timely manner and are sending me a replacement with 0 questions asked.
26 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Anna,
10/10… we’ll take that all day 😄
Really glad everything’s been smooth and that you’re enjoying the flexibility with the accessories, that’s a fun part of the experience for sure. And of course, happy we could quickly get that pinky pillow sorted for you. That’s exactly how it should be. And we know once you get used to the pinky pillow you can't go back 😉
Appreciate you taking the time to share this, it means a lot.
MagBak Team
I bought my second Magbak case
I bought my second Magbak case, and there's a reason why this is my second case. It's the best. I've dropped the case a couple times, and my phone is still in perfect condition. So if you want slim protection, this case is for you. Also, the ability to attach this case to any metal surface comes in handy in so many situations you wouldn't even realize until you actually own it. At the gym, on the stove overhead while cooking, on the fridge etc etc... and not to mention the case just aesthetically looks very sleek and cool, and the feel in hand is very nice with that mild rubbery texture for a little extra grip. If you're on the face about buying a phone case from Magbak, get off the fence and just buy one and see for yourself. Don't trust my word, just buy it and trust your own judgement.
26 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Jo,
Second MagBak case… that tells the story better than we ever could 😄
Really glad it’s been doing its job and keeping your phone safe while still staying slim and easy to use. That’s exactly what we’re going for.
Appreciate you taking the time to share this and for coming back for another one.
MagBak Team
Best phone case ever!
I’ve had Magbak cases on three different iPhones now, and I won’t switch to anything else. I use my phone every day around the farm, and this case just makes life easier. The built-in magnets are incredibly strong. I can slap my phone right onto the frame of a tractor or inside the cab and it stays put. No need for bulky phone holders or mounts on the windows. It’s reliable, and built for real world use. If you’re working in equipment or on the go a lot, this case is a game changer.
26 mars 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Lee,
Three iPhones later and we’re still your go-to, that says a lot.
Also, using the magnets on a tractor is exactly the kind of real-world use we had in mind, no mounts, no fuss, just slap it on and get back to work. Love that it’s making your day-to-day a bit easier out there.
Appreciate you sharing this and for sticking with us!
MagBak Team
They put the customer first!
Amazing customer service and really felt prioritized! They know what it means to make and keep a customer happy thank you!
25 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Josue,
Now this is the kind of review we love, short, sweet, and straight to the point. Putting customers first isn’t just a line for us, it’s the whole playbook.
Really glad you felt prioritized, that’s exactly how it should be.
Appreciate you being here and for the kind words!
MagBak Team
Magbak has been a wonderful company …
Magbak has been a wonderful company to do business with. They have answered every inquiry with kindness, respect, and solutions! I will continue to do business with magbak for this reason. Alot of companies don't care about costumer service these days and MagBak does. They've earned my loyalty and recommendation. I love the phone cases and screen/ camera protectors. I highly recommend Magbak
25 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Janice,
This was such a great read and we appreciated it. Hearing that every interaction felt kind, respectful, and solution-focused is exactly what we aim for, so it means a lot to see that come through on your end.
Also love that you called out both the cases and the screen/camera protectors, sounds like you’ve got the full setup dialed in. We’ll make sure to keep earning that loyalty (no pressure, right?).
Thanks again for the recommendation and for choosing MagBak.
MagBak Team
i have bought no less than three of every model
i have bought no less than three of every MagBak case from Day one. My entire family has adopted the strong magnetts in the carr, house, nightstand pretty much ebery where and all over.
MagBack just works anywhere we need it. Mirror on back of locker in middle school. mag back stuck to the locker using front camera. solved. flashlight under the car...magnet...check. video of lower end of go cart. mag back attached to frame and perfect footage. just keep finding more and more uses
3 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Bob,
This honestly made our day!
From lockers to nightstands to go carts, you’re basically stress-testing us in the real world in the best way possible. Love hearing how naturally it’s become part of your family’s setup everywhere.
That “just works wherever you need it” idea is exactly what we’re building for, so hearing stories like this means a lot to the whole team.
Really appreciate the continued support over so many models😍
MagBak Team
Amazing Customer Service
I had an issue with my case and reached out to MagBak to express my concerns. They took the time to communicate with me and resolved my issues promptly. I will highly recommend this company and will continue to do business with them!
25 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Joe,
Really appreciate you taking the time to share this and glad the team could step in, listen, and get things sorted quickly for you.
Thanks for the recommendation and for sticking with us!
MagBak Team
Svar från MagBak
Hey Jonathan,
We’ll take “nothing to say” as a very good thing 😄
Really appreciate the support!
MagBak Team
Outstanding customer support and quick…
Outstanding customer support and quick to reply and resolve issues.
21 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Kit,
Really glad to hear the team was able to get back to you quickly and sort things out without any hassle.
Appreciate you taking the time to share this!
MagBak Team
Had an issue with my case
Had an issue with my case, and they were so easy to talk to, love their product! Was surprised to see it came with a screen protector, case is great! Would definitely recommend.
26 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Sacha,
Really glad you reached out to us and it’s great to hear the team made things easy and got everything sorted without any hassle.
Also love that the screen protector caught you by surprise 😄 always nice to have that extra bit of protection built in.
Appreciate you sharing the love for both the case and the experience and even more for the recommendation.
Thanks for taking the time to write this!
MagBak Team
I emailed support looking for a…
I emailed support looking for a replacement part that isn’t available on their website. They were very receptive and decided to send me it free of charge. How awesome! I will be sending whoever I can to the Magbak site if they need any phone cases or accessories.
15 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Matt,
Really appreciate you reaching out to us about that.
Glad the team could step in and get that sorted for you without any hassle. That’s exactly how we like to handle things when we can.
And sending people our way? That’s the highest compliment we could ask for, we won’t take that lightly.
Thanks again for sharing this!
MagBak Team
Magbak elite case for iphone 16 pro
Magbak elite case for iphone 16 pro. Excellent product and support is top notch. Any time I've had an issue, they are always responsive and provide a quick resolution.
23 april 2026
Omdöme utan inbjudan
Svar från MagBak
Hey Josh,
Really appreciate you sticking with us and giving us the chance to help whenever something came up, that kind of ongoing trust means a lot.
Glad to hear the Elite case is holding up the way it should, and even better that the team’s been able to get things sorted quickly when needed. That’s exactly the experience we aim for.
Thanks for taking the time to share this. It means a lot to the whole team.
MagBak Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.