The gentleman who answered my phone call was very kind and knowledgeable about the Mac Duggal gown I was inquiring about. It arrived in perfect condition the following week, followed by a personal em... Se mer
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I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Se mer
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I was communicating with customer service about trying to make a return and get store credit on a $500 dress and they ghosted me...just stopped responding to emails. Do not buy from them and expect a... Se mer
I found a dress online I loved for my daughter’s first homecoming and they were so helpful in helping me to determine the size we needed. I ordered over the phone and it arrived in just a couple of da... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Kontaktuppgifter
Congress Avenue 801, 33426, Boynton Beach, USA
- madamebridal.com
4,1
Bra
516 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The dress looked poorly on me didn’t…
The dress looked poorly on me didn’t fit right I called. I emailed I did everything possible to return again which I was assured I would no one even responded now I’m stuck with a $600 gown that I don’t need
12 februari 2026
Svar från Madame Bridal
We regret you feel this way about your order which was filled based on your decision to order with the instructions about the size and special order. Madame Bridal is always here to assist you with choosing an alternate dress and is happy to instruct you about what your size is.
Gorgeous
Gorgeous. Thank you for the excellent customer service and delivery. It’s just beautiful!
12 maj 2026
Svar från Madame Bridal
Hi Carolyn, thank you so much for your wonderful 5-star review — we truly appreciate you taking the time to share your experience.
We’re so happy to hear that you love your Morilee 72939 gown. It’s a stunning design, and knowing that it arrived beautifully and met your expectations means a lot to our team. We’re also glad our customer service and delivery process made everything smooth for you. Your kind words and support mean a great deal to us. If you ever need help again—whether it’s styling advice, sizing guidance, or finding another special dress—we’re always here for you.
i placed an order on Saturday May 2 for…
i placed an order on Saturday May 2 for a first communion dress needed on May 9 - Friday May 8 would be 5 business days. i paid 70$ for 5 day shipping. i did not receive the dress until may 11. i’ve asked to return the dress and they keep sending me their return policy - rather than using their words. Terrible customer service - do not buy anything from this company!!They refuse to refund me!!
1 maj 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Dear Sally please check your UPS tracking. This delivery required your signature.
I had a situation where I had paid for…
I had a situation where I had paid for a mother of the bride gown and it was never received at my home and once I spoke to Brad Simon about what had taken place with my order his first response was I will refund your money back to you just let me see what happened with the order. Sure, enough this kind man did just what he said he would do; this is the way business should be handled, and I will recommend this bridal company to everyone I know from now on. Thank you Brad for taking care of me!!!!!!!!!!!!!!!!!!!!!!!!!!
18 januari 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you so much, Nadine, for sharing your experience and for your kind 5-star review.
We’re truly sorry for the issue with your mother of the bride gown order, but we’re very glad we were able to resolve it quickly for you. Brad and our team always strive to handle situations with honesty, care, and urgency, and it means a lot to hear that this reflected in your experience.
Your recommendation and trust in us truly mean everything. If you ever need anything in the future—whether it’s another special occasion dress or assistance with an order—we’re always here to help.
Very dissatisfies that I was unable to…
Very dissatisfies that I was unable to return a dress that cost $440.00.
Now I am stuck with a dress that did not fit and out out all that money. I have learned my lesson not to purchase from this company again. I would not recommend this company to anyone.
26 januari 2026
Wrong color
I ordered my dress in navy blue. They proceed to email me saying that the color is discontinued. So why is it still up on the website. They tell me I can pick between deep red, emerald, or gold/champagne. I pick deep red, they confirm that they changed my dress to deep red. Fast forward I receive my dress and it’s not the color I asked for. They sent me emerald green which wasn’t the color I switched to AFTER telling me the navy blue wasn’t available. I’m extremely frustrated as they sent me what they wanted and not what I wanted 2 weeks before my event. Wouldn’t recommend.
8 maj 2026
Svar från Madame Bridal
Hi dear customer. Our records show you switched to the color that was delivered. We would be delighted to change your order to any available color.
Fast shipping
Fast shipping. Easy to work with. My only complaint would be when I would text, they had no history of our previous messages so I would have to start the whole conversation over every time.
9 april 2026
Svar från Madame Bridal
Thank you so much for ordering Jessica Angel prom dress from Madame Bridal and your five star review.
Amazing customer service
I unfortunately had to refund my first order due to low stock of item. Fortunately for me, i messaged the support phone number and was met with the sweetest customer service. She was patient with me and went out her way to send me similar options to my original order! Overall the best service I’ve recieved ordering from an online store. 10/10✨
29 april 2026
Svar från Madame Bridal
Thank you so much for your wonderful 5-star review! We truly appreciate your patience and understanding during the refund process, and we’re so happy our customer service team was able to help you find similar dress options for your special occasion.
At Madame Bridal
, providing exceptional customer service and personalized support is always our priority. We understand how important it is to find the perfect designer dress online, and we’re committed to making every shopping experience smooth, stress-free, and enjoyable — even when unexpected inventory issues arise.
Your kind words about our support team mean so much to us. We’re thrilled to hear you felt cared for and supported throughout the process, and we’re honored to be considered the best online shopping experience you’ve had.
Thank you again for choosing Madame Bridal
. We look forward to helping you find the perfect gown for your next wedding, prom, formal event, or special occasion! ✨
Outstanding customer service
Outstanding customer service! I found the dress my daughter wanted only a few days before prom. I used the chat function and text to confirm the size & color we needed was in stock before I purchased online. I paid for overnight shipping. I was able to text and get quick responses on order confirmation & shipping info. The dress arrived in KY less than 24 hours after placing the order. I never would have ordered online without the service I received via text. The dress was perfect and the service was too!
29 april 2026
Svar från Madame Bridal
Thank you so much, Adrianne, for your incredible 5-star review! We’re thrilled to hear that your daughter’s Primavera Couture 3638 Dress
arrived on time and was perfect for prom.
At Madame Bridal
, we understand how stressful last-minute prom dress shopping can be, which is why we work hard to provide fast shipping, accurate inventory updates, and responsive customer service through chat and text support. We’re so happy our team could help you confirm the correct size and color and make you feel confident ordering your designer prom dress online.
It means so much to hear that our communication, overnight shipping, and personalized service made your experience smooth and stress-free. Helping customers find the perfect prom dress quickly and reliably is exactly what we strive for every day.
Thank you again for trusting Madame Bridal
for such an important occasion. We hope your daughter had an unforgettable prom night, and we look forward to helping you again for future formal events and special occasions! ✨
Madame Bridal was very quick to respond…
Madame Bridal was very quick to respond and to help me out!
20 januari 2026
Svar från Madame Bridal
Thank you so much, Michelle, for your wonderful 5-star review! We’re so happy to hear you had a great experience with the team at Madame Bridal
.
We’re delighted we could assist you quickly and help you find your beautiful Cameron Blake CB909 Mother of the Bride Dress
. At Madame Bridal
, we strive to provide fast responses, exceptional customer service, and a seamless online shopping experience for every Mother of the Bride and Mother of the Groom shopping for the perfect special occasion gown.
Thank you again for your support and trust in our bridal and formal wear boutique. We hope you feel elegant and confident in your Cameron Blake dress, and we look forward to helping you again for future weddings and special events! 💕
Svar från Madame Bridal
Thank you so much, Susan, for your wonderful 5-star review! We’re thrilled to hear your Ladivine CC408 Dress
arrived so quickly and that you were happy with our fast shipping service.
At Madame Bridal
, we know timely delivery is important when shopping for prom dresses, evening gowns, and special occasion dresses online, so we work hard to process and ship orders as quickly as possible.
Thank you again for choosing Madame Bridal
for your designer dress purchase. We truly appreciate your support and hope you absolutely love your gown for your special event! ✨
The dress I purchased fitted like a…
The dress I purchased fitted like a glove.it was gorgeous and looked exactly like in the picture. Received the dress really fast. Everyone in the wedding wanted to know where I bought it of course at "Madame Bridal"
15 januari 2026
Svar från Madame Bridal
Thank you so much, Ofelia, for your amazing 5-star review! We’re delighted to hear that your Marsoni MV1312 Dress
fit like a glove and looked exactly as expected. There’s nothing better than feeling confident and beautiful in the perfect special occasion dress!
At Madame Bridal
, we work hard to provide high-quality designer gowns, accurate product photos, and fast shipping so our customers can shop online with confidence. We’re especially happy to hear your dress arrived quickly and received so many compliments at the wedding.
Thank you for recommending Madame Bridal
to everyone at the event — that truly means the world to us! We appreciate your support and look forward to helping you again for future weddings, formal events, and special occasions. ✨
J871 Sliver Size-6
It was a good experience. They are fast to respond when you need confirmation if the size or color is still available. Even though the shipping said 10 business days, it came on the sixth business day. So it’s fast shipping.
21 april 2026
Svar från Madame Bridal
Thank you so much, MaMakay, for your wonderful 5-star review! We’re so happy to hear you had a great experience shopping for your Ladivine J871 Prom Dress
for Prom 2026.
At Madame Bridal
, we know how important it is to confirm prom dress sizes and colors before ordering online, so we’re thrilled our team was able to provide quick responses and helpful customer service throughout the process. We’re also glad your silver Size 6 gown arrived even faster than expected!
Providing fast shipping, reliable communication, and beautiful designer prom dresses is what we strive for every day. Thank you again for choosing Madame Bridal
for such a special occasion. We hope you felt absolutely stunning at Prom 2026 and made unforgettable memories! ✨
good logistics
good logistics, it took less than a week for my prom dress to arrive and it was beautiful. although i kept on asking if certain dresses were in stock and the information i was given was not always accurate so it’s always great to double check. but overall i am satisfied with their customer and delivery service :)
21 april 2026
Svar från Madame Bridal
Thank you so much, Isabel, for your 5-star review! We’re thrilled you chose Madame Bridal
for your beautiful Ladivine J903 Prom Dress (Mocha Gold)
.
The J903 gown is such a stunning choice — with its beaded detailing, corset structure, and flattering fitted silhouette, it’s designed to shine at any prom or formal event. At Madame Bridal
, we’re so happy to hear you loved the affordability of the dress and had a great overall experience with us.
We always aim to provide beautiful designer prom dresses, fast shipping, and reliable customer service so every customer feels confident shopping online. Your kind feedback means so much to our team, and we’re honored to be part of your special occasion.
Thank you again for recommending Madame Bridal
— we truly appreciate your support and hope you felt absolutely amazing in your Mocha Gold gown! ✨
Dress was absolutely stunning
Dress was absolutely stunning, and came on time. Shipping was somewhat stressful w a few delays, and I had a hard time keeping in contact about my order
16 april 2026
Svar från Madame Bridal
Thank you so much, Callum, for your 4-star review and for sharing your experience with the Amarra 89339 Leopard Prom Dress
. We’re really happy to hear that your dress arrived on time and that you found it absolutely stunning for your special occasion.
At Madame Bridal
, we always strive to deliver beautiful designer prom dresses with reliable shipping and responsive customer support. We do, however, understand your feedback regarding communication and shipping updates. While delays can sometimes occur depending on designer fulfillment schedules, we recognize how important clear and consistent order updates are—especially for time-sensitive events like prom.
We truly appreciate you bringing this to our attention, as it helps us continue improving both our customer communication and overall shopping experience. Despite the challenges, we’re glad your dress arrived in time and that you were happy with how it looked.
Thank you again for choosing Madame Bridal
. We appreciate your honest feedback and hope to provide you with an even smoother experience in the future!
I got sent the wrong dress and I can’t…
I got sent the wrong dress and I can’t get in contact with customer service
7 april 2026
Svar från Madame Bridal
Thank you, Yessinia, for taking the time to share your feedback. We’re sorry to hear about the frustration you experienced and want to assure you that your order was reviewed carefully on our end.
According to our shipping records, the correct dress was shipped for your order and fulfilled exactly as purchased from Madame Bridal
. That said, we completely understand how upsetting it can feel if something doesn’t look right when it arrives, and we want to help make sure everything is fully clear for you.
We also want to sincerely apologize if you had difficulty reaching customer service. That is never the experience we want for our customers. You can always contact us directly through our customer support line or website chat for faster assistance, and our team is always happy to review your order details, photos, or any concerns in real time.
If you’re still unsure about your shipment or feel something may be off, please reach out again so we can walk through it with you and make sure everything is fully resolved. We appreciate your feedback and the opportunity to improve your experience with Madame Bridal
.
Great Communication!!
When I ordered my Sherri Hill dress, there was a 3-month wait until it shipped, which I was unaware of. They immediately emailed and texted me telling me when it would be delivered and If id still liked to have it delivered. I got the dress in yesterday, and it's absolutely perfect.
10 april 2026
Svar från Madame Bridal
Thank you so much for your kind review! We truly appreciate your patience with the shipping timeline and are glad our team could keep you informed every step of the way. It means a lot to hear that your Sherri Hill prom dress arrived and that it’s absolutely perfect for you—there’s nothing better than that moment!
Meanwhile enjoy your prom dance and have a wonderful memory.
If you ever need anything else, we’re always here to help. Enjoy your beautiful dress! 💕
Amazing customer service, exceptional dress!
I had been hunting for a dress for my daughter. I had placed several orders with other stores that showed 'in stock' but then got cancelled. I'm so lucky I found madame bridal when I did! I chatted with customer service via text and they confirmed they could actually get us the dress. They even price matched for us! The dress shipped quickly and was at our door in three days. The dress is gorgeous and we're so thankful. I would highly recommend them.
9 april 2026
Svar från Madame Bridal
Thank you so much for your wonderful review of Madame Bridal! We’re thrilled we could help you find the perfect dress for your daughter after your experience with other retailers. Our team takes pride in providing accurate availability, fast shipping, and reliable customer service, so it means a lot to hear that our text support and confirmation gave you peace of mind.
We’re also happy we could offer a price match and get your dress delivered quickly—there’s nothing better than seeing a gorgeous dress arrive right on time! Your recommendation truly means the world to us.
Thank you again for choosing Madame Bridal—we hope your daughter loves her dress and has an unforgettable occasion! ✨
Dress is perfect
Dress is perfect! Fits perfect ! Had a great experience with Madame Bridal! Will highly recommend!
9 april 2026
Svar från Madame Bridal
Thank you so much for your kind words and for choosing Madame Bridal! We’re thrilled to hear your dress fits perfectly and that you had a great experience with us. Providing beautiful, well-fitting dresses and exceptional customer service is what we strive for every day.
We truly appreciate your recommendation and look forward to helping you again whenever you need the perfect dress for your next special occasion! ✨
Easy to work with
Easy to work with, friendly staff, very accommodating. Much appreciate al the help.
9 april 2026
Svar från Madame Bridal
Thank you so much for your kind review of Madame Bridal! We’re delighted to hear that you found our team easy to work with, friendly, and accommodating. Providing a smooth, stress-free dress shopping experience is always our goal.
We truly appreciate your support and are so glad we could help. We look forward to assisting you again whenever you need the perfect dress for your next special occasion! 💕
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