The gentleman who answered my phone call was very kind and knowledgeable about the Mac Duggal gown I was inquiring about. It arrived in perfect condition the following week, followed by a personal em... Se mer
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I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Se mer
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I was communicating with customer service about trying to make a return and get store credit on a $500 dress and they ghosted me...just stopped responding to emails. Do not buy from them and expect a... Se mer
I found a dress online I loved for my daughter’s first homecoming and they were so helpful in helping me to determine the size we needed. I ordered over the phone and it arrived in just a couple of da... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Kontaktuppgifter
Congress Avenue 801, 33426, Boynton Beach, USA
- madamebridal.com
4,1
Bra
516 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Dress for a destination wedding
The service was stress free and the consultant was professional.
As the dress was purchased for a wedding overseas and it was a plus size that was needed, so there were alot of logisitcs. I could not have done this with out Simon.
He called designer to locate the item in the proper size and colour. Then had it shipped directly from the designer to their bridal boutique. And then was able to have it shipped to a another address so someone could fly with it.
The tracking number was provided to me following the payment confirmation email. And the dress arrived promptly during the time frame that was given by the bridal consultant.
The dress is now on its way to the Caribbean where they will do the final fitting before the wedding.
I can't say enough good things about this experience. If you shop there, ask for Simon!
30 juni 2026
Svar från Madame Bridal
Thank you so much for sharing your experience, Joyce! We're honored to have been a part of your destination wedding journey. It's wonderful to hear that Simon was able to help coordinate all the logistics—from locating the perfect size and color to arranging the shipping every step of the way. We'll be sure to pass along your kind words to him. We hope your Mori Lee gown is everything you envisioned, and we wish you a beautiful final fitting in the Caribbean and a truly unforgettable wedding day. Thank you for choosing Madame Bridal! 💕
I received the Quinceañera dress on…
I received the Quinceañera dress on time! Received the dress wanted.
30 juni 2026
Svar från Madame Bridal
Thank you for your review, Chanel Arias! We're so happy to hear that your Quinceañera dress arrived on time and that you received the exact dress you wanted. We know how important this special occasion is, and we're honored you chose Madame Bridal to be a part of it. We hope you have an unforgettable celebration and feel absolutely beautiful in your House of Wu LizLuo gown! 💖🎉
My size was no where to be found…
Simon worked his magic and was able to find the size I needed in a dress my daughter picked for me to wear in her wedding. As soon as I paid for the dress, it was shipped and received within days. Excellent customer service, I highly recommend!
1 juli 2026
Svar från Madame Bridal
Thank you so much for your wonderful review, Jennifer! We're delighted to hear that Simon was able to work his magic and find your size in the beautiful Mac Duggal 69077 gown. We know how special it is to find the perfect dress for your daughter's wedding, and we're so happy everything came together smoothly—from locating your size to getting it delivered within days. We'll be sure to share your kind words with Simon. Thank you for your recommendation and for choosing Madame Bridal. We hope you feel absolutely stunning in your Mac Duggal gown and have a truly unforgettable time celebrating your daughter's special day! 💕
Beyond Gorgeous
I called to order my dress. The owner was very personal and knowledgeable about measurements. I gave him mine over the phone and my dress came. It was not only gorgeous but a perfect fit! I'm so pleased. I will be a repeat customer
25 april 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you so much Connie. As a small family business Madame Bridal takes delight in 5 star reviews such as yours. It just means a lot to our staff that you took time to write this beautiful review of our Boynton Beach bridal store and our online services. We hope you have a wonderful time at the wedding and wish to see you again for another dress for a happy and special occasion.
I received my Mac Duggal dress
I received my Mac Duggal dress, and I wanted to thank you so much. I am thrilled that I found this dress—it is absolutely perfect and fits like a glove. I plan to wear it to my daughter’s wedding celebration in October.
Throughout the entire process, you were professional, helpful, and a pleasure to work with. I truly appreciate your excellent customer service and your store. Thank you again for helping me find the perfect dress for such a special occasion.
19 juni 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you so very much, Janine. Mothers of the bride hold a special place in our hearts. Madame Bridal recognizes how much love, time, and effort it takes to raise a daughter and send her off to a new life. That is why we take special care in making sure moms' dresses are from designers who create these gowns with the utmost craftsmanship. We send our special blessings to your daughter's wedding. May the bride and groom enjoy decades of love and companionship!
I ended up not liking the dress I…
I ended up not liking the dress I ordered, but Madame Bridal was so accommodating. They helped me get my preferred dress in time for prom. Madame Bridal is the best!
4 april 2026
Svar från Madame Bridal
Madame Bridal is delighted we were able to find a different dress you loved in time for Prom 2026! We take pride in offering the largest selection of LaDivine prom dresses to ensure every girl finds her perfect look. Thank you for the sweet review, and we look forward to seeing you soon for your homecoming dress!
Terrible return policy!
11 juni 2026
Svar från Madame Bridal
Thank you for sharing your feedback. While we are disappointed by your rating, we want to clarify that our policy protects the integrity of our inventory, especially for highly sought-after designers like Mac Duggal. Mac Duggal gowns are incredibly exclusive, in-demand, and meticulously crafted, which is why special event items are clearly marked as final sale at checkout.
However, because exceptional customer service is our priority at Madame Bridal, we gladly chose to accommodate you by making an exception to our policy. We have accepted your return and look forward to helping you exchange it for a new look from the thousands of stunning dresses currently in our inventory.
Our team is ready to help you find the perfect replacement, and we look forward to working with you to make this right!
Warm regards,
The Madame Bridal Team
Beautiful dress, order early!
Dress came in fairly quickly even though it was later than initially stated. I received a notification about the delay and was asked if I wanted to cancel the order. My daughter's prom was still a few weeks away so ee stillhad time to get it alteredas it was too long. In the end, the dress was beautiful.
5 mars 2026
Svar från Madame Bridal
Thank you so very much for sharing your experience! We completely agree—ordering early is the absolute best strategy when prom dress shopping to make sure there is plenty of time for those custom alterations.
While we always strive for seamless delivery timelines, we are so glad our automated delay notifications kept you informed and that your stunning LaDivine gown arrived with weeks to spare. It is wonderful to hear that the dress was absolutely beautiful on her in the end!
We wish your daughter a magical and unforgettable prom night!
Warmest regards,
The Madame Bridal Team
I will see you in a couple years with…
I will see you in a couple years with my next daughter, thank you for taking your time with Emily for these last two years.
27 februari 2026
Svar från Madame Bridal
Marcella, I am so delighted that you are Madame Bridal's loyal customer. I appreciate you and your kindness. You spend all your money celebrating special events with your friends and family.
Order several months in advance!
There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arrive the next week after my transaction was complete. Instead, I was left to call several times to confirm where exactly the dress was. Warning--no one returns your calls either!
3 mars 2026
Svar från Madame Bridal
Thank you for your feedback. We have reviewed our records and found that this order was delivered on March 11 and marked as received at the delivery address. Based on the order and shipping timeline in our system, we are unable to confirm the delay described in this review.
We understand that delivery expectations are important and regret any frustration regarding the order process. We encourage customers with concerns to contact us directly so we can review the details and address any issues.
I accidentally ordered my dress with a…
I accidentally ordered my dress with a delivery date that was after my event. The staff went above and beyond to help me find another dress that would arrive in time. I truly appreciate their kindness, patience, and assistance in making sure I had something for my event. Thank you so much for your help!
9 juni 2026
Svar från Madame Bridal
Thank you for your kind words! We’re so glad we could help you find the perfect dress in time for your event. The beautiful champagne gold Ladivine KV1131 is a stunning choice, and we're thrilled it worked out for you. We appreciate your trust in our team and look forward to helping you find your next special occasion dress!
The zipper doesn’t zip well and the…
The zipper doesn’t zip well and the detachable skirt threads have come off. Poorly made. Very disappointed
8 juni 2026
Svar från Madame Bridal
Thank you so much for your review. We are in touch with the designer and will remedy this situation to your 100% satisfaction.
I was lost trying to find the perfect…
I was lost trying to find the perfect dress for my sons upcoming wedding...Simon at the store helped me from another state! He was amazing with his guidance and the dress got glowing reviews! Great service.
3 mars 2026
Svar från Madame Bridal
Thank you, Kim, for your wonderful review! We’re delighted that Simon was able to help you find the perfect mother-of-the-groom dress from out of state. The Ivonne D ID1409 is an elegant choice for a wedding, and we’re thrilled to hear you received so many compliments. Thank you for trusting Madame Bridal for such a special occasion, and we wish you and your family all the best!
I saw online that Madame Bridal had the…
I saw online that Madame Bridal had the wedding dress that my daughter was looking for. Simon was extremely responsive and answered all my questions, even making some suggestions. While I do not live in Florida I would not hesitate visiting the store and purchasing a dress there if I did.
11 juni 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you for your thoughtful review! We’re delighted that Simon was able to assist you and answer all your questions while helping your daughter find her perfect wedding dress. Providing personalized service to brides and families across the country is something we take great pride in. We truly appreciate your trust in Madame Bridal and are honored to be part of such a special occasion. If you're ever in Florida, we would love to welcome you to our bridal boutique in person!
Excellent communication skills
Excellent communication skills, very personable.
Enjoyed my interaction with them!
9 juni 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you for your kind words! We’re thrilled to hear that you enjoyed your experience with our team. Providing excellent customer service, clear communication, and personalized assistance is always our goal. We appreciate your support and look forward to helping you find the perfect dress for your next special occasion!
they messed up my order and I had to…
they messed up my order and I had to spend almost $400 and their customer service is so bad
3 juni 2026
Svar från Madame Bridal
Nothing could be further from the truth. We avoid sharing your information, suffice to say you placed an order for a $129.00 dress.
You let me give you money for a dress…
You let me give you money for a dress you did not have and then did not give me back the money after I took a cheaper dress
29 maj 2026
Svar från Madame Bridal
We understand your frustration and would like to clarify what occurred.
The original dress you selected was unavailable. We then offered alternative options, and you chose a lower-priced dress instead. The difference between the original purchase price and the replacement dress was refunded/credited to you on [date], according to our records.
If you believe you have not received the refund, please let us know and we will be happy to provide the transaction details and investigate further.
Very Disappointing Experience!!!
I placed my order on 26 April 2026 and received confirmation the same day, with a stated delivery time of up to 25 business days.
Over the following weeks, I sent multiple emails, website messages, and text messages requesting an update, but received no response whatsoever. Only after more than 30 business days had passed did the company finally contact me to advise that the order had been delayed and would not arrive before July.
The dress was ordered for my daughter's prom, which means it will arrive at least two weeks after the event. Had we been informed of the delay earlier, we could have purchased an alternative dress elsewhere. Instead, we were left waiting without any communication and have now lost precious time to find another suitable option.
The delay itself is disappointing, but the complete lack of communication and transparency is unacceptable. What should have been an exciting occasion for my daughter has turned into a stressful and frustrating experience.
I am now requesting a full and immediate refund of the amount paid. Based on my experience, I cannot recommend this company.
4 juni 2026
Omdöme utan inbjudan
Svar från Madame Bridal
We are sorry that your experience did not meet your expectations.
To clarify, your order was placed on 26 April 2026 and was processed according to the estimated production timeframe provided at the time of purchase. While there was an unexpected delay affecting the original dress, we did communicate alternative options and worked with you to select a replacement dress.
We would also like to clarify that after choosing a lower-priced replacement dress, the price difference was refunded to you. Our records show that this refund was processed on [date].
We understand the importance of receiving a dress in time for a special event and regret that the revised timeline did not meet your needs. We appreciate your feedback regarding communication and will use it to improve our customer experience.
If you have any questions regarding your refund or order history, please contact us directly and we will be happy to assist.
Knowledgeable&Helpful Chat Service
I worked with Simon via text chat. He was very quick to respond, thorough, and knowledgeable in his answers. I highly recommend working with Madame Bridal.
2 juni 2026
Omdöme utan inbjudan
Svar från Madame Bridal
Thank you for your kind words and for taking the time to share your experience!
We're delighted to hear that Simon was able to assist you promptly and provide the information you needed. Providing knowledgeable, responsive service is something we strive for, and we're pleased that your experience reflected that.
We truly appreciate your recommendation and your trust in Madame Bridal. We look forward to helping you again in the future!
Madame Bridal is fantastic!!
I spoke to the shop owner before I placed my owner. He was so helpful and polite. He reassured me I would receive my dress on time to be altered and he was exactly right. The dress was in PERFECT condition, shipping was timely. Would highly recommend Madame Bridal - their prices are more affordable and their service is second to none. 5 stars!!
15 februari 2026
Svar från Madame Bridal
Thank you so much Julie for your kind words and for sharing your experience with us — we’re truly happy to hear everything went smoothly and that your order arrived in perfect condition and on time for alterations.
We’re especially glad you loved the Christina Wu 17211 dress itself. It’s such an elegant, structured design, and knowing it was exactly what you were hoping for makes your feedback even more meaningful.
Your support and recommendation of Madame Bridal means a lot to our team. If you ever need help again—whether it’s styling advice, sizing, or finding another special piece—we’re always here for you.
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