Macro Meals UK Omdömen 509

TrustScore 3 av 5

3,2

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Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

The meals arrived later than expected, and to my dismay, the portions were much smaller than advertised. The taste was bland, and some meals were overly dry, making them hard to eat. For the price I p... Se mer

Betygsatt 5 av 5 stjärnor

I've tried 3 out of the 5 meals and they've all been delicious. Portions are so much bigger than you'd think, the tubs do seem quite small when you look at them but they are packed full and when put... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It was Ideal for a busy life where you want to eat well while working towards a fitness goal. Meals were delicious and convenient. They made my diet more consistent, while also saving me money on buyi... Se mer

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Betygsatt 1 av 5 stjärnor

what I got was bland, soggy, and completely unappetizing. Some meals arrived partially thawed, which made me worry about food safety. The website made it sound amazing, but it’s a complete scam. Stay... Se mer

3,2

Medel

TrustScore 3 av 5

509 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 4 av 5 stjärnor

Happy so far

Great choices, happy with the delivery process, nice food but some errors in some of the meals.

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind feedback Laura! We shall try to remove these meal errors, which will hopefully take us to a 5* rating!

Betygsatt 5 av 5 stjärnor

Taste is fantastic!

Taste is fantastic!! Don't have to worry about meal prep and buying loads of different things to stop it from being boring.
Would 100% recommend to anyone

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your wonderful feedback Tom! We always aim to please.

Betygsatt 5 av 5 stjärnor

Tasty & Good Quality

Tasty & good quality meals. I really like them, thank you.

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you so much for this kind feedback!

Betygsatt 5 av 5 stjärnor

Great quality food

Great quality food that tastes fantastic. Saves so much time over cooking and prevents buying unhealthy snacks by not needing to go shopping

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you Themi! We are happy to be helping you towards a healthier lifestyle!

Betygsatt 3 av 5 stjärnor

Hey Macro team

Hey Macro team, I wish my rating was higher as my first experience and my boyfriend’s ones were great. On my second one unfortunately the food arrived in less fresh packaging, with the ice bags melted and this affected the quality of the food and it’s availability during the following days. I hope this was a singular case and I’ll come back after my next order with a 5 stars one! Thank you

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your specific feedback. We sincerely expect this to be a one off case. If this is not the case, then please contact us, and we shall compensate accordingly.

Betygsatt 5 av 5 stjärnor

Great meals and well packaged .

The Meals are very good, I did have an issue with my order but the company have contacted me to rectify the issue.

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind feedback. Please don't hesitate to contact us with any future issues.

Betygsatt 1 av 5 stjärnor

Used to be great

Used to be great, but quality has suffered lately.

23 augusti 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

We are sorry to hear that your experiences have not recently been to a high standard. Please contact us when you are ready to give us a 2nd chance, as discussed via email.

Betygsatt 5 av 5 stjärnor

Just lovely to have a meal delivered to…

Just lovely to have a meal delivered to the door that has been freshly cooked rather than a frozen meal to put in the microwave. I ate the last one without even heating it as I couldn’t wait

22 juli 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind feedback Amanda. We hope you continue to enjoy your hot and cold meals!

Betygsatt 2 av 5 stjärnor

Given Up After Errors

Placed three orders with macro meals and experienced problems with each order.
First order didn't arrive and had to be postponed to the following week.
Orders 2 and 3 received, both with meals that were past their use by dates!
One meal was dated "use by1st January" when my order was placed in July!
Tried to contact them by WhatsApp through the link on their website - no response.
Tried to contact them by live chat and received a reply saying I would be contacted - no response.
Given up on them now and would not order from them again.

19 juli 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

This isn't the experience we wish for our customers to have, so we wholeheartedly apologise.

Please email jamie@macromealsuk.co.uk and we shall ensure that you receive some form of compensation.

Betygsatt 2 av 5 stjärnor

EasyJet food is fine dining in comparison!

The food was genuinely 1 out of 10!
I've never eaten anything worse...
Meat - dry and very sparse (I struggle to believe those meals had over 35g of protein)
Sauce - very mediocre and bland, but agruably the best thing about the meal.
Carbs- literally mass boiled and plonked into the box. No seasoning, no effort.
Veg - appaling! I didn't realise someone could mess up boiling veg. Blandness wasn't even the problem by this point. It had a funky smell to it, as if it has been left outside the fridge for the night before getting boxed. It tasted off from the very first day we got the meals!

To add insult to the injury, each of the above meals costs £7!!! Including delivery.

We've tried various other meal prep companies before. All cheaper and much better tasting than this one.

I've no idea what market they're trying to compete in! Prices of a chef standard prep delivery (KBK comes to mind) coupled with an incomprehensible quality! EasyJet food is fine dining in comparison!

Thoroughly disappointing experience!

[2 stars because the delivery, packaging and the website experience were good.]

15 juli 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Victoria, we are sorry to hear that you are one of the very few who has not enjoyed our product.

I shall pass your feedback on to our kitchen team.

Betygsatt 5 av 5 stjärnor

Wish I’d ordered sooner!

I’d put off ordering from Macro Meals as I’d seen some mixed reviews but with the best vegetarian options I could find online, I decided to go for it. Ordering was easy and quick - being able to substitute out foods you don’t like isn’t something I’ve found anywhere else and makes a massive difference! Delivery was easy, I received a 1 hour window slot and my order arrived well within that time by DPD. I’ve just had my first meal and the food was fresh and full of flavour. If you’re looking for a quick and easy way to track your food without eating salad twice a day, I wouldn’t hesitate to give these meals a go.

8 juli 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Bella, thank you so much for trying us, we are delighted that we have been able to provide you with the service that you desire.

Your positive review is extremely appreciated, and we hope to continue providing you with plenty of tasty vegetarian meals!

Betygsatt 1 av 5 stjärnor

No answer back

No answer back, I tried to talk to them many times, nobody answered back, I send many emails... so I had to give up

18 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Mihaita, we apologise that you have had this experience.

Please could I ask what number and email you are contacting?

As our phone and emails are always manned from Monday to Friday, so you may be contacting us via a route that is no longer in operation.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Great Nutritious meals!

They Have great and nutritious pre preapred meals.

The Keto pancakes are especially delicious!

16 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you so much Tina, we aim to please!

Betygsatt 3 av 5 stjärnor

Macros completely wrong.

I really want to say nice things about these guys; the food is tasty and they do seem to care about the customer experience, quickly resolving issues where possible.
That said, one aspect of Macro Meals that simply does not stack up is the whole weight loss or muscle gain part of ordering meals. It seems it's not implemented at all.
Case in point, my partner and I order our meals together, she orders hers under the weight loss menu, selects her ingredients, and so on, finalises her order and adds it to the basket. I then start the process again, this time specifying muscle gain. I choose my ingredients, add my meals to the basket and finalise the whole order. Simple enough.
However, once the food is delivered and you look at the calorie/protein composition of the meals, more than half of hers have both more protein and often as much as 150 calories more than my dishes.
It's not a case of mistaken identity here either, because despite the meals having no labeling to show whether they're for weight loss or muscle gain, we made a point of having one ingredient that's only in my meals, so we can tell whose is whose.
Finally, probably the most important thing here, you really cannot trust their labeling for the macros in your dish. Do you know how much lean mince you need to get 40g of protein? Around 200g. Or 150g of chicken breast. I can categorically state, that none of the meals I have, contain anywhere near the amount of meat required to deliver that much protein.
They really need to sort their whole business model out because you simply cannot trust the labeling, portion size, or macros you've ordered having any relation to what you actually receive.

15 juni 2021
Omdöme utan inbjudan
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Julian,
Firstly, thank you for your kind words regarding taste and customer service.

We apologise for the issues regarding our labelling, we shall ring you this morning, whilst we shall investigate this issue further.

Kind regards,
Jamie

Betygsatt 1 av 5 stjärnor

I had an issue where I was sent a wrong…

I had an issue where I was sent a wrong order back in February, and this was not attended to despite me sending numerous emails

12 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

We are sorry to hear about your issues, which are unacceptable. If this issue is still not resolved then please email jamie@macromealsuk.co.uk and we will get this issue resolved.

Betygsatt 1 av 5 stjärnor

Random Items and Poor Plastic Food

I’ve had Macro Meals before and never had an issue. Until this order. I’m allergic to peas and there were random peas found in 4 of my 16 meals. The food/ chicken now tastes plastic as this wasn’t the issue before. The potatoes aren’t “fluffy” or cooked thoroughly. I needed a quick fix for my meals but this was just a waste of £80.

11 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Hi Rory, a 1-star rating is disappointing for us, especially as 7/8 of your orders have been successful.

We wholeheartedly apologise for your pea related issues. We will refund your 4 meals which have contained peas, whilst I shall inform our kitchen staff about the other product issues, to ensure that they're not repeated.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Superb meals

Superb meals. Taste really fresh. My second delivery is due tomorrow!

9 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind words, this feedback means so much to us!

Your next meals are being cooked tomorrow, so shall be delivered on Friday.

We hope you enjoy!

Betygsatt 3 av 5 stjärnor

Inaccurate contents

The meals are fairly carb heavy and low in protein although my major issue is that oftentimes the incorrect protein is packaged in the box. Two out of ten of my orders this week incorrectly had chickpeas rather than tofu. The tofu options never contain the nutritional information on the box just have ? In the circles. This is most unhelpful for tracking food effectively …

8 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your feedback Fran.

We apologise, as it appears that there has been a labelling error, which has affected the way your order was processed.

We shall refund your 2 incorrect meals and we shall endeavour to ensure that this issue is not repeated.

Kind regards,
Jamie

Betygsatt 5 av 5 stjärnor

Really good quality meals

Really good quality meals! Super easy to cook and comes with nutritional info on each individual tub

5 juni 2021
Logotyp för Macro Meals UK

Svar från Macro Meals UK

Thank you for your kind feedback Louis, we hope we continue to meet your nutritional needs!

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