It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Se mer
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Se mer
Företaget har svarat
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Se mer
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Företagsinformation
Skrivet av företaget
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktuppgifter
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannien
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Medel
748 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Too expensive and I didn't want to take…
Too expensive and I didn't want to take the M6 Toll, I wanted the M6.
The sign posting is mis-leading around the Cannock A roads.
6 juli 2026
Svar från M6toll
Hi Ian We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Svar från M6toll
Hi Andrew We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Fine for vehicle being delivered on the back of a transporter
I have been sent a fine for a vehicle.that was been transferred to Edinburgh on the back of a transporter . I purchased the vehicle the following day. The vehicle i purchased was a.non runner having been off the road for 4 years
10 juli 2026
Svar från M6toll
H Jim, thanks for your review. I am sorry that this has happened. I can see that my coleague has conatcted you on the 10th of July and imediately cancelled all of the charges.
Should you require anything else, please do not hesitate to get in contact Kay@M6toll
Does what it says on the site!
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool!
10 juli 2026
Svar från M6toll
Hi Peter, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I needed confirmation and assurance…
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
16 juli 2026
Svar från M6toll
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolved…
Acted promptly on my query and resolved quickly no
15 juli 2026
Svar från M6toll
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
16 juli 2026
Omdöme utan inbjudan
Svar från M6toll
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Inconsistent charges raging from £10 to £20 single trip
Inconsistent charges raging from £10 to £22 single journey. Standard reply saying the higher charges are correct and no way of appealing. We have a 7 seater not a HGV!
15 juli 2026
Svar från M6toll
Hi Linda, thank you for your comments regrding the classification of your vehicle. I will ensure that these are passed on.
Please do not hesitate to reach out should you require further support Kay@M6toll
Svar från M6toll
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
Svar från M6toll
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I would have liked to be able to have…
I would have liked to be able to have printed off my receipt as it used to be rather than having to remember to go online to download it.
15 juli 2026
Svar från M6toll
Hi Andrew, thanks for your comments and I have noted your feedback. Please do not hesitate to reach out should you need anything further Kay@M6toll
Prices are extortionate
Prices are extortionate, I drive a VW shuttle passenger vehicle and was charged for a goods vehicle. I queried the pricing to no avail.
8 juli 2026
Svar från M6toll
Hi Sarah, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Svar från M6toll
Hi Gary, thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a query
I had a query. I asked and you responded reasonably promptly and with a comprehensive answer
13 juli 2026
Svar från M6toll
Hi Ken, thanks so much for your positive comments regarding the service . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Class 2 vehicle miraculously becomes class4
On 10th July I drove my class 2 vehicle through the M6 toll and received a charge for a class 4 vehicle. I drove the same vehicle through same toll on 28th June 2025 and was correctly charged as a class 2 vehicle . On querying this I was told it’s a private company so they don’t follow government classification rules , my vehicle must have exceeded the 1.3 m vertical height through front axle because either I had over inflated the tyres or wasn’t carrying a heavy enough load. Obviously losing a stone before going on holiday cost me dear. I have measured my car’s vertical height at 1.25m whilst unladen but I haven’t used the magical calibration used by M6 toll so I’ve to pay as a class 4 vehicle. Needless to say having used this road for 23 years without complaint I will no longer be using it as they have no regards for fairness and only interested in upping their revenue by fair means or foul. Disgusted. I only submitted this review as M6 toll sent me an email asking to review their service.
M6Toll now stating it is an additional mirror that makes the vehicle a class 4 however this mirror was on the vehicle when it passed through on both dates so why the difference in class because of a mirror ? If M6 Toll were honest and up front and state we’ve got your money so we don’t care it would be less annoying than the absurd excuses they come up with to choose not to classify the vehicle properly. At this time it’s obvious that M6 Troll would be a more apt name for the business.
10 juli 2026
Svar från M6toll
Hi Richard and thank you for your comments. I can see that you have made 2 journeys on the road in your vehicle and have noted that you drive an Alphard. The addition of the extra mirror located on the passenger side means that this has pushed the vehicle to a class 4 . Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Svar från M6toll
Hi Liz. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Charged the wrong amount
Charged the incorrect amount and it’s been difficult to get a refund.
14 juli 2026
Svar från M6toll
Hi Stuart and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I had a slight issue with the amount I…
I had a slight issue with the amount I had been charged for a journey on the M6 Toll south, I contacted vir the online form and the issue was resolved within 24 hrs. Great service, thank you.
14 juli 2026
Svar från M6toll
Hi Paul, thank you for your review and I am pleased the team dealt with your enquiry promptly. Should you require anything else, please do not hesitate to come back to the team Kay@M6toll
Auto toll charged me for a much larger…
Auto toll charged me for a much larger vehicle - they did NOT spot the errror I did and the concern is that this overcharge is obviously an automatic error and may affect many people who will be unaware they have been overcharged significantly !!!
14 juli 2026
Svar från M6toll
Hi and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
I asked a question on the payment as I…
I asked a question on the payment as I was not clear and within 48 hours the reply came back with a clear explanation so was perfect
14 juli 2026
Svar från M6toll
Hi Nick, thanks for your positive comments regarding the service you received from the team. Please do not hesitate to contact us again should you need anything further Kay@M6toll
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