Lyons Bowe Solicitors - Shepton Mallet Omdömen 243

From initial contact through competition Lyons Bowe made the process simple and worry free. Their welcome information clearly explained the process and communication on progress was prompt and concise. I especially liked the Lyons Bowe customer portal. Thank you to the whole Lyon Bowe team.

Very good keeping me updated every step on my house move definitely recommend for future projects.

Extremely helpful and made the moving process as easy as possible.

We are very happy with this firm. Communications were prompt and clear, and we were able to talk to our solicitor whenever we needed to. Highly recommend.

Used Lyons Bowe to sale my late father’s house and I could not fault the service. I was kept up to date every step of the way. Shanice and Jada were very proactive chasing the buyers solicitors and always responding to emails in a timely manner. Will definitely be using them when I sale my property

Very friendly and helpful.
Good communication, updates on progress throughout every step.

Brilliant service.
Jonas was, with out doute one of the easiest solicitors I have ever dealt with. Nothing was too much trouble and updated me throughout every stage of the process.

Very impressed with Lyons Bowe solicitors regarsing the sale of our mothers propery. We dealt with the Bridgwater and Shepton Mallet offices. Morgan, Alisha and Ella dealt wirh the different stages. They kept us up to date with the different stages and answered all our questions. Cannot thank them enough.
Would definitely recomend them.
Caroline K.

I've been very pleased with the professional service provided by Lyons Bowe Solicitors at very reasonable cost.I liked the fact that individually and as an organisation they were understanding and flexible in their approach.

The Will team were great, from confirming our appointment through to receipt of completed Wills. Natasha was patient with our questions regarding a Property Will and talked us through each of the many Will clauses. Helpful and informative team and quick to respond to any of our questions. Would recommend Lyons Bowe Solicitors.

Recently sold my house using Lyons Bowe on line service. I was kept in touch at every stage with emails, texts and the app. Though at first I struggled uploading documents I did manage with clear guidelines from Simone. Micheal did the final leg. Communication at every stage was excellent. Fourteen weeks from start to completion. I will definitely use Lyons Bowe again.

The whole process of writing my Will was made so easy by Georgina Yearsley. She was courteous, patient and thorough. Everything you could want in a legal person. Would heartily recommend.

I had a really positive experience buying a property for my Mum through Lyons Bowe. Communication was great and the purchase went through in 10 weeks. Thanks

As a FTB I did not know the process or any timescales of the home purchase. From day one I had confidence in Lyons Bowe.
I was very impressed with their App which told us exactly what was happening & if we needed to provide anything. Make the initial payment through the App to get things started.
Contact through e-mail was very useful because we knew at each stage of the process who was looking after us & keeping us updated.
Would definitely recommend Lyons Bowe for their professional & friendly service.

I appointed Lyons Bowe to aid with the sale and purchase of my old and new flat, and dealt with Maisie extensively. She is one of the most attentive, conscientious, and professional people I've worked with. Highly recommended.

I've given it 6 months after the end of the matter to write this review, but I still feel it is important to share my experience. I have already taken this through Lyons Bowe's complaints process, and got nothing but a condescending and useless response, under the guise of a "reasoned approach", which as far as I can tell is what Lyons Bowe call blaming it on me, refusing to accept responsibility and taking a condescending tone throughout.

My experience with Lyons Bowe was a comedy of errors from start to finish. I wish I'd changed to a different solicitor after their first mistake.

Lyons Bowe were the cheapest quote through for the purchase of my first property. As soon as I'd accepted the quote, it immediately increased by £480, as they'd "forgotten" to add the Leasehold Supplement. They immediately said this was my fault as I hadn't told them it was a leasehold property, yet in both the email I sent them and the quote they'd returned, it said it was a Leasehold. While I realise quotes are always subject to change, it changing immediately after I'd instructed them seemed dishonest. When I raised this with my point of contact, I was told "Well if you don't want to pay it, you're welcome to find another firm".

Hoping that was a one off, I let paid the additional supplement they'd missed and carried on with the process. My next point of contact was Robert Hann, who was responsible for the conveyancing process. In the email, he sent me documents with hundreds of pages and very little explanation, just that he was happy with them. I'd made sure to do my own due diligence and had a few questions of my own. When I replied to Robert with these questions, I chased for 2 weeks (phone and email) before finally managing to get a reply out of him, that he was going to look into my questions. Having to spend so much time and effort to get even as much as an acknowledgement within 2 weeks left a severely sour taste in my mouth. In fairness to them, this was the only part of my complaint that they upheld and apologised for.

Moving to the Exchange and Completion team, I had made it clear from early in the purchase that I was going to be using an ISA to fund a significant portion of the purchase. When I mentioned this, it took them by surprise and further delayed the completion process as they then had to go and do the paperwork. They told me I needed to go and get the balance on a cheque (I didn't know how the process worked so I was entirely under their guidance at this point), but no information about how the cheque should be made out. I was then told that the cheque was wrong and accused that I'd "rushed off and got the cheque before we'd asked for it". I'm not exactly sure how I'd have done that, considering I thought it was all handled by bank transfer between them and my bank so had no idea that a cheque was required until it was asked for!

Finally, the day before completion, I had a phone call at work saying that "you still owe £1000 (approx. figure) or you won't complete tomorrow." In the week leading up to completion, they had sent me a Mortgage Statement confirming the final value owed, which I duly paid, and they then sent me a further Mortgage Statement saying the value owed was now £0, only to then call me the day before and ask for another £1000 with the threat of not completing if I don't pay it. They offered no explanation why this value had changed, and seemed unwilling to find out when I pressed them for it. I had since found out they'd confused the Gross and Net Mortgage Advance figures (another mistake on their end!) and entered the wrong value into their system, which was found the day before completion.

The complaints process with Edward Romaine involved him trying to offload any blame onto me and making it very clear that, despite me sending him the relevant evidence, "I cannot agree with you that it is a poor process that Lyons Bowe run", mixed in with his final punch that he can't be held responsible for buying a house being a stressful experience, somehow managing to completely ignore all of the points I'd raised through the process, claiming that buying a house is stressful.

Our experience from the very first contact has been excellent. Each allocated officer has been highly professional and efficient. This has continued with Ally Hardy- she has kept us informed and responded very quickly to any query in a friendly and respectful manner. We are very impressed with each member if the team- they have helped ease what might otherwise be a stressful process. We highly recommend Lyons Bowe- their team is excellent.

We could not have asked or dreamed of a better service from beginning to end who managed the purchase of our house.

Quick to respond and thorough throughout.

Thank you!

I am writing to express my sincere appreciation for the exceptional service provided from our initial inquiry through to the closing of our deal.

The communication throughout the process was outstanding, and the ability to track progress and updates online was incredibly helpful. Although our first deal did not proceed, your team’s efficiency in helping us secure another property in such a short timeframe was remarkable.

Thanks to your dedication, we are now enjoying the holidays in the comfort of our new home.

The team at Lyons Bowe were excellent in achieving our sale and onward purchase in a four part chain. Ayisha and Ella were stars and helped us go from offer to completion within 6 weeks. Thank you!