LuxuryTrainTickets.com Omdömen 

283
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We recently embarked on the British Pullman to take part in the Murder Mystery Experience. We were welcomed with a drink in the Pullman Lounge before being shown to our cabin. The staff, who we... Se mer

Betygsatt 5 av 5 stjärnor

I will not hesitate in the future to book another trip with Luxury Train Tickets. They are very professional and assist in handling all the details no matter how small! Thank you to Carol and the wh... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish. Would not hesitate to use them again. Very professional & very prompt in replying to messages. Very good service.

Betygsatt 5 av 5 stjärnor

We thoroughly enjoyed our luxury train trip. The service and fine dining experience was everything we hoped and more. Our carriage was absolutely beautiful and immaculate, with fantastic attenti... Se mer

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The pinnacle of luxury train travel across the UK & beyond. Experience exquisite journeys by rail aboard some of the most famous and luxurious trains in the world.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,9

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(283)

34 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

it was easy booking easy.

it was easy booking easy.
Thank you so much for excellent services.
i can highly recommend !!
This is fantastic company very quick response.

25 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Flawless surprise birthday present

This was a surprise birthday present for my husband and he LOVED it! The booking process was great - thank you Lucy - with reassurance offered that my veggie husband would be well catered for (we both were, the food and drink offered was excellent) and the day itself was a joy from start to finish. The superb level of service before the trip and during from the friendly and accomplished staff in Audrey carriage made it worth every penny. I'd highly recommend taking a trip with Luxury Trains.

31 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent custmer service

I originally stumbled across LuxuryTrainTickets.com because of their competitive pricing. I've found this company most helpful in arranging tickets on both the Venice Simplon Orient Express (travelled October 2023) and the British Pullman (Murder Mystery July 2024). Thank you Ralph and Lucy for your assistance.

6 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow what a day

Wow what a day. It was a day we will never forget. From booking it up with Lucy who was so helpful to the end of the day. We can't fault a thing it was perfect. Meeting Raymond Blanc was the icing on the cake. We will be back. Thank you all so much.

22 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Booking so easy.

The booking process was so easy. I simply phoned and stated my wishes and it was done. Simples. We expected a lot from the train journey and we got much more than we could have hoped for. Food excellent. Guided walk into Canterbury was very detailed. Recital that we didn't expect, with drinks and buffet included. Guided tour of cathedral we did not expect. Fabulous food again on return.

29 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It was my birthday

It was my birthday, so I thought I would treat myself.
I have always been an armchair detective, so it was a great opportunity to put it into practice.
Loved the actors and actresses, the plot was well thought out.
The clues useful.
A memorable day, all while drinking copies wine and eating an 'interesting meal"
Great day, nice memories!

21 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Orient Express was awesome 🤩

We travelled from London to Venice on the Orient Express.
It was an amazing experience- with champagne/red wine/white wine on tap, first class food and a dedicated team to assist. Particular mention should go to Jasper & Vanessa. Nothing seemed too much trouble for them. We were far from demanding unlike our neighbouring cabins who required urgent attention almost every hour.
The scenery was amazing.
The cabins were extremely spacious and really comfy - both respectively as seats during the day and as bunk beds at night.
If you do get the chance to go on the Orient Express, the bar cart is a must - it was unique. Such a lively, friendly experience. I wore my kilt (you require to wear formal dress for dinner) and, after we finished our meal in the dining cart and went into the bar, the pianist played Flower of Scotland, followed by The Proclaimers. I will take that experience with me to the grave.
It was our best holiday yet.
The only minor niggle were the seven (yes, seven!) emergency stops we encountered in Italy. There was a lot of red wine/coffee and smashed glass/crockery after the first one. By the seventh emergency stop, we recognised the hissing sound and grabbed our glasses, avoiding any further spillage. We got a letter the following day, explaining that it was Italy Rail’s fault and that they intended to remedy the situation.
As I say, the Orient Express experience was awesome.
PS The TikTok videos I uploaded have been viewed over 13,000 views. (TikTok name is EmpLawyerSimon , if you’re interested)
PPS I am not receiving any kick backs or special treatment for this outstanding review - although with the exposure I have given the Orient Express via TikTok , perhaps I should, haha.

25 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ralph was super helpful

Ralph was super helpful. Went above and beyond to help get my vouchers for my dad's birthday. Highly recommend this company and ask for Ralph.

25 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I booked the trip for my dad’s 70th

I booked the trip for my dad’s 70th. It was easy And straight forward. My mum and dad loved it ! They said the scenery was beautiful , the food was outstanding and the service was second to non. Thank you for making it such a memorable experience for them.

6 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We loved our luxury trip to Bath

Fabulous trip to Bath. From the opening brunch Bellini to the last drop of dinner champagne, it was luxury all the way. We loved the comfort and belle époque style of our Ione carriage. And the food was splendid throughout, though the chocolate bars masquerading as petits fours didn't quite match the description. Finally a 5-star thanks to Patrick and his team who treated us like Royalty. We'll be back next year!

7 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A magical and very special experience

A magical and very special experience. It was easy to book online and to talk to someone too at the end of the phone to discuss dietary requirements. From the music greeting us on the platform, the delicious food, friendly staff and of course, the train was absolutely beautiful. A wonderful escape for the day, enjoying the golden age of travel. It was a surprise birthday present, very happily received and exceeded my expectations!

13 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a fantastic day


A BIG THANK YOU to everyone who looked after us on the 3rd April journey from Victoria to Oxford, especially the Minerva Coach staff. We were treated like royalty and nothing was too much trouble. Loved the tour of Oxford and the people involved with that, added bonus to the day. I will definitely be saving up the pennies and coming again. What a great day.

3 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Having booked a birthday treat for my neice on the Northern Belle it didn't disappoint and was truly a memorable day we will never forget, more importantly the team at Luxury Train Tickets Carol, Lucy and Ralph were outstanding with excellent customer service, it doesn't matter who you communicate with they all present the same level of care and commitment. An asset to the company
Thankyou

16 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

False advertusing, poor customer service

I am not happy with the customer service. Last year I book a trip to Bath for 14.02.2024, At that time was a promo code free wine case if we purchase ticket above £500,which we did. We wanted to buy in 2 payment, we been told that we can pay 25% that time and when we pay the rest we can use the code. When I pay the second part, they told the code is not any longer available. However I got 2 emails, 1 saying that I can use the code when I pay the rest of the money and the second email state that is no longer available the code but they will add manually in the system. Come back from my trip I call again the customer service to be told that is no note that I should get my free wine case but again I was promissed to wait till middle of March as they add me again manually in the system and I will receive the wines. As someone forget to add those informations. Again it seem that I been lied, it is ridicoulos how no one can take responsibility. I actually have prove in my emails. I am happy to share them.

22 februari 2024
Omdöme utan inbjudan
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Svar från LuxuryTrainTickets.com

Dear Andrea,

I am very sorry to hear about this issue in respect to the complimentary case of wine. I will personally chase this up for you and make arrangements so that it is dispatched this week for you Andrea.

This is not the level of service we usually offer our customers and I personally offer my apologies and I will look into where the errors in getting your wine to you occurred.

In respect to false advertising, the terms and conditions for the wine did state that it only applies to bookings where payment is over £500 which wasn't the case when you paid the deposit, though I can see that we have agreed to offer the case of wine on the balance, but this isn't something that is advertised and promotions do come and go. Typically the wine is dispatched a month after the journey takes place.

I assure you that we will have a case of wine delivered to you shortly.

I will be in touch again soon.

Kindest regards


Darren

Betygsatt 5 av 5 stjärnor

Best 80th Birthday ever

What a really fabulous day it was on the 28th February when I, with my two daughters in law, celebrated my 80th Birthday with your company.
Everything and everyone associated with the British Pullman Luxury Train trip to Bath must be very highly appraised for making the day so perfect.
From the moment we arrived at your reception area in Victoria Station we, along with all the other passengers on that journey, were enclosed in an opulent bubble of wonder and anticipation and were not disappointed. We rode in the Minerva carriage where Arthur, Tom and their wonderful team who strove at every opportunity to make our experience one never to be forgotten. Their kindness, humour and patience cannot be faulted in any way. The food was delicious and cooked to perfection; and I congratulate the Chef and his staff for the way they had produced such delicacies in the kitchen facilities they work in. The girls and I agree that we just didn’t want it to stop and we will remember the celebration of my 80th Birthday forever.

28 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely amazing

Absolutely amazing! Every single element of the journey was exceptional - the food, the service, the design, the entertainment…..everything!

16 februari 2024
Omdöme utan inbjudan

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