Everything was so easy ! Visiting the huge warehouse with so many displays. A quick promised delivery date that arrived even quicker. Calls made were always answered (even when poor Donna was actually... Se mer
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Det här tycker kunderna
The showroom is wonderful, on two floors with practically every type of rattan garden furniture you could imagine. We wasted a lot of time visiting garden centres and couldn’t find anything comfortab... Se mer
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Visited the showroom following family recommendation. The wide choice was excellent and we found a Kettler set that we liked. No pressure selling as we left to think about it and look at another... Se mer
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I did a lot of research before purchasing our new garden furniture, and this company consistently stood out. As they're only around 45 minutes away, we decided to visit the showroom to see t... Se mer
Företagsinformation
Skrivet av företaget
EXCLUSIVE AND LUXURIOUS RATTAN GARDEN FURNITURE AND ACCESSORIES
Kontaktuppgifter
Unit 12 Old Mill Industrial Estate, PR56SY, Preston, Storbritannien
- 07885465735
- info@luxuryrattandirect.co.uk
- luxuryrattandirect.co.uk
4,7
Utmärkt
65 omdömen
Ingen aktuell inbjudningshistorik
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Gorgeous Monaco Corner Set
I have just received my Monaco Corner Sofa Set and it’s FABULOUS!! The texture of the cushions, the quality of the rattan and the entire process from order to delivery has been flawless. Thank you Alex for your step by step contact throughout the entire process. Your customer service has been exceptional and I LOVE my new garden furniture!!! I look forward to ordering from Rattan Direct in the future 😎
8 maj 2024
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Hi Debra we are delighted that you are happy with your new furniture - thanks for the review Donna
Perfect customer service
The bench was delivered flatpack but was damaged. Rattan replaced it with a fully assembled bench witin the hour!!
21 juli 2023
Svar från Luxury Rattan Direct Ltd
Hi Peter - thanks for the excellent review. Donna
Absolutely brilliant service...the…
Absolutely brilliant service...the delivery guy, ste, even helped us unpack and assemble everything!! What a great company. Enjoying our lovely furniture with a wine, cheers guys.
3 juli 2023
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Hi Jane Thanks so much for the fabulous review. We are delighted that you are enjoying your furniture, I will pass your feedback into Ste. Many thanks Donna
This review is for Littleborough Furniture Company trading as LuxuryRattan. NOT luxury rattan direct.
Reviewed wrong company
23 augusti 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Good Morning Jason
I’m sorry that you have experienced these problems with your order and your family gathering was affected.
We are Luxury Rattan Direct Ltd, and we don’t have an order for yourselves, it is possible that your order was placed with another company of a similar name, maybe Luxury Rattan.
We are a small family business and pride ourselves on good responsive customer service. Our phone lines are always open and we do respond quickly to any email communication.
If you could please check which company you ordered from, and remove this review, I will also contact Trust Pilot to ask for this review to be removed as this isn’t in relation to us.
If we can help in any way with replacement furniture please let me know. All our items are in stock and available for immediate delivery.
Many thanks
Donna
On behalf of Luxury Rattan Direct Ltd
Great range of garden furniture in their large showroom..
Having trawled the internet for a couple of rattan garden sofas we came across Luxury Rattan Direct and, amazingly, they were only a few miles away. Most garden sofas (with cushions) come in sets but in their large showroom they had just what we wanted. The sofas are not only good quality but match our existing garden furniture really well. The lady we dealt with was really helpful and arranged for the sofas to be delivered the following morning. When one of the cushions was the wrong size she had no hesitation in bringing a whole new set over herself. Great service!
16 augusti 2022
Svar från Luxury Rattan Direct Ltd
Hi Janis! Thanks so much for your lovely feedback. We strive to provide top quality customer service, so we are super pleased you are happy with your garden furniture and the overall service :) Sorry again that your cushions weren't quite right, but we are delighted we were able to sort it straight away. Thanks again! Charlotte.
Luxury Rattan Direct Ltd were very…good.
Luxury Rattan Direct Ltd were very good. There was no pressure selling and the service was good. Our tables and chairs were delivered the next day. We have assembled one of the sets and we are very pleased with the product.
15 augusti 2022
Svar från Luxury Rattan Direct Ltd
Hi Mr Young
We are so pleased to receive this positive feedback and are delighted that you are happy with both the service and our product.
Hope you enjoyed the air show
Thanks
Donna
on behalf of Luxury Rattan Direct Ltd
Was excellent service from the lady in…
Was excellent service from the lady in the showroom to the guy delivering the furniture. Would definately recommend your company
15 augusti 2022
Svar från Luxury Rattan Direct Ltd
Hi Mr Arnold
Many thanks for your lovely review, we are delighted that you would recommend us at Luxury Rattan Direct Ltd. I will pass your positive feedback onto the team.
Many Thanks
Donna
on behalf of Luxury Rattan Direct Ltd
Excellent product value for money
Excellent product, great service. Very efficient and the delivery guys Ryan and Ben were very good. Great attitudes. Really pleased. Would recommend highly
18 juli 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the positive feedback
Excellent service and no pressure to…
Excellent service and no pressure to buy. Could not be more helpful or helpful.
17 juli 2022
Svar från Luxury Rattan Direct Ltd
Hi Brian. Thanks so much for the lovely review and recommendation. Donna & Charlotte
Absolutely amazing service from start…
Absolutely amazing service from start to finish! Communication and responses are so fast. Delivery was fast and the items are absolutely amazing. Highly recommend these guys!
16 juli 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Hi Steph - thanks for the glowing review and recommendation - we are delighted that you are happy with our service and your rattan. Thanks Donna
Ordering and delivery service…
Ordering and delivery service was excellent. Delivered by Thomas and Arron who called to give delivery time and were very helpful.
1 mars 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
HI Richard - thanks for the positive feedback Donna
the garden furniture was delivered by…
the garden furniture was delivered by Mo and Ged.
they were very friendly and efficient . they made up the garden furniture and took all the packaging away.
really pleased with it.
28 februari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Hi Carol Thanks for the feedback. Donna
Great !
From Sales to delivery they have been great, no problems at all.
Tony and Sarus did a fantastic job with delivery and assembly.
11 februari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the great review
////// AVOID AVOID AVOID////
////// AVOID AVOID AVOID////
I ordered a coffee table over 3 weeks ago from this place, money came out the bank and I didn’t receive a confirmation email or anything , contacted customer support to be told they couldn’t find any existing orders and was spoke to in such a rude , unprofessional manner even had someone tell me there was nothing they could do and refuse to refund “as they can’t find the order” and put the phone down on me had to contact my bank to get the money refunded, not even so much as an apology, absolutely disgusting never dealt with anything like it , the level of unprofessionalism from their customer support staff was truly shocking avoid like the plague!!!
21 januari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Good Morning Sophie
I am very sorry to hear that you have received poor service - and find this lack of customer service totally unacceptable.
However - you have placed your review on Luxury Rattan Direct Ltd, based in Bamber Bridge Preston, and this is not the company with whom you have placed your order.
We have not sold any coffee tables individually, which is why I know that this wasn't purchased from us, we are a small family run business, my name is Donna and I am the person that you would have spoken to if you called us.
We do have outdoor rattan coffee tables available and in stock for immediate delivery, if this is what you require please contact me and I will ensure you are dealt with in a courteous and professional manner.
Rattan Direct, Luxury Rattan and Luxury Rattan Direct are all different companies, with unfortunately very similar names, I am sure that there are others too.
I regularly am contacted by customers who are unable to get through to the company from which they purchased their rattan. I always explain this to them.
I am very sorry that you have been treated in this way, but I need to be clear that this poor review is incorrectly listed under Luxury Rattan Direct Ltd.
If I can be of any help please feel free to contact me on the email address below
Donna
On behalf of Luxury Rattan Direct Ltd
info@luxuryrattandirect.co.uk
Thanks very much for my delivery today…
Thanks very much for my delivery today your staff Thomas and Arun were very professional and went out of their way to help me I’m pleased with it thanks again
17 januari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the positive feedback
Tony And Suras did an excellent work
Tony And Suras did an excellent work. Professional job and good customer service.
13 januari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the positive feedback 😊
Great customer service from Tony and…
Great customer service from Tony and suras sorting my table base out as it wasn’t very sturdy. We was missing a couple of bits and they fixed it within half hour no problems at all, prepared and ready to do the job. Really lovely guys.
13 januari 2022
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the positive feedback, we are delighted that you are happy with the service that you have received
Delivered next day in time they even…
Delivered next day in time they even help me assemble my egg chair - quality superb will be buying from them again
30 december 2021
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Hi David
Thanks for your review and recommendation - we are delighted that you are happy with your egg chair.
Donna
on behalf of Luxury Rattan Direct Ltd
Excellent communication with the Miguel…
Excellent communication with the Miguel the Driver and Suras the drivers mate. Then when they arrived they were friendly and professional. Overall excellent service.
30 november 2021
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the review and positive feedback - we are delighted that you are happy with the service received.
Recommended company
Table arrived on time. Good communication with driver who advised when he was on his way & with an ETA.
Assembled in about 30 minutes.
Super service from Nathan & Lee.
Would recommend this company.
25 november 2021
Omdöme utan inbjudan
Svar från Luxury Rattan Direct Ltd
Thanks for the positive feedback- we are delighted that you are happy with the service received.
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