Luxmotorhomes Omdömen 

I have now given up ever getting my £1000 deposit back from Lux motorhomes. Thankfully the deposit was paid using my credit card. Therefore, I have had this reimbursed by my credit card company who are now making a claim against Lux Motorhomes. In the meantime, I have also submitted a claim within companies house for the directors to be investigated.

Our whole holiday from start to finish was a complete nightmare. There were numerous issues with the van which made it a horrible experience. When we were driving, one of the securing nuts which fix the bed to the railing, sheared, recoiled off the table and hit my 3-year old in the face.

5 days into our holiday, the motorhome broke down which meant we were stranded on the North Coast of Scotland for 2 days, with limited food, water, and gas. Thankfully, a hire car was sent to us so that we could drive home.

To Lux Motorhomes credit, they did reimburse me the full approx £2,500 for the van due to the breakdown and also for the campsites we missed out on. This money appeared in my bank account approx 2 weeks after the transaction.

However their behaviour with regards to my £1000 deposit has been disgraceful. The only communication I have received is 2x phone calls from Donald and 2x emails explaining that the reason for the situation was due to their credit card company holding onto a number of deposits. I attempted to call Lauren countless times but no response.

These people are not fit to operate a company ever again. Hopefully my claim submitted to companies house helps with this.

Please do not use this so called company, we dropped our motor home of on the 13th Sept since then we are still waiting for our £1000 deposit back
The communications for this query as been very poor, there as only been 2 email sent to me. The 1st says its was the card company they use paused on all transactions because there as been fraudulent actions with their bank
The 2nd was that the card company has pulled their contract for no apparent reason. Lux continued to say it was up to me to claim my £1000 back of a dispute with my personal bank,
This is certainly not the way to run a proper business,
Make no bones about this, this is clearly fraud and definitely theft
Please do not use this company, it will ruin your holiday for sure

Shocking service. Too many problems to list all but main issues: 1. Advertised and took payment for van didn't have
2. Mishandled dealing with an accident that we were blameless in. Took nearly 2 months to return our deposit.
3. Mechanical issues with van.
4.Poor communication.
Offered chance to resolve this directly with me before doing review. Have ignored all emails.
Really disappointed. Claire

LUX MOTOR HOME DIRECTOR RESIGNS:
HENDRIE, Lauren
Correspondence address
26 West Cults Court, Whitburn, Bathgate, Scotland, EH47 0SH
Role Resigned
Director
Date of birth
January 1998
Appointed on
19 March 2021
Resigned on
30 September 2024
Nationality
British
Country of residence
Scotland
Occupation
Company Director

There are several of us customers who are still waiting for the refund of the deposit from this summer. They do the refund operation wrong, but they blame their card company for the delay. The truth is that they are still holding on to our money.

Still no contact think lux has gone into liquidation

Yup, like many others. Pick up and drop off was fine. The card machine “was down” who knows if that’s the truth and the lady was now “on holiday” again who knows. Still waiting for my deposit back. No email response, message and phone isn’t ringing at all. Will be contacting police and lawyers. DO NOT HIRE from them!

Had a lovely time travelling around Scotland. Service was great in collection and drop off. But like the others, be warned, do not hire from lux motorhome. Still waiting deposit back, even though we received the receipt to say it had gone through. Have contacted our credit card company.

Update....I've since received an email from lux motorhome claiming that its the card machine company's fault due to some refunds that were processed on their card machine using a card that they never originally took the deposit payment on, even though it was the same card! So apparently it's the card machine at fault.

PLEASE DO NOT RENT FROM THESE PEOPLE. THEY CLEARLY ARE NOT CAPABLE OF BEING HONEST.

Please be warned and ensure you read Google reviews for the latest updates about this company. We are still awaiting £1000 deposit back after it being authorised, and so are many other clients. Unable to contact by phone or email. Very upsetting and stressful. Do not use this company, they are obviously in financial debt and cannot honour their contracts.

Do not deal with this company

They are fraudulent

Ive rang, messaged, sent messenger, WhatsApp, website chat, voice messages, emails and no one is contacting me back.
They have even blacked me on social media

Shocking service
Do not use this company

Your phone line is not connecting, it wont ring through to you, are you aware…
Ive aslo tried the mobile number we were given and no one is answering this either..

My £1000 deposit which was refunded to my card has not hit my bank from the 21st. Sept 2024
Can you not meet your financial obligations

We hired a motorhome for the first time from Lux Motorhomes, totally out of our comfort zone as we normally do hotels, so we thought lets do it, from the start of the booking at picking it up, Lauren and Donald were top class, made everything so easy, the collection was perfect, Donald and Lauren shown us everything we needed to know and more, top couple, we had it for 2 weeks incorporating NC500 and more, and what a fantastic time we had , thanks again guys

It's the fourth time we have hired a motorhome from Lux Motorhomes. We rented the Pilote 740 for a business trip down south this time.

Having a motorhome 'base' for our work was fabulous. We had a consistent environment to work and stay at the end of each day, which was way better than using Hotels.

The Pilote 740 is a little longer than I am used to driving, initially making me a little nervous. However, that was wasted emotion because this Motorhome is easy to drive with its power steering, powerful engine and excellent manoeuvrability.

Inside, well, it's simply gorgeous. A fixed Bed meant no faffing around before bed, and generous living space made cooking and relaxing easy and enjoyable.

Last but not least, we have to commend Lux for their service. As always, we were made to feel welcome with a lovely tour of the Motorhome and its facilities before leaving. We did have a wee flap about how to switch everything on (me and my bad memory!), but a quick visit to Lux help videos on the website solved this very quickly.

We recommend Lux unreservedly. Beautiful, well-maintained motorhomes and an incredible team of people who really cared about making our experience enjoyable and stress-free. Thank you, Lux, we'll be back soon.

We hired a motorhome from Lux this summer to travel Scotland with our 2 kids. The company were great to deal with, we even popped into their garage in the months before to show the kids what we'd be getting and were allowed into one of the motorhomes to look around.

Pickup process was seamless. Unfortunately, another driver took the wing mirror off our motorhome on our first day of hire. They were denying responsibility despite it being their fault and short of witnesses, cam footage etc it was a £350 expense for us which was annoying but it was explained prior to taking the motorhome that we'd essentially be liable for any damage.

When we reported the damage though, the guys at Lux were amazing. We advised what site we were staying at, how long we'd be there and they send someone up from Lux to change the wing mirror for us. Wasn't a 5 minute drive up the road either!

Drop off was great too, no bother at all. Didn't get the feeling they were looking for issues to charge us for which isn't always the case.

Family run business as I understand it and you can tell. Also nice not to be driving around Scotland with a load of branding on the side of the vehicle too like many others.

The 5 days wasn't cheap to hire but they are well maintained, excellent motorhomes. I got this hire as a gift for my 40th and would probably take a special occasion to do it again but when you factor in what it would cost to buy one of these - the hire price is probably fair.

If we were looking to hire again, we would 100%, without hesitation go back to Lux.