I ordered a “to our daughter “ necklace and earrings to match and they are absolutely beautiful. The delivery was very quick and when I made a mistake ordering, it was quickly sorted out by Sarah Mol... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The items were found online and suited my needs exactly. Ordering was simple and quick with the items received by the specified date The necklace was lovely and appears of good quality. I will use thi... Se mer
Brought this compass necklace from Luxesmith, for my son for his 21st, it came in a lovely presentation box,it's stunning through and through, my son absolutely loves it, I also had it engraved on... Se mer
My partner loved his necklace with engraving. I had to contact customer service due to an issue with there engraving, it was nothing major but it bothered me as it was a gift. Sarah from customer ser... Se mer
Företagsinformation
Skrivet av företaget
Luxesmith is a highly regarded handcrafted jewellery brand, renowned for its exquisite craftsmanship and specialisation in creating stunning pieces for both men and women. With a strong commitment to quality and design, Luxesmith consistently delivers jewellery that captures the essence of elegance and style. Their dedication to craftsmanship and attention to detail make them a trusted choice for those seeking fine jewellery that complements the unique personality of each wearer. Luxesmith's creations are not just accessories; they are timeless works of art that resonate with individuals who appreciate the finer things in life.
Kontaktuppgifter
100 Derby Road, L20 1BP, Liverpool, Storbritannien
- contact@luxesmith.com
- luxesmith.com
4,7
Utmärkt
228 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just recieved a lovely chain and…
Just recieved a lovely chain and pendant for my sons Birthday. Looks great.
9 september 2026
Omdöme utan inbjudan
Love it!
Responded quickly to inquiry, easy to contact. Nicely packaged and made my son smile - Love it - thank you.
4 september 2026
Omdöme utan inbjudan
Good quality product at a reasonable…
Good quality product at a reasonable price and delivered quickly all very good
27 augusti 2026
Omdöme utan inbjudan
Great item and customer service
My partner loved his necklace with engraving.
I had to contact customer service due to an issue with there engraving, it was nothing major but it bothered me as it was a gift. Sarah from customer service really went above and beyond to get it right which I really appreciated. Thank you 😊 🙏 5stars
22 augusti 2026
Omdöme utan inbjudan
The necklace I got for my wife is…
The necklace I got for my wife is excellent my wife is very happy with it
20 augusti 2026
Omdöme utan inbjudan
Found the perfect gift idea
Found the perfect gift idea, personalised and delivered within 5days.
27 juli 2026
I ordered the Compass Pendant for my…
I ordered the Compass Pendant for my son's 30th birthday and he loved it. It arrived quickly and well wrapped and the extra gift bag i bought made it extra special. I will definitely be ordering again in the future.
12 augusti 2026
Omdöme utan inbjudan
Items arrived promptly and as advertised
27 juli 2026
Shame the chain was very fine/flimsy.
29 juli 2026
Svar från Luxesmith
Hi Andy, thank you for sharing your feedback. We design our everyday chains to be lightweight and minimal for comfortable daily wear, but we’re really sorry to hear this style felt too delicate for your preference. We appreciate your honest review as it helps us continue refining our product details!
Another British made excellent necklace…
Another British made excellent necklace from.you, thank you
29 juli 2026
Svar från Luxesmith
Thank you so much! We take so much pride in our craftsmanship, so hearing that you’re loving another piece means the world to us. Enjoy your new necklace! ✨
WARNING!
WARNING!! The item i ordered and received is very poor quality. The pendant is cheap in looks and feel. Pendent detail and colour is not as it appears in the promotional image. Engraving is so small you cannot read it and it’s a dirty brown colour.
We bought this for our son, but we cannot give it to him because of the reasons mentioned. I contacted Luxesmith to complain and asked if I could return for a refund. I provided photos and a video of my item to support my complaint. I had to repeatedly send a photo of the engraving because they said they could not read the text – well HELLO! – yet still they have refused to refund. Instead, they just told me I needed to polish the item myself.
I have image proof but not way of attaching to this review format.
You have been warned people! Don’t waste your money with this company.
30 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
Hi Paul, we’re so sorry for your experience. We aim for every order to match expectations, and we apologize for the disappointment with the pendant's finish and engraving. Thank you for your feedback as we work to improve our product displays and customer care.
Very happy
Very easy to order
Fast delivery, the Engraving was brilliant
Would highly recommend and will use again.
Thank you Sarah Molden
17 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
Thank you so much! We’re thrilled to hear that the engraving turned out perfectly and your order arrived quickly. I’ll be sure to pass your kind words along to Sarah—she’ll be so happy! Thanks for recommending us! ✨
Provided exactly what we hoped for- the…
Provided exactly what we hoped for- the perfect gift for our lovely grand daughter, who was overwhelmed by a most beautiful necklace and the sentiment expressed.
Delivery was spot on - a great company to deal with,most worthy of reccommendation.
25 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
This completely made our day! We’re so touched to hear how much your granddaughter loved her necklace and the sentiment behind it. Thank you for letting us be a part of such a special moment, and for your wonderful recommendation! ✨
Bought a necklace for my partner which…
Bought a necklace for my partner which came packaged in a box with a lovely message inside, absolutely perfect.
Website so easy to use and delivery fast, also good communication from seller keeping updated on my order.
9 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
This makes us so happy to hear! We love adding those special extra touches to gift orders. Thank you so much for choosing us for your partner’s gift, and we hope they absolutely love it! ✨
Fast easy purchase will recommend to…
Fast easy purchase will recommend to others and shop again
16 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
Thank you so much! Making your experience smooth and easy is what we’re all about. We really appreciate the recommendation and can't wait to welcome you back for your next piece! ✨
Excellent quality
Excellent quality. Delivered very quickly. Great customer support from Sarah Malden. Would definitely use them again.
16 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
Thank you so much! Hearing that you’re loving the quality and that your order arrived so quickly means the world to us. I’ll make sure Sarah gets your lovely shoutout—she’ll be thrilled! We can’t wait to welcome you back again soon. ✨
I had a slight problem when my necklace…
I had a slight problem when my necklace arrived, but Sarah Molden from customer service was absolutely brilliant. She helped to get my problem sorted and kept me informed through out.
Luxesmith is a truly good site and my order was real quick in getting to me.
16 juli 2026
Omdöme utan inbjudan
Svar från Luxesmith
Hi Gary, thank you so much for the kind words! While we always aim for perfection, knowing that Sarah was able to take care of you so quickly means everything to us. I’ll be sure to pass your shoutout to her—she’ll be thrilled! Thanks for trusting Luxesmith!
The wrong size chain and clasp
29 juni 2026
Svar från Luxesmith
Hi Lynn, thank you for sharing your feedback. We’re sorry again for the mix-up on the initial chain length! Because we were temporarily out of stock on that specific chain, we wanted to ensure you received options right away, and we’re glad we could agree on a partial refund so you could keep the piece. We really appreciate your patience and your business!
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