From start to finish, absolutely seem less. Smooth application and amazing customer service. Very highly recommended and will try to get my wife a car also. So nice to find a company that want to help... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Se mer
Företaget har svarat
Great finance company, i love the car, its realy exactly what i wanted for my family. I commend Luv Car patient with me, but finally i have the car i wanted through LuvCar.
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Skrivet av företaget
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Kontaktuppgifter
The Blue Tower, MediaCityUK, M50 2ST , Salford, Storbritannien
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy and pleasant transaction no…
Very easy and pleasant transaction no compkicated forms just n8ce people on the phone and texts
23 maj 2026
Svar från Luv Cars
Hi Colin, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Svar från Luv Cars
Hi Stephen, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Svar från Luv Cars
Hi Muhammad, thank you for taking the time to leave us a review. We are glad to hear that you found our customer service so helpful. Enjoy your vehicle!
Svar från Luv Cars
Hi Joseph, thank you for taking the time to leave us a review. We really appreciate your kind words. We hope you enjoy your new vehicle.
5star service
I found the experience very easy Reese who sorted everything was fantastic. 5 star Kept me up to date all the way and kept me informed of everything as the application went through. Would definitely recommend Luv card
14 maj 2026
Svar från Luv Cars
Hi Michelle, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Svar från Luv Cars
Hi, thank you for taking the time to leave us a review. We are happy to hear that you found the process fast and easy. We hope you enjoy your new vehicle.
Everything went smooth throughout
Everything went smooth throughout
Very professional but down to earth
I will definitely be using this service again in the future
13 maj 2026
Svar från Luv Cars
Hi Brian, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Great company
We mainly dealt with Rosie at LuvCars! She was amazing!
I was very scepticle about this company because I had advertising via Instagram but I can not recommend enough!
It was not an easy process to find a car because many that I found they were not happy to support a loan to. However I felt this was a good sign and they were a reputable company and knew what they were doing.
Rosie was so patient and friendly when we were trying to decide on a car. She was not there on the weekend although she made sure to hand over to the weekend team who were also great!
13 maj 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Amelia, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Lack of communication and transparency caused unnecessary stress
Danielle was very responsive and helpful when it came to finding a car and speaking to the dealership prior to agreeing to working with them
However I feel I was promised a lower rate and it kept going up and when I questioned it the response was “this is the final quote”. I believe we should be informed that the final figure may not be exactly the same as the initial quote we are offered so that we can make an informed decision, as I thought the rate I was given was definite until I read the contract.
When I signed the agreement and it came to the verification I had multiple people call me. On the day I was supposed to collect the car the dealership hadn’t received the money so I rang and was told it wouldn’t be paid until I had test driven the car but I’d already informed them that I have test driven the car twice to two different people.
Even the dealership said they had to send the same document five times because they did not receive it. I had a similar experience I was told to complete my ID check when I already had, and when I told them I had they said “no the ID check where you record a video” I said yes I’ve already done it and it says submitted? I think there may be an issue with their record keeping system.
Then they said that’s fine. I was advised not to go to the dealership to collect the car until I’ve heard from them so I asked if I can head to the dealership and was told yes if it’s ready and that once I upload a photo with the car they’ll release the money. It was the first thing I did when I got to the dealership, and I ended up waiting there for a WHOLE HOUR with my mum. They were not responsive to my texts.
I called twice and the dealership called once to chase them up but all they’d say is “it’s being processed now just give it 5-10 mins”. When I called the final time I was told “sometimes you’ve got to hound to get anywhere”. But why does that have to be the case?
This is my first time using car finance and it was a very stressful experience but I’ve finally got my car now. I think the issue is lack of communication and also lack of transparency. If those can be improved, I’m sure the service would be great.
13 maj 2026
Svar från Luv Cars
Hi Zahra, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your communication concerns. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Svar från Luv Cars
Hi Nsimba, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one. We hope you enjoy your new vehicle.
Absolutely so happy found my dream car…
Absolutely so happy found my dream car all the paperwork was so easy I done my application and whithin 2 days I drove away in my dream car Absolutely 10/10 customer services very happy.
7 maj 2026
Svar från Luv Cars
Hi Laura, thank you for taking the time to leave us a review. We are glad to hear that your experience with us was such a positive one and that you found your dream car! We hope you enjoy your new vehicle.
L uv cars are very great and nice…
L uv cars are very great and nice coustomer service and cars great I am very happy from luv cars thank you very much
7 maj 2026
Svar från Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Very helpful and informative
Very helpful and informative. Let me know what was happening all the way through the whole process.
30 april 2026
Svar från Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you were kept informed throughout the whole process. We hope you think of us again if you or anyone you know needs a new car in future.
Interest in pounds not percentage over and above the actual price of the car
Continues phone calls to close the deal,putting pressure on the buyer.
5 maj 2026
Svar från Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear about your communication concerns. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a
resolution.
Please contact our customer service department at your earliest convenience so we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Constantly interaction with customer…
Constantly interaction with customer to ensure all is well and good. Polite and friendly staff who knows what the customer wants.
2 maj 2026
Svar från Luv Cars
Hi Olajide, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Simple and easy service.
Simple and easy service. No hard sell and no pressure to buy any add-ons.
1 maj 2026
Svar från Luv Cars
Hi Christopher, thank you for taking your time to leave a positive review. We are glad to hear you found our service simple. We hope you enjoy your new vehicle.
Issac was great he went the extra mile…
Issac was great he went the extra mile to make sure i got the car i wanted the other staff that where involved where really helpful to
29 april 2026
Svar från Luv Cars
Hi Barry, thank you for taking the time to leave us a review. Thank you for your kind feedback on Issac. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
Svar från Luv Cars
Hi, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
Svar från Luv Cars
Hi Shirley, thank you very much for your feedback. We are happy to hear that you had a great experience with our customer service team. We hope you enjoy your new vehicle.
I was well looked after by Ali…
I was well looked after by Ali everything was explained to me in detail and I was reassured every step of the was and Ali helped me find my dream car
29 april 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Neil, thank you for taking the time to leave us a review. Thank you for your kind feedback on Ali. We are proud to hear that he made your experience with us such a positive one, and we will ensure he is commended for his excellent service. We hope you think of us again if you or anyone you know needs a new car in future.
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