First time I have used Lush Lobster. They have a very good selection of cards for most occasions which can be easily personalised. I had an issue checking out but contacted the company via phone & me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Although the website isn’t customer friendly, i am glad that I persevered. I created my own AI generated card and although I wasn’t sure what it would really look like (as you can’t enlarge), I w... Se mer
Företaget har svarat
Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and t... Se mer
Företaget har svarat
The AI generated, personalised card arrived in super quick time but the image was positioned a little too high, meaning the top of a head was cut off. I got in touch with Lush Lobster and wit... Se mer
Företagsinformation
Om Lush Lobster
Skrivet av företaget
Lush Lobster is a UK-based online greeting card and gift shop. It first started with personalised greeting cards, but over time the range grew to include flowers, chocolates, soft toys, balloons and other gifts too. The idea was simple: make it easier to send a card and a gift together, especially when you want to send something thoughtful to someone you love.
The goal has always been to make gifting feel easy and convenient without making it feel impersonal. Whether it’s a birthday, anniversary, celebration or just a little something to show you care, Lush Lobster brings cards and gifts together in one place so customers can sort everything in one go.
Save 30% on your next order!
with code NEW30
Your happiness means a lot to us, and to welcome you to Lush Lobster, you can use code NEW30 for 30% off your first order across our cards and gifts.
Kontaktuppgifter
Storbritannien
- 02046349683
- info@lushlobster.com
- lushlobster.com
4,8
Utmärkt
54 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good shopping experience
Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and text that can be added. On the whole though, very satisfied.
6 augusti 2026
Svar från Lush Lobster
Hi, thanks a lot for your feedback! Can we interest you in a £10 Amazon gift card to give some more detailed feedback please? If so, feel free to email us at info@lushlobster.com We'd love to hear in a few sentences what your ideal personalisation capabilities would be, and any other feedback you have. Thanks a lot!
Svar från Lush Lobster
Thanks a lot, Christine! Do let me know if you'd like us to create any custom designs for you too? Keen to always keep improving:)
Great card
The quality of the card was great and was sent promptly. Would definitely order from here again.
Other people commented on the beautiful card.
3 augusti 2026
Svar från Lush Lobster
Appreciate it, Trish! We aim to please - let me know if there are any specific designs you'd like from us as well? We'll happily create those for you:)
Great range of cards in various…
Great range of cards in various categories and gifts to go with if required. Excellent service.
29 juli 2026
Svar från Lush Lobster
Thanks, Dean - we take a lot of time and care with our card designs and want to ensure they're the best on the market!
What a great company!!
What a great company!!
Ordered presents for my dad who lives on the IOW - some of my items could not be delivered there as not mainland UK so the company reached out instantly and sorted it and to make it even better gave me loads of great discounts. Will definitely use again! Thanks Alex great service ⭐️⭐️⭐️⭐️⭐️
24 juli 2026
Omdöme utan inbjudan
Svar från Lush Lobster
We're glad you liked our service, Pip - always here to help and ensure our customers are satisfied!
Really lovely cards that you can easily…
Really lovely cards that you can easily personalise with this great website. Needed to contact company with a query about something I thought I’d done wrong and problem was sorted out happily and easily by Alex, who was so helpful and kind. Lovely company. Highly recommend.
18 juli 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Thanks, really appreciate it Jo!
Svar från Lush Lobster
Hi Miss Flavell, thank you for your feedback - we really appreciate it. I’ve just checked your order and it appears you selected the ‘Mail for Me’ option, which I believe we explain comes without an envelope. However, I take full responsibility for not making that clear enough on the website. Please can we offer you a few things to make things better? We’d like to send you £7.99 as a gesture of goodwill from us, refund your order of course, and give you a discount code for a free card. If you’d like to take up any of those options, please feel free to email me at info@lushlobster.com and we’ll get those sorted straight away :)
Amazing customer service
I picked a lovely card and there was a minor issue with it when it arrived. I emailed the company and had a very prompt reply with a more than acceptable response to my query! Super pleased with Lush Lobster and have already used again since!!!
10 juli 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Really appreciate it, much obliged!
Excellent service by Alex very…
Excellent service by Alex very professional thanks for helping me customize the card.
10 juli 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Thank you kindly - we aim to please
Thrilled with service
This owner of this company goes above and beyond to produce exactly the card you ask for. He could not have been more helpful, and patient with me 🙂
Cannot recommend highly enough and will definitely use again.
11 juli 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Glad I could help, Diana - thank you!
Have ordered a couple of times…
Have ordered a couple of times and have never received anything but 5 star customer service and communication. For a small company, they make a huge effort and even sorted a completely random custom request at the drop of a hat! They also posted my card 1st class when I accidentally selected 2nd class delivery at no extra cost. Customer for life here ✌️
16 juni 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Thanks a lot - lovely to hear!
Card didn’t arrive, no explanation
I have revised my rating based on the email received from the company, as they really are trying to make up for my poor experience. I still am not overly impressed as the original explanatory email they said they sent was never received by me, either in my main or junk folder, and I only had communication after posting my original review. I have now given them another chance as they offered me a free card. Hopefully this one will turn up!
Ordered an engagement card for my daughter and her fiancé with same day delivery. A week later received notification that my payment had been refunded with no explanation as to why. When I checked with my daughter she had not received the card. First time using this company and will be the last.
To respond to the company’s reply - no emails have been received from them (I have also checked my junk folder which had 2 marketing emails from Lush, but nothing else) other than the order confirmation and today the notice of refund so I am still at a loss as to why the order was not processed.
Update - I have now received an email from them (which went into my junk folder and came from “admin info” which is why it didn’t show up when I searched for “lush lobster”) which does indeed offer me a voucher. Still a disappointing experience overall though and unfortunately I wouldn’t order again as I now have no confidence that my order will be processed.
15 juni 2026
Omdöme utan inbjudan
Svar från Lush Lobster
Hi Maria, *SECOND REPLY* Kindly check for an email from Admin Info (info@lushlobster.com). Otherwise, please give us a ring on 020 4634 9683. We'll offer a £10 gift (in any form you want), and a free card as well. *REPLY* please check your spam, sometimes our emails land there. Feel free to call us on 020 4634 9683 if you'd like to discuss. Firstly we sincerely apologise for the inconvenience caused. We got in touch via email the day after you ordered your card and once again just now. We offer a full refund, a free card, and a gift voucher in form of your choice (kindly see the email from info@lushlobster.com for details)
Svar från Lush Lobster
Lovely, thanks Rhonda!
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