LUNA London Mirrors Omdömen 89

Wow! I've never experienced Customer Service like it! Above and beyond says it all. Quick to reply to my query, and provided a resolution far more than I was hoping for.
And as for the LUNA Orbit mirror - I'd be lost (& was temporarily!) without it. A great gift from the husband! Thank you LUNA team.

The Luna mirror is my absolute favourite item in my handbag, if you don’t have one, get one! I had to get in contact due to a minor fault and I can’t tell you how friendly and helpful they are. It’s really nice to have someone speak to you not like a customer service robot. Couldn’t recommend enough, amazing service

I bought a luna compact for my wife. From the beginning the switching on of it was extremely temperamental. 9 times out of ten it would not switch on, despite being fully charged.If we managed to get it on, then switching through the different lights, and switching off was equally difficult. So, they sent me a replacement. Guess what? This one was probably worse!! I even sent a video of trying to switch it on to Megan. I asked her, had she actually tried one as they could have a faulty batch. From then on there was radio silence on Megan's side. Pretty disappointing really. Still we have 2 nice compact mirrors without a properly functioning light. Would I buy from this company again?!!!!!

I purchased an eclipse travel mirror from a 3rd party retailer as a Christmas present and have a question about how long the mirror should stay lit on a full charge as I think the one I bought has a fault. I’ve tried contacting Luna London via 2 different email addresses, by facebook messenger and, as a last resort, through amazon but I’ve not had a response. The retailer I bought it from will take it back to test it, but I’m unable to find out if this is a faulty mirror or if the light just doesn’t last that long!

I loved my mirror when it arrived but unfortunately I realised upon charging it that the connection was faulty and it didn’t hold charge. I contacted Luna and the wonderful Megan was immediate in her response, very understanding and we tried to resolve the issue. It sadly didn’t work so Megan offered me a replacement and it arrived within the week. I was very impressed with how Megan handled my complaint and put it right in a timely manner. I came away feeling what a great company. Thank you Megan, you’re a true asset.

Shambles of a company, ordered a mirror for my wife’s birthday. Paid for next day delivery. 7 days later still not arrived, no response on emails. No contact number. Do not use

Meghan was super helpful and went above and beyond the call when she realized that an email I'd sent had been missed. She organized and shipped a part for me and kept me up to date with the progress. Apart from the product being lovely, the customer service was fantastic. Thank you Megan !

I’ve got the Orbit mirror and I absolutely love it! Hands down the best mirror I’ve ever owned. The multiple light settings are so useful and the extra magnifier attachment that can be magnetically attached to the mirror is a game-changer. The Orbit feels sturdy and looks sleek, plus the mirror can rotate to whatever angle I need. I’ve been recommending to all my friends and colleagues!

Brought a mirror for my sister for her birthday about 3 years ago. Still works a treat and she loves it. Brilliant

Wow what a brilliant side piece to my missus bed side table, she’s chuffed with it. And doesn’t go anywhere without it. Highly recommend to anyone out there, 5* product also really well built!

Brilliant product with multi use, would definitely recommend

Excellent company and great products! I highly recommend the Orbit mirror, the lighting on it is amazing and is great as means I can get ready in any room in my house due to being able to carry it around everywhere!

Superb product, always swiftly delivered.

Really happy

Really lovely mirrors, super happy with the process from purchase to delivery! Thank you!

I have the Luna orbit mirror and it is honestly brilliant. The light settings are awesome and the zoom in feature with the additional mirror is super useful when I am doing my make up. Great quality, slick and would deffo recommend!

I bought a Luna Mirror for girlfriend and to this day, she still labels it as the best present I’ve given her. I was quite impressed when I saw it myself, from the packaging down to the finishing and functionality - you can tell they’ve really put the effort into making these. Well done Luna team, a very happy girlfriend thanks to you guys!

Best mirror ever! I use it everyday for makeup and take it on nights out. 10/10 would reccomend! Have bought multiple for Christmas gifts for my family and they love it

The product is amazing! Sleek looks and good quality. Perfect for having that little extra light for details when going through your face care routine, make up etc.. I'd recommend this to anyone and everyone.